Be careful when ordering from this website. It caries some items that are junk and then refuses refunds. In October I ordered a multi functional bluetooth Smart watch which I gave to my son at Christmas. The watch refused to do anything that it was supposed to - for instance sink up with his smart phone. Then the catch on the band fell off. Then it refused to even keep a charge. Of course it was now past the 14 day refund date they advertise and they refuse to give a refund on a piece of merchandise that was simply a piece of junk to begin with.
I ordered two sets of earrings--one with the cobalt blue, the other with black glass. They are both beautiful and well made, although I didn't think about how heavy they are (I have sensitive lobes!) But they turned out to be comfortable to wear, too.
Very quick service from vendor. I look forward to buying more from them.
I have purchased many things on open sky and have been happy until this past month when my items never arrived. I called customer service 3 times and emailed twice without a response. I finally contacted my credit card and they are investigating it. I would rate their customer service 0. They won't survive treating customers this way.
"I am truly a happy shopper with Open Sky. I placed 2 orders with them and both were fulfilled as ordered and on a timely basis. Every item ordered (a total of 9 items on 2 orders) arrived in excellent condition. I ordered early and just waited for each item to arrive. This is a great company! Thank you for all you do!" Order Numbers: ******* (11/25/2016) and ******* (11/28/2016).
I've been wanting Bluetooth headphones for some time and finally ordered some through OpenSky. The item arrived quicker than I expected and the product was good quality and easy to figure out. The sound was good too. I have smaller than average ears but the ear buds fit just fine! I'm super excited to start using them now!
I ordered three bracelets for daughters for Mother Days and was pleased. Then I placed an order for a pair of earrings and didn't receive what I ordered... they expect me to pay all shipping fees... ridiculous when they misrepresented their product. I also ordered a shirt that quality was inferior especially based on the price I paid... again to return I will be held for shipping fees. I will never order from this site again... too many good sites to buy.
Hi Brenda! We are sorry to hear about the difficulties with these recent orders. Although our return policy (see https://www.opensky.com/customer-support?article=2492115) does require that you pay the shipping costs associated with standard returns, any such costs should be waived if the product is damaged, non-functional or otherwise not as described. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation anew and see what more we can do to help.
I still have not received my package and it's been almost 2 months since I ordered it. I did however disputed it with my credit card company and they even tried getting in contact with this company and have gotten nothing! This company seriously rips people off! Buy from them at your own risk! Looks like they screw people out of money daily!
Hi Jan! We are sorry to hear you have not received an item that you ordered. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. If you sent us an email from https://www.opensky.com/content/contact-us, you should have heard back from us within 24 hours. In any event, please send us a private message through this site including your order number and email address and we will check on the status of your order for you. If your order cannot be fulfilled for any reason, we will absolutely provide you with a full refund, so there is no reason to dispute the charge with your credit card issuer.
I ordered a Mario handheld game system a month ago and it's been "in transit to destination" for almost 3 weeks. I contacted customer support multiple times they stated the merchant was having some problems and if I wanted a refund to let them know. So I go to get on my account on opensky to request a refund and they DELETED MY ACCOUNT. I tried to see if maybe I forgot my password but nope my email address is not even in there system! I can't get on to request a refund, nor check anything in regards to my order! I found a telephone number for them but all it is is a answering machine! Complete and total fraud! My credit card company is disputing the charge now! BUYERS BEWARE!
I have ordered four items--one came in the anticipated delivery time and was good merchandise--purse organizer. The other was a silver mesh bracelet and it took way too long but is a very nice piece.
But my two jewelry items, one continues to be featured daily, both ordered back in Jan. 2016 and have not received either one. I wrote directly to the Customer Service department and received a "general" response stating they would look into it. Today, February 26, I have not received my two items nor have I heard back from CS department. I will not order again from this site.
Returning items. Very disappointed. Shipping cost more than I paid for these items. Price was higher than my order. Can't believe u still can sell things this cheaply made. These cost me way to much just to return them
Hi Deborah! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.
Make sure that you look at return policy. Even if they give you 14 days, sometimes it is from the date of your order, or the date of shipping out to you. Also if you have a problem they will not stand behind you or if your issue is with Open Sky themselves, they just keep placing orders and never take care of your problems. Actually after this, I don't think I will ever buy from they again!
Hi Mary! We apologize for the difficulties you have experienced. If a product you purchased is not listed as “final sale”, you will always have at least 14 days (some merchants even have extended holiday returns) from when the product is delivered to you to initiate a return as described on the following page of our help index: https://www.opensky.com/customer-support?article=1467248. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into your situation further. We look forward to the opportunity to make things right.
This was my first time ordering through OpenSky. I ordered a pair of earrings based on the picture and they were true to form! Beautifully designed- well made. Went back and ordered the necklace and a few other items.
