Grubhub

Web site was easy to use -- placed my order and got a prompt e-mail promising that my food would arrive in 60 - 70 minutes.

Two hours later it still hadn't arrived. The web site has a feature to allow one to check on the status of the order -- the status was that my food 'should have arrived.' It directed me to call the restaurant directly and gave me a number. The number was to a local delivery service called CinciBites. I called them and they said I had to call GrubHub directly, which I did. I was on hold over ten minutes on their customer service line. When an associate finally answered, she checked with my restaurant and told me that my order had been canceled because there is no driver. The associate said the restaurant either texted or e-mailed me. That makes no sense, since it was GrubHub that charged my credit card. So, obviously, if the restaurant canceled the order they would have called GrubHub and told them 'don't charge his card.' I think the GrubHub associate who helped me was lying.

I not a person that take the time and write. But Grubhub. Is worst service. ESP of you order your food 6 pm and after. You never get it.

OMG THE WORST FOOD SERVICE IN THE ENTIRE UNIVERSE! SO I ORDERED FOOD FROM OMAHA NEBRASKA. APPARANTLY MY BUILDING NUMBER IS IDENTICAL TO SOME ZIPCODE IN NEW YORK SO THEIR SYSTEM SHOWED MY OMAHA ADDRESS WHEN I SUBMITTED THE ORDER, BUT WHEN THEY RECEIVED IT IT SHOWED NY ADDRESS. AFTER WAITING CLOSE TO 2HOURS, THE DELIVERY GUY CALLED AND SAID HE COULD NOT FIND MY PLACE. TALKED TO A PERSON WHO CALLED HIMSELF A MANAGER AND HE SAID HE WILL REFUND MY MONEY IN 5 TO 10 BUSINESS DAYS AND I WAS NOT GETTING FOOD AT ALL. LIKE WHAT THE HELL? I REQUESTED FOR REAL MANAGEMENT TO CALL ME AND HE GAVE ME THE BOSS'S EMAIL AND IT WAS UNDELIVERABLE. GO F'N FIGURE! THE WORST EXPERIENCE EVER!

Leesburg, Florida, I was out of town working, my day started at 3am, worked all day, returned to hotel around 6pm exhausted. Ordered from grubhub, I realized after ordering I put the wrong room number. I couldn't find a way to make edits to the order once it was placed, tracking came up and I was able to send a message to driver, which I did. The response was "not a problem". I took this to mean she received the message and would deliver to the correct room. I saw on the app she was on her way then suddenly a message popped up "delivered". It was not delivered to me! I called customer service, waited while they contacted the driver. Customer service came back on and said it had been delivered, I said it wasn't, she immediately said she would refund my money, is there anything else she can help me with. If the driver had actually delivered to the proper address, why were they so quick to make a refund? She would not discuss it further, so, I, after working a 15 hour day, had to get dressed and go out at 8:30 pm on a Saturday night in a strange city and forage for food. Good luck with that, had Wendy's, ate and went to bed. I remembered the last time I was in that area, it took 2 1/2 hours to get a delivery but at least I finally got it. Is it the area or the service? Not sure, won't be using them again, anywhere. I have future events booked in that area and now know grubhub is NOT an option!

App doesn't work & crickets with no replies. My account orders doesn't go through and keep telling me to reset

Horrible customer service and old cold food from Wendy's didn't get refunded and charged twice for one meal No help

Food was almost 2 hours later than it told me it would be. I was offered no discount, at that point the entire meal should have been refunded!

Let me assist you sheep in understanding a few things.

1. Calling the restaurant if your food is late or cold or wrong and them telling you they did everything right is foolish. What did you expect them to say? Drivers don't open containers and look at your food - that would be unsanitary and uncool.

2. You live on the 4th floor but don't add an apt number, or your house is not marked well, or you know GPS often messes up your address... etc, what do you expect when stuff is late and you failed to give good directions?

3. Most important, you don't tip or tip lousy. Here is the rub people; drivers are not Grubhub "employees", they're independent contractors who make it on tips and a flat delivery rate regardless of distance or challenges. If you don't tip or the delivery total is too low (because you didn't tip or tipped just a buck or two), very few will accept the offer to deliver and you may get your food very late, or not at all.

