Addison S.

Tried to order food. Waited 30 minutes for an update via the app or website. Entered chat and waited 20 minutes to have someone join, send a message and immediately leave the chat. Waited another 20 minutes to have the same thing happen again. Waiting on hold on the phone for 30 minutes to FINALLY be told that the order didn't go through because the restaurant was closed already. At the time I am writing this, the restaurant is open for another 20 minutes still. 3rd attempt at chat finally completed, refund was initiated (will take 5 days) and when I asked how to delete my account he left the chat. All told, waited on hold nearly 2 hours to find out there was no order, but they took my money anyway. Garbage service with customer service that is nearly as poor. Stay away, much better options to order food out there. Will not use again.