website thubmnail of Grubhub
How would you rate Grubhub?
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Illinois
1 review
2 helpful votes
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My food NEVER arrived!
August 31, 2015

My food never arrived! Now it's late and everything is closed. What a huge mistake!

Date of experience: August 31, 2015
New York
1 review
0 helpful votes
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I waited 3 hours to have my order cancelled NEVER USING GRUBHUB AGAIN! Door dash delivery it in 30 minutes. So pissed!

Date of experience: May 8, 2020
California
1 review
3 helpful votes
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Stay away
April 29, 2016

This company can't even get their website to charge properly. The customer service forget about it. STAY AWAY FROM GRUBHUB

Date of experience: April 29, 2016
Kansas
1 review
1 helpful vote
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2nd time
April 24, 2016

I've ordered through here and the food hasn't showed up! Ridiculous you even try to run a business!

Date of experience: April 24, 2016
California
6 reviews
3 helpful votes
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Yummy...
May 11, 2016

All my food last 2 weeks is from grubhub... how sad))

Date of experience: May 11, 2016
Illinois
1 review
0 helpful votes
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POOR SERVICE
April 11, 2022

FOOD IS ALWAYS LATE AND COLD. YOUNG DRIVERS WHO HAVE NO IDEA WHERE THEY ARE GOING. THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONCE.

Date of experience: April 11, 2022
South Carolina
1 review
0 helpful votes
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NO.
January 1, 2022

GOT MY FOOD WRONG! Says on the receipt everything it was supposed to be but obviously wasn't checked

Date of experience: January 1, 2022
Florida
2 reviews
2 helpful votes
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El servicio es muy buen pero coo dueña de restaurante usualmente recibo deliverys fuera de rango o con el fee errado

Date of experience: April 11, 2018
Maryland
3 reviews
24 helpful votes
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Trump2016
November 11, 2016

Grubhubs CEO is a racist, sexist, misogynistic, islamophobic, facist dictator.

Date of experience: November 11, 2016
Florida
1