Montebello, NY 10901, US
Secure, private filing of my data. Courteous and helpful assistance when interfacing in store in Federal Way Washington. Glad i chose this location!
I've been using iPostal1 for about a year. I've moved out of the city to a rural area 50 miles away, but I wanted to keep a mailing address in the city. iPostal1 has solved this problem for me completely. The best part is that when a check arrives they will deposit it for me. Customer service is local and excellent. I have recommended iPostal1 to several colleagues.
We have utilised this service since the inception of our company. Customer service is professional and reliable and the service is all around great.
Our company has been with iPostal now for three years. It's a great price and a great service. We did a lot of research on other companies, but nothing comes close.
Immediate, excellent and completely reliable service...each and every time. No mistakes, each request is handled promptly and professionally.
Have been with iPostal for a couple years, I use it for my main address and have just about everything sent to it! I usually have my mail forwarded to where ever I'm at, or if I'm near my iPostal box I can just drop in and pick up from the friendly couple that run the business. I just recently noticed they have a option to open and scan the contents which is then emailed to me.
iPostal1 made it easy to maintain a valid mailing address while traveling. Convenient, easy, and they were able to handle special requests, like forwarding mail to me on the road, efficiently. I loved the service.
Good customer service and they are on top of the mail, would recommend them to anyone else that needs mail service
Excellent service. They have consistent pricing and great customer service. They offer all the essential options for a small or startup company.
We have really appreciated the customer service we have received from iPostal. John and Norman have been our contacts, and they are great! Wel will definitely be using iPostal again when we travel next year.
Overall, I have been very satisfied with the services of iPostal1. The staff at the Ellicott City, MD location has been very helpful over the past 18 months that I have subscribed to your service. Sometimes, I don't get a response to my request for action i.e. scanning or shipping an item, etc, for a few days or so. This might be due to a heavy work load at their location. I understand that your services have become more popular since I started my subcription.Am I correct in assuming this? I have been willing to give them the benefit of the doubt concerning this timeliness issue. Thank you for soliciting my feedback.
This company is very reliable, responsive and makes its platform easy to use and intuitive. Super appreciative!
The scans are always delayed.... a few times they have "lost" some of my mail.. other times I paid for scans of other peoples mail and never got my money back... overall its a great service for someone who is travelling or needs a mailing address but when it comes down to the staffing level at each postal location.... you never really know what your going to get
Love working with i postal such a helpful and affordable option for collecting mail! I receive an email with a message that I have received some mail at ipostal, I go onto the site and choose what I want to happen to my mail, then it's finished! Quick easy and inexpensive!
before account opening (florida office) their homepage and email (see attachment) states if you live outside US and only plan to receive packages you need form 1583 and one id (no notarization). after receiving my package (and no mail) they were demanding two ids and a notarized 1583 form in order to access my package. they offered me a link to notarize for 75$. I discarded my package. very misleading information in best case. very disappointing, don´t use!
Tip for consumers: stay away!
Thanks for your review. We apologize for the problem you describe with your package. The message that pops up in your digital mailbox when you sign up does clearly state that the Form 1583 is required to be notarized. Unfortunately, the follow up email that you received said otherwise regarding someone who lives outside the U.S. and receives just packages. This was left over from an earlier policy that we have since changed. We will be updating the follow up email to avoid any confusion in the future. By the way, our website does not say anything about notarization not required for someone who lives outside the U.S. and receives only packages. In fact, our FAQ section on Form 1583 does explicitly mention that notarization is required.
Generally have no issues. Customer service is good. Dashboard used for incoming and outgoing mail works perfectly.
Never a disappointment in product or service, cannot say anything negative, which is how a service should work, without drama or issues.
They alert when i have old mail and always take my call when I have a question. I've had the service for 2 years now and no problems.
i travel outside the country all the time, iPostal1 is a great substitute to rely on. In 3 years I never had a concern.
once configured all is set up and automation and notifications are a breeze. mobile app works great. web login works great. very low maintenance and most recommended for virtual address mailing and faxing. 2Two thumbs up!
I have been using this service for 2 years. I am happy with the service, for the most part. My only major complaints have to do with the app. It is not always user friendly.
Before I signed on to this service I went into the Postal Box service that would receive my mail and met the person who would be responsible for scanning any mail I would request. That set my mind at ease. They are professional and kind. I have not had an issue with them.
Thanks for your review. Glad that you had a chance to visit your mail center and found them professional and kind.
You will be happy to know that we are working on an update to our app.
Great and easy to work with. Always on point. Never have had any problems with their service. Have been using them for years. Would tell other people and businesses to use them.
We have been an iPostal center now for a year. We found it to be great simple add on profit center. One issue that I see is that the customer base, i.e. mailbox customers, are frequently not business oriented. This is reflected in some of the negative reviews that I see on here.
The site works great for both us (the mail center) and the customer (box holder). Both sides have a great simple browser based interface with clear description of costs and procedures. Customers are provided mailboxes at 70% of the cost of an actual box. Customers receive daily scans of their mail and are offered services such as scanning and/or forwarding as a part of their base box cost. The curious thing is I see reviews where the reviewer is complaining about the cost of forwarding and scanning. Those add on services require staff and mailing costs. Plus the costs are detailed on their main browser window.
I've been with iPostal1 for over 2 years now and I couldn't be happier with the service. They make it so easy to get and read any mail I receive, and I live more than an hour from my mailbox.
Customer Questions & Answers
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Hi Swan, We have hundred of positive reviews on other more popular review websites, such as Capterra and Trustpilot. We're looking forward to serving you! Sincerely, iPostal1
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Yes, Miriam, these concerns have been resolved. iPostal1 no longer requests additional information for credit card verification. For the record, the original 'problem' was never a real problem, as iPostal1 requested additional information only in a very small percentage of cases when we could not verify a credit card. And even then, we requested that customers blacken out all but the last four digits of the credit card and blacken out the security code. The original review omitted these important facts. In order that there should not be any further concerns, we modified our verification process 6 months ago and do not ever request additional information for credit card verification. Sincerely, iPostal1
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