Grubhub Questions & Answers

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Here’s what consumers have asked with answers from Grubhub staff and previous consumers.

38 questions answered
11% answered in 1 day
Question:

Why is grubhub so lousy?

Answer:

I travel for a living and have experienced the lousy service that is Grub Hub. From Philadelphia PA to Shreveport LA and multiple other cities THIS SERVICE SUCKS. There's nothing good to say about it.

By Brent A.
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Question:

Is the ceo an idiot or just a nazi?

Answer:

Both. But he is not alone, unfortunately. He only got exposed. Millions others are working in politically intolerant places. We have to change that.

By Jenn L.
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Question:

How do you cancel an order? i didn't realize it was going to take two freakin hours.

Answer:

LOL... no kidding right! How can places take 2 hours to get food to you and not necessarily at a peak time. Good luck! Hope you were able to cancel it, but wonder if it showed up in the mean time. For this reason I no longer use a card but pay cash when I get the food. Hope you've managed to eat something by now.

By c K.
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Question:

Is it normal to take over 2 hours for delivery? if it is it should be stated before purchase.

Answer:

Yes, it is normal. Original delivery times are almost never met. No drivers, Lost Drivers, Poorly trained or untrained drivers.

By Ted C.
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Question:

Answer:

This can be expected with a bad company such as Grub Hub. CEO gets his Chub Hub off screwing customers.

By toby k.
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Question:

What is grubhub doing to improve its customer service?

Answer:

Nothing. By this inaction I would say to quit using this bad business. Go with UberEats or maybe try getting your own food.

By toby k.
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Question:

When are they going to realize their business is $#*!? :)

Answer:

Never Folks keep using them Until they began to see decline in sales, they will not change

By Tami P.
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Question:

Why do you take so much pride in providing poor service?

Answer:

They just don't care. Company motto must be "customer comes last". They simply trying to salvage whatever market share they can before they get bought out by a superior service that actually cares about customers.

By Addison S.
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Question:

Why you have no standards for correct delivery and have the nerve to charge a delivery fee plus a tip your co sucks big time

Answer:

Answer: Grub Hub does suck big time. No real answer. If you like cold food, delivered late and an "oh well" customer service attitude, Grub Hub is the company you should use.

By Brent A.
Question:

Why has grubhub the worst delivery system and the worst customer service? i have to wait 2 hours to get my food. customer service is very rude. what are they doing to improve them?

Answer:

It all starts at the top. Worst management, worst operational model, worst operational supervision, worst driver compensation.

By Ted C.
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