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Review of iPostal1

iPostal1 reviews

42 reviews
400 Rella Blvd. Suite 123
Montebello, NY 10901, US
Tel: 845-579-5770
service@ipostal1.com

42 Reviews From Our Community

Service
2
Value
2
Shipping
2
Returns
1
Quality
2

All Reviews

andreak152
1 review
0 helpful votes
7/17/19

We are traveling and have found this helpful to sort our mail, without having everything forwarded..

ivanc89
1 review
0 helpful votes
6/26/19

Everything works as I imagined, plus I had some problem with billing and the support get back to me in like an hour. Totally recommended.

shelleys108
1 review
0 helpful votes
6/9/19

Steve is beyond great! He always responds and helps us with whatever we need. We have been on the road for 7 months and this has been a lifesaver!!

ronaldp130
1 review
0 helpful votes
4/24/19

As I was moving my family from California to Arizona I needed a "temporary" address until we closed escrow. Well, that was over 7 months ago and we've grown to really like Alan and his family that run the iPostal location in Peoria. We've had a few times that we needed to get documents that were sent and they were willing to stay a few minutes later until we could get there.

The iPostal online portal is great because I can see if what I've received is important and needs to be picked up that day.

I highly recommend iPostal to anyone looking for a great second address.

rg189
1 review
1 helpful vote
3/28/19

This would be a much better service but.... they make you pay for everything! even picking up your own mail... shredding one thing cost you.. its ridiculous.

Response from Larry B., iPostal1 Representative
Hi RG,

Thanks for your review. Please keep in mind that most addresses on iPostal1.com cost just $9.99 per month. That's a great value, especially when you consider it comes with the convenience of digital mailbox service. You would easily pay twice that for PO Box with the USPS or for a regular physical mailbox at other locations. Since a physical mailbox is a self-service model, there is no charge to pick up your mail. However, with our digital mailbox service, there is time and labor involved to process the task and retrieve the mail, so it is only fair that there should be a pickup fee.

We feel that a low monthly fee with fees for on-demand optional services is the fairest way to price. If we increased the monthly mailbox price to offer ‘free’ pickup, for example, then the customers who don’t pick up their mail would subsidize the cost for those who do. Same for content scans or other services. The convenience of a digital mailbox is that it saves you time and money, and allows you to view and manage your mail from anywhere. You can’t do that with a PO Box or a regular physical mailbox.

Sincerely,
iPostal1
barbarag295
1 review
0 helpful votes
1/1/19

Excellent for organizations that have Board Members across the state and thus their office locations change.

jerryr140
1 review
0 helpful votes
12/14/18

I'm out of the US and it is a tremendous help not having to worry about the mail. The staff is very competent.

mm508
1 review
0 helpful votes
11/9/18

Secure, private filing of my data. Courteous and helpful assistance when interfacing in store in Federal Way Washington. Glad i chose this location!

daveb450
1 review
0 helpful votes
11/3/18

I've been using iPostal1 for about a year. I've moved out of the city to a rural area 50 miles away, but I wanted to keep a mailing address in the city. iPostal1 has solved this problem for me completely. The best part is that when a check arrives they will deposit it for me. Customer service is local and excellent. I have recommended iPostal1 to several colleagues.

erenm17
1 review
0 helpful votes
11/2/18

Thanks again
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alfredoc42
1 review
0 helpful votes
11/2/18

We have utilised this service since the inception of our company. Customer service is professional and reliable and the service is all around great.

iant83
1 review
0 helpful votes
10/30/18

Our company has been with iPostal now for three years. It's a great price and a great service. We did a lot of research on other companies, but nothing comes close.

jerryp145
1 review
0 helpful votes
10/27/18

Immediate, excellent and completely reliable service...each and every time. No mistakes, each request is handled promptly and professionally.

tommyf53
1 review
0 helpful votes
10/27/18

Have been with iPostal for a couple years, I use it for my main address and have just about everything sent to it! I usually have my mail forwarded to where ever I'm at, or if I'm near my iPostal box I can just drop in and pick up from the friendly couple that run the business. I just recently noticed they have a option to open and scan the contents which is then emailed to me.

