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Grubhub Questions & Answers

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Why has GrubHub the worst delivery system and the worst customer service? I have to wait 2 hours to get my food. Customer service is very rude. What are they doing to improve them?

asked by marc B. on 3/27/17

2 Answers
Thumbnail of user tedc90

It all starts at the top. Worst management, worst operational model, worst operational supervision, worst driver compensation.

Helpful  (1)
Thumbnail of user johnv675

The Grubhub corporate model was not designed for customer satisfaction. It was designed to make money for WallStreet as an initial IPO company.

Nobody cares about the customers, it's all about the IPO money and then the bankruptcy of the company as soon as it's stock performance fails.

Get used to it, it's the new corporate model for all start ups in the US.

Helpful  (0)

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