Let me explain this to you. Driver A is sitting 5 linear miles from restaurant when offer comes in, but it's 7 traffic miles across town to drive. From the restaurant to your home it's 3 linear miles - but 5 traffic miles to drive. You tipped nothing, and Grubhub pays the driver in linear miles at avg. 25 cents per mile from restaurant only with a flat rate of $3.50. So do the math:

3.50 delivery rate. 75 mileage rate
4.25 total for 30-45 minutes time, finding parking, getting food, finding you, delivering food, driving 12 miles total.

A driver is not going to accept that offer, and why would they?

You want delivery tip 4-5 bucks minimum. If you can't afford it - don't order delivery.

Never delivered a meal that was ordered and when I contacted customer service they were of no help other than say it was a "glitch" on their end.

I wish I can give this company negative stars. Ordered from Foodler last night. I recently started using this delivery service frequently in the past 2 weeks, sometimes they take a bit longer than anticipated, but at least got the job done. Yesterday evening, upon another late delivery, I realized an entree was missing and my dessert order was short. I continuously called the number listed on their page (and confirmation email) and received no response. The phone just continuously rings. I proceeded to contact the restaurant directly. They advised that the order was picked up complete and to contact foodler directly (they believed the delivery service neglected to give me an additional bag). I texted the number that indicates food is about to arrive that there were items missing from my order. I received an initial response asking what the items were and then texts completely ceased. This is a highly unprofessional company that lacks any customer service.

I'm baffled that this is how they do business. I paid $10.95 for an additional entree and $9.50 for a dessert I only received half of. After writing a comment on their "Contact Us" page, since there is obviously no other way to reach a rep from this company, I received the following response: "At Foodler.com, we take care to confirm your order immediately after you place it online. If the restaurant confirms all of the delivery details with us,
Then we send you the confirmation email. Unfortunately, the rest of the process (delivery service, quality of food, etc.) is out of our hands. Regardless, I apologize." I'm stunned that they don't even offer a reimbursement or try to resolve the order to deliver the food I ordered & paid for. Complete rip off. I've sent them yet another e-mail when they reached out to me to "please rate your order." This business is totally unreliable - they take no responsibility for the delivery process or customer service at all. I will never use Foodler again, what a joke.

This was a terrible experience. I can't give it zero stars so they get the 1 star by default. After waiting for 2 hours for a VERY expensive meal, one of the entrees was missing. That's someone's entire dinner. We were unable to get the restaurant on the phone and could only leave a message. The delivery person came back with another appetizer and still no second entrée. So 3 hours later, no dinner for someone and it's almost 930pm. The food was barely warm and the cheese sticks were hard and not even close to melted. The food is $20 per entrée. We shared the one entrée that showed up but it was a pretty small portion for the price. We ordered an appetizer and 2 desserts as well. So for close to $100 bucks we get a portion of what we ordered at room temperature (after two trips by the delivery person) and 3 hours later still a missing entrée but tons of cheese sticks. Oh, and the dipping sauce for the cheese sticks came with the second delivery attempt an hour afterwards. We also called the "manager" at GrubHub. It sounded like we woke him up! He answered by saying "hello" and for a minute we thought we dialed the wrong number. Zero help here. After this both this restaurant AND Grubhub are off our shopping list for good.

This happened to us on 27th Dec 2017 in San Diego. We ordered food from restaurant Bombay exotic cuisine of India through Eat24 for 8 people (including 2kids) and it took 2 hours for a non-apologetic driver to show up and deliver cold food. His reason was, some ramps were closed so he had to find alternate route to our hotel "Homewood Hilton" which is 10 mins away from this restaurant. It was a lie since my wife and I, we drove to Whole foods in same location and back in 20 mins after we ordered food.

After an hour I called Eat24 support for an update, their rep was responsible and called the restaurant for an update. The restaurant said, food was picked up 20 mins ago by 3rd party driver that Eat24 uses for delivery. They tried to contact him and weren't able to. Support Rep suggested to wait for 15 mins more and offered us 25% discount on our check. Driver still didn't arrive in 15 mins. I called them back in 30 mins to find out what went wrong. This time it was another rep who called restaurant and found that food was picked up earlier and driver couldn't be contacted again. This time we just cancelled the order with full refund. We had 2 kids with us who had to wait for 2 hours for their dinner. So we ordered Dominoes pizza and went for a pickup. Out of no where this driver turned up with food and gave his non convincing answer for delay. Hence we have decided to not order food through Eat24 from here onwards. However, food from this restaurant was delicious so no complains on it.