davidr1062
1 review
1 helpful vote
10/27/18

iPostal1 made it easy to maintain a valid mailing address while traveling. Convenient, easy, and they were able to handle special requests, like forwarding mail to me on the road, efficiently. I loved the service.

elainew97
1 review
0 helpful votes
10/26/18

Good customer service and they are on top of the mail, would recommend them to anyone else that needs mail service

josephs533
1 review
0 helpful votes
10/2/18

Excellent service. They have consistent pricing and great customer service. They offer all the essential options for a small or startup company.

judyh197
1 review
0 helpful votes
9/21/18

We have really appreciated the customer service we have received from iPostal. John and Norman have been our contacts, and they are great! Wel will definitely be using iPostal again when we travel next year.

steveb654
1 review
1 helpful vote
9/11/18

Overall, I have been very satisfied with the services of iPostal1. The staff at the Ellicott City, MD location has been very helpful over the past 18 months that I have subscribed to your service. Sometimes, I don't get a response to my request for action i.e. scanning or shipping an item, etc, for a few days or so. This might be due to a heavy work load at their location. I understand that your services have become more popular since I started my subcription.Am I correct in assuming this? I have been willing to give them the benefit of the doubt concerning this timeliness issue. Thank you for soliciting my feedback.

corinnek11
1 review
1 helpful vote
9/5/18

This company is very reliable, responsive and makes its platform easy to use and intuitive. Super appreciative!

johnn436
1 review
3 helpful votes
9/5/18

The scans are always delayed.... a few times they have "lost" some of my mail.. other times I paid for scans of other peoples mail and never got my money back... overall its a great service for someone who is travelling or needs a mailing address but when it comes down to the staffing level at each postal location.... you never really know what your going to get

kerrit6
1 review
1 helpful vote
8/12/18

Love working with i postal such a helpful and affordable option for collecting mail! I receive an email with a message that I have received some mail at ipostal, I go onto the site and choose what I want to happen to my mail, then it's finished! Quick easy and inexpensive!

renep42
1 review
2 helpful votes
8/8/18

before account opening (florida office) their homepage and email (see attachment) states if you live outside US and only plan to receive packages you need form 1583 and one id (no notarization). after receiving my package (and no mail) they were demanding two ids and a notarized 1583 form in order to access my package. they offered me a link to notarize for 75$. I discarded my package. very misleading information in best case. very disappointing, don´t use!

Tip for consumers: stay away!

Response from Larry B., iPostal1 Representative
Hi Rene,

Thanks for your review. We apologize for the problem you describe with your package. The message that pops up in your digital mailbox when you sign up does clearly state that the Form 1583 is required to be notarized. Unfortunately, the follow up email that you received said otherwise regarding someone who lives outside the U.S. and receives just packages. This was left over from an earlier policy that we have since changed. We will be updating the follow up email to avoid any confusion in the future. By the way, our website does not say anything about notarization not required for someone who lives outside the U.S. and receives only packages. In fact, our FAQ section on Form 1583 does explicitly mention that notarization is required.

Sincerely,
iPostal1
abbotm
1 review
0 helpful votes
7/29/18

Generally have no issues. Customer service is good. Dashboard used for incoming and outgoing mail works perfectly.

cliffv5
1 review
0 helpful votes
7/26/18

Never a disappointment in product or service, cannot say anything negative, which is how a service should work, without drama or issues.

Customer Questions & Answers

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Hi Swan, We have hundred of positive reviews on other more popular review websites, such as Capterra and Trustpilot. We're looking forward to serving you! Sincerely, iPostal1

By Larry B., iPostal1 Representative
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Yes, Miriam, these concerns have been resolved. iPostal1 no longer requests additional information for credit card verification. For the record, the original 'problem' was never a real problem, as iPostal1 requested additional information only in a very small percentage of cases when we could not verify a credit card. And even then, we requested that customers blacken out all but the last four digits of the credit card and blacken out the security code. The original review omitted these important facts. In order that there should not be any further concerns, we modified our verification process 6 months ago and do not ever request additional information for credit card verification. Sincerely, iPostal1

By Larry B., iPostal1 Representative
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