Ted C.

I have used GrubHub for late night munchies off and on for about 2 years. Fees, Service Charges, Delivery, etc. will increase a $5.00 order to $15.00 easily. Very little of that is going to the driver, and that is the root of the problem. Drivers get lost, are unavailable to deliver, and in my case have reported delivering food to me when I observed them on tracking to take the food away without getting near my location. Customer service is 6000 miles away, and has refused refunding the bloated price of my order forcing me to go to the bank to resolve the matter. The CEO is incompetent and over his head. He recently sold stock worth nearly 800K, and collects in excess of 600k/year salary. To me, this company represents everything that is wrong with business in America. Greed, incompetence, contempt for the customer, outsourcing and absence of appropriate regulation. Buyer Beware!