I received one of my packages but I'm still missing one. I used the tracking number and it shows "in transit" but it doesn't state where in transit it is. Although I got a response from Open Sky via "sitejabber"" I have never gotten a response from the other 7 emails I sent Open Sky.
Also, customers need to know that some of the clothing comes from China, so the sizes are not the same as American made clothing. I wear a 10 in American made brands but I did order a size up (Large) because there was no chart specifying sizes. The large just fits but I'm afraid that when I wash them and they shrink they wont' be any good to me.
Also, I find it interesting that Open Sky doesn't have a place that customers can make comments on their website. I think this would be extremely helpful.
Hi Vicki! Thank you for the feedback. Our Customer Love team can take up to 2 business days to respond to emails. If you have not received a response, please DM us your order number or email address. We will be happy to assist you. Thanks!
I placed my order May 22 and I kept tracking my packages. One was delivered within 2 days. The other 2 orders were delivered May 25 to Florida. I live in Missouri. I have texted Open Sky 7 times wanting to know where my order was. I haven't heard one word from them. If there was a phone number provided I'd call them too. Very frustrated with their poor customer service.
I love the products and prices on offer at this site. However when I ordered an item, but the wrong item was sent to me. I wrote asking for a return/exchange but haven't heard back even though there is a time limit to exchanges. Help please?
Hi Anna! We are sorry to hear that you received the wrong item. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will be happy to assist you with getting the proper item or returning the item you received for a full refund. The 14-day rule only takes into account when you request the return, so any time you spend waiting to hear back from us will not have any impact on your ability to return the item.
Ordered a shirt. Sizing was absurd. Shirt was pretty, so too bad. To return, shipping label charge is MORE than I paid for the shirt. Bizarre. BUYER BEWARE. Have asked for assistance from the company. Supposed to get back to me days ago. No help. Disappointing.
Hi Lisa! We are sorry to hear that the sizing of the shirt you orders did not meet your expectations. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this matter. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to working with you to resolve this matter.
My three pairs of leggings; navy, black and grey fit like gloves and came right on time. The earrings came a few days later. Sorry to say they did not fit me the way I had hoped so I gave them to a friend as a gift. They were beautiful and sparkly but I could not wear them. All in all it worked out OK.
Hi Rita! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
I returned a non-working item to them within 2 weeks and has NEVER received a penny of my refund. Then they keep emailing me about money I have, but can only spend on merchants that accept credits... This is a SCAM if ever I saw one. Do NOT make a purchase from them, run in the other direction because if you like it, you're good, but do not ask for a refund, you will not get it! Oh and the 1-star is the lowest I could give them... they don't deserve that!
Hi Valerie! We are sorry to hear you feel that way. However, we do *not* provide credits instead of refunds when items are returned, so apparently we need to clear up some significant confusion with respect to your recent return. Although we regularly offer credits events to provide our customers with discounts on eligible items, they are not tied into our return system at all. In any event, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will clear things up as quickly as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
This is the worst online vendor I have ever encountered. Unlike anyone else I have ever dealt with, they have a 14 day return policy and exclusions to keep you from making returns. Do not buy anything from them. Use Amazon. It is safe and honest.
Hi David! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and the 14-day return policy is part of the agreement we have with our member merchants. We are happy to request exceptions after that time but, ultimately, whether or not to grant an exception to the stated return policy if up to the merchant in question. It is absolutely not our intention to deny shoppers the opportunity to return items they have purchased. In any event, please send us a private message including your order number and email address and we will be happy to review your situation anew. Regardless, we appreciate you taking the time to share your feedback with us.
Most of the items I purchased have been great. Love the site and selection. I like that they notify me that something I had been looking at is on sale. Makes me go back for a second look, just in case the price was a little more than I wanted to pay.
I have tried to order so many things from this site. They are advertised for one price, then when they go into your cart are another price. Ex: I ordered a $26 shirt. They gave me some of my $50 Off $$ off and the shirt was then $33? I would like to order but no way to contact the company and the prices change at will. Not good.
Disregarding the discount the shirt should not go up $6 from page to cart.
Hi Kim! We are sorry to hear about the confusion surrounding how your discount was applied. Any Discount Dollars you are offered can only be used to cover a percentage of your purchase price (up to 35%, depending on the merchant), and you should see the details during checkout. You can learn more about this on the following Help article: https://www.opensky.com/customer-support?article=1487972. If you need any further assistance, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to assist you.
I ordered headphones which was defective ( unusable product cheaply made not worth a $) when I tried to return it I got the run around, after about 3 weeks of trying to get the promised return label I finally gave up. I do not recommend ordering from this company
Hi Fritz! We are sorry about the experience you have had with us. Please DM us your order number. We will be happy to help you. Thanks!
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Jean! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to look into this for you.