I love the products and prices on offer at this site. However when I ordered an item, but the wrong item was sent to me. I wrote asking for a return/exchange but haven't heard back even though there is a time limit to exchanges. Help please?
Hi Anna! We are sorry to hear that you received the wrong item. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will be happy to assist you with getting the proper item or returning the item you received for a full refund. The 14-day rule only takes into account when you request the return, so any time you spend waiting to hear back from us will not have any impact on your ability to return the item.
Hi Anna! We are sorry to hear that you received the wrong item. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will be happy to assist you with getting the proper item or returning the item you received for a full refund. The 14-day rule only takes into account when you request the return, so any time you spend waiting to hear back from us will not have any impact on your ability to return the item.