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Why is Grubhub so lousy?

asked by Louis D. on 8/24/19

10 Answers

I travel for a living and have experienced the lousy service that is Grub Hub. From Philadelphia PA to Shreveport LA and multiple other cities THIS SERVICE SUCKS. There's nothing good to say about it.

Helpful (1)

Because they have horrible business practices. Their drivers steal food, get away with it, and then grubhub bans YOUR account because they think you're at fault. Avoid at all costs.

Helpful (0)

Their system allows their drivers to steal food with no repercussions.
You wind up paying almost double in nonspecific "fees" and tips that your driver may not even earn.

Helpful (0)

They simply don't care. You can have the best idea and product, but if you don't care about customer service or handle your customer poorly, you're in trouble.

Helpful (0)

They place 100 percent blame on the restaurant and take no responsibility for their shady drivers. There is a phone number on ALL orders, why don't the drivers call? I'm sure if it was vegetables they would get that order to you, but lobster goes missing... and they suddenly point the finger at the restaurant. Wake up, people!

Helpful (0)

Restaurant had no contact number and never delivered my food despite tracking email on the contrary.

Helpful (0)

No Food nor Money Back!
If I could give no stars I certainly would. I ordered through you Yelp, which GrubHub deliveries for, and never received my food.

I checked the app to see if my order was on its way, and it shows he was near. I checked again and noticed the driver had passed up my house, but was still in the plan, so I stood in my driveway and never came passed. Then noticed the driver marked as order delivered. I immediately called GrubHub, and they told me that there was nothing they could do since driver left. He literally is still showing in my plan. No, sorry we cannot call the driver, so you mean to tell me I'm just out my food? The GrubHub Rep stated, the driver tried to call you twice, nope had my phone in my hand the entire time and it did not ring once nor did the driver know or ring the bell. I have 2 dogs that would have definitely barked! Then the Rep proceeds to ask if I tried to contact the driver, and how would you like me to do that when a number for the driver was not provided. What do they do with the food? Do they get a free meal? They apologized and gave me a 50% discount for next time. I check my bank statement a week later and noticed they didn't credit my account for the food $41.40. I called, the GrubHub Rep actually tells me that they gave me a 50% discount off my next order. Why should I have to pay for an order that I did not receive. I think the 50% off should be for the inconvenience. The GrubHub Rep proceeds to tell me that if she gives me my money back then they will revoke the 50% code. I asked for a supervisor and she told me to have a good day and hung up on me. I will NEVER use GrubHub again... what a scam!

Helpful (0)

They cancel,
They don't show up
They don't apologize

Helpful (0)

See my post, never got delivery. Cancelled 3 times and would not work with me.

Helpful (0)

Cuz they don't care about the customer experience. Stay away from GrubHub.

Helpful (0)

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