Is it normal to take over 2 hours for delivery? If it is it should be stated before purchase.

asked by Andrew D. on 8/6/19

3 Answers
Thumbnail of user tedc90

Yes, it is normal. Original delivery times are almost never met. No drivers, Lost Drivers, Poorly trained or untrained drivers.

Helpful  (1)
Thumbnail of user chrisf497

I read online that if a customer cancels the order, the driver still gets paid, and keeps the food. It's totally plausible that they just ignore the phone and wait for the order to cancel. I think this is what happened to me. I assume that this catches up with them eventually. Still, Grubhub should do something about this.

Helpful  (1)
Thumbnail of user agnesm42

I'd be much happier with waiting 2 hours and getting my food. I waited 1.5 hours to be told that my food will not be coming today.

Helpful  (1)

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