I have bought twice from OpenSky and will never buy again. Delivery was incredibly slow and product quality was just not there. At one point I emailed OpenSky and I got an automated response that they would respond in 48 hours. Well, its been 10 days and no response. I have asked to unsubscribe and they can't even get that right. I continue to receive their emails. Would encourage anyone to not do business with them.
The Bluetooth headphones seemed to work alright until they started with some static and fading in & out. Like is was out of range. Overall it was just ok. I might go back to my other headphones with a cord.
I purchased the "polished playful plaid blouse" from Open Sky and I am extremely disappointed in the poor quality of the product. It is made of very cheap fabric and looks homemade (I've seen better home sewn!). Even at a discount, I expect the quality that the site boasts about. I would return it, but it would cost me to ship it plus they will deduct the original shipping/handling costs. I will never order from them again and will not recommend them to anyone.
Hi Linda! We are sorry to hear you were unhappy with your recent purchase. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a backpack that looks nice, but in no way matches the size it looked to be in the photo description. It was noted to be used for hiking, rugged outdoors, school, etc. It is so small you can't even fit one notebook in it, much less the 4 or 5 notebooks every teenager needs for classes. It will be returned.
Hi Joy! We are sorry to hear that the backpack was not what you expected. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you to return the backpack.
Extremely hard to get refund and when you do it will be short. They charge you separate shipping on each item and a 4.99 handling charge to ship them to you. I ordered six items, five of them I had to return because either too big or too small I kept one. I paid my own shipping back to them instead of using the USPS stickers they provide to you which was about $3.95 a item to return. You can ship your own items back and find a much cheaper rate. You do not get full refund I was short $10.62 after numerous e-mails to try and get it straightened out they insist they are right if they can live with cheating their customers out of money I can just hope some future customers reads this review and does NOT order anything from them.
Hi Debbie! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant controls their own shipping prices on the item level. Although you may have to pay separate shipping for each item in many cases, we go to great lengths to make these costs clear on the product pages and during checkout to ensure there are no surprises. Also, as described in our return policy (https://www.opensky.com/customer-support?article=2492115), you are responsible for paying the original and return shipping when returning items that are not damaged, defective or otherwise not as described. We understand that you may have been caught off guard by some of these costs, but we are absolutely not cheating our customers out of any money. In any event, please feel free to send us a private message through this site containing your order number and email address and we will be happy to review your situation again and make sure you received the correct amount.
Do not, under any circumstances order from this company. I purchased an item as a result of receiving a coupon. The coupon was never applied during the checkout process. When questioned, the company delivered some lame excuse about the manufacturer's price being cheaper than the coupon price. What a load of crap! Then, when my purchase arrived, it was not what I had ordered. It was supposed to be a two pack and only one arrived. When challenged, again the company gave me lame excuses and refused to accept a return. Upon viewing the website, the item I purchased is now only available in a single, and is miraculously half the price of what I paid. When I asked for a price adjustment, I got yet another rejection. This company is terrible. They seem to thrive on ripping off consumers. I feel ripped off and their lack of customer service despite numerous emails back and forth, confirmed it.
Hi Michelle! We are sorry to hear about your frustrating experience. OpenSky hosts thousands of different merchants, and the funds associated with a sale are transferred to the merchant in question when an order is placed, so we are unable to make price adjustment after the fact. In order to use a coupon code, you just need to enter the code in the “Coupon Code” field displayed on the checkout page and click the “Apply” button. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to review your situation again and see what we can do to help.
I got some really cool stuff! And a real person replied to me when I asked a question about a custom made item like almost immediately, and sent me updates from the seller which was really helpful. It seems like the sellers are actually really responsive and fast! I've had to wait many weeks for items from those other sites like ebay and amazon, so this was way better.
Bought a dress for my daughter, which looked very different from the picture. Selected the smallest size, still it was huge on her, shapeless, more like a moo-moo type of dress. It was not expensive, so I decided to keep it for myself to use as a nightgown (fabric is soft) or to wear it around the house. Not a good purchase - won't buy anything else from this company.
Those 'discount' lures are lures nothing else. The price of the item I purchased turned out to be more than I would have paid on the same item from Amazon (free prime shipping). There was not only a mailing charge but a hefty handling charge added to my item. The product turned out to be defective and when I tried to return it, got a 'sorry but this item is non returnable' answer. I will NEVER order from this shady company again. In the long run, they do not back up their products and the shipping + handling fees are ridiculous. Stick with Amazon for quality and the ability to easily be refunded for faulty products.
Hi p s.! We are sorry to hear you had a poor experience. OpenSky hosts thousands of different shops, and the shipping charges are configured by each merchant individually, although the $1.99 handling charge for each order is standard. You can view the shipping charges for each product placing it in your cart by clicking the “Shipping” tab on the product page. In any event, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to discuss your return request with you further.
