Tara C.

You can only email customer service with absolutely no help except for canned responses. If you have an issue it's totally reliant on email. Their phone number leads to a message. Il Makiage sells your information. They gave my financial information to another company (SpoiledChild) and they charged me $63. This company creates an account on their website so you don't know it's created. Their website is set up to be an obstacle for cancellation when you finally realize their game/scam. They offer no solutions except ones in their favor. Please check these review sites and the BBB. They have a "F" on the BBB with similar complaints to mine.

Your payment area needs more work. It needs to be user friendly. There was no area to enter my card. You should have a check box for whether someone wants this application to remember the card or not.

Worst customer service. Never will I order their food again. Talking to customer service is like pulling teeth. Actually, I'd rather go through a root canal than deal with these people again. They hang up or disconnect when they're bored with you. You never get a straight forward answer. I wish I could give negative zeros. Save yourself some pain and order from Little Caesar's which gives better service and treats their customers with respect. I guess if you're a large corporate company, you don't need wee peasants like myself.

This is one of the many so-called apps helping during Covid-19. They're not. Everything is late. I'm sure they're skimming off the drivers so I put a $0 tip and give them a tip in person. No customer service. You can write anything on their social sites and they'll never see it... try it. Getting a refund from them is near to impossible.
Update: Closed my account because of the poor customer service (not the drivers). They make closing your account painful! I think by the third call I lost my cool.