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I received one of my packages but I'm still missing one. I used the tracking number and it shows "in transit" but it doesn't state where in transit it is. Although I got a response from Open Sky via "sitejabber"" I have never gotten a response from the other 7 emails I sent Open Sky.
Also, customers need to know that some of the clothing comes from China, so the sizes are not the same as American made clothing. I wear a 10 in American made brands but I did order a size up (Large) because there was no chart specifying sizes. The large just fits but I'm afraid that when I wash them and they shrink they wont' be any good to me.
Also, I find it interesting that Open Sky doesn't have a place that customers can make comments on their website. I think this would be extremely helpful.
I placed my order May 22 and I kept tracking my packages. One was delivered within 2 days. The other 2 orders were delivered May 25 to Florida. I live in Missouri. I have texted Open Sky 7 times wanting to know where my order was. I haven't heard one word from them. If there was a phone number provided I'd call them too. Very frustrated with their poor customer service.
Hi Vicki! We are sorry to hear about the problem you are facing. Generally speaking, standard products take up to 10 business days for delivery. It sounds like an incorrect tracking number issue. If not, we will reship the items. We do not offer phone support. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
Vicki F.'s review of OpenSky earned 2 Very Helpful votes
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Took funds out of my account and cannot use it! Horrible card! My employer sucks! MHPWQ.org!
Hi Vicki! Thank you for the feedback. Our Customer Love team can take up to 2 business days to respond to emails. If you have not received a response, please DM us your order number or email address. We will be happy to assist you. Thanks!