I ordered this from Opensky. It came quickly and well packaged. Ordering was simple enough and good thing, because that sleep mask is the best one I've ever had. I've already ordered another one. It doesn't really block that much sound unless you have music on, but it is so comfortable it helped me go to sleep. Love it!
I received my bracelet and im absolutely in love with it. I wanted to give you a review but I dont see how. I was terrified to order because of all of the bad reviews. But the bracelet is lovely. I have not authorized any further purchases so im not sure why people are having that issue as well.
The return policy is terrible and I feel like they are deceptive in their email invitations to receive huge discounts. In reality with all of their shipping and handling charges the item is far more expensive. Every item I have ever received is not as it appears in their photos. I won't be ordering any more and am trying to get rid of their incessant emails. I will stick with Amazon Prime, thank you. Their customer service is much much better.
No instruction as to how to use my credit. When I called, to ask, your offices were closed. I left a message which was not returned for 2 days. Today I see my credit 90 dollars, has expired... It'd be nice to know what the rules are for using it, before it expires.
Hi Ran! We apologize for the confusion surrounding the credit offer you receive. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
This is a real joke, these earrings are so small, I almost lost them when opening the package. The picture is totally deceptive and the earrings look nothing like what I expected. Sorely, sorely disappointed. There is no way they could have been worth $129.99, the $11.99 i paid was far too much.
Hi Gloria! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
I purchased a 10 ft smartphone charger cord that said it would be compatible with my iPhone 6... only it doesn't fit snugly enough to let the iPhone charge! Totally useless to me. I'm returning the item! They were pretty good about excepting my reason for my return. It took 2 days for them to send me a return shipping label.
For Halloween, a group of friends and I were going to dress up as members of the purge. I clicked on one the pictures and it had a distinct mask and I bought it. $35 was taken out of my account and that was the only thing the website was able to do correctly in this transaction. A couple of days later I received an email that said there was an unexpected delay. That's fine, no big deal as I ordered ahead of time and Halloween was still a week away. The mask finally shows up today (the day before Halloween, when it's supposed to be 2 night delivery) and it's something completely different from what was pictured. Not even close. Something entirely different than what was pictured. If it had shipped on time, I'd be able to come up with something different. Since 2 night delivery turned into 8 night delivery and I'm pretty much SOL. I've called and sent messages to "customer support" and I've heard nothing. STAY AWAY!
Hi Mark! We are sorry to hear about the issue with your recent order. If you have already filed a support ticket, you should hear back from us within 24 hours. Alternatively, please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you with this.
This was supposed to be HCG not Skinny Transformation. This bottle is saying to take 20 drops 3 X a day. It has alcohol in it and I'm afraid it mite show as I have alcohol on in my system. So I'm sending it back. I drive for a living. Or can you send me the correct bottles. Please e-mail me back and let me know. Thank you.
Hi Wayne! We are sorry to hear the product you ordered is not as described. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation and see what we can do to help. Please make sure that you indicate the item was received was incorrect, and we will be sure to process a return for a full refund. Or you can inbox us your order number here. Thank you
I just received a pair of earrings ($22.00) that were Not even Close to what I ordered. The description and picture of them on the site is either false or the the distribution center is in total chaos. I won't even bother to try and return them because the effort would require me to Trust and I don't have Any at this point. Needless to say I won't be purchasing anything else from them and neither will any of my several acquaintances, friends or family.
Hi Earnestene! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you.
Garden wicker furniture great quality and pricing.
Definitely "some (a LOT) of assembly required."
Delivery was not very clear to me on the web site but it was delivered very quickly in 3 days for one portion and 5 days for the other.
Hi Jonathan! Thank you for taking the time to review us! We are glad to know that you like the furniture! We look forward to you visiting us again. Thank you!
Open sky says they will get back to you maybe in 24 hrs. They don't
Just get more e mails with deals but no response about my missing order. Of course no phone # to call, I will never order from them again
Hi Mary! We apologize for the difficulties with your recent order. Our email response time has remained under 24 so far this holiday season, so you certainly should have heard back from us by now if you contacted us through the form at https://www.opensky.com/content/contact-us. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you over the phone. We look forward to working with you to determine what is going on with your order as soon as possible.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Jim! We are sorry to hear of your disappointment. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with any outstanding issues as soon as possible. If you indeed already sent us an email from https://www.opensky.com/content/contact-us 10 days ago, we most certainly must have responded by now, and would need to look into why you may not have received our response. Also, you can unsubscribe from OpenSky emails by mousing over your name along the top of your account, selecting the “Email Preferences” option and making the desired changes on the ensuing page.