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I use Amazon a lot - the prices are usually great and sometimes exceptional.
But when it screws up it is a nightmare. I wrote an entire blog post about one experience.
http://yasashiikuma.com/2016/05/score-u-haul-1-amazon-0/
Three months later I have never heard back from them.
I ordered three packages totalling $60 in value - they have them and want $195 to ship them to Canada
First my packages arrived 12/11 according to Amazon - I did not receive any notices about them. Nothing from them is stuck in my email queue (and I checked my server). Then it said I could consolidate - which I did and it said someone would be in touch (and of course never was).
I contacted them today and they said the packages had been consolidated and that I could pay and have them shipped. I am shocked at the shipping fee after their website talks about economical rates for shipping.
The "agent" siad it was because I didn't pay to remove excess packaging. The three items are all the same and could be taped together as one package.
If I want them to return them to Amazon it will be $10 per package - $30 half the value of the package.
What a fraud! Provide no customer service - don't do anything helpful - and overcharge so it is not worth receiving your package!
Tip for consumers:
Don't be fooled by their promise to use economical shipping rates!! This was the LOWEST of the price quotes I was given.
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Empty.
They were a good company at the start now they have grown way to big for there britches. They...
Hello Shelley,
We apologize if you are disappointed with the cost of shipping your order. Your shipping charges are based on the dimensions of your package (length x width x height), the package weight, and the postal code where you would like your package shipped.
We provide a Shipping Calculator on our website to assist with generating a shipping estimate prior to registration.
As vendors will often ship their merchandise in boxes with a lot of excess room and packaging material, we offer a repackaging service. When consolidating your orders, you have the option to select this service for no additional fees. If this service is requested we will open the box your item was shipped in, remove the excess packaging material and repackage your items in a smaller box in an effort to reduce the cost of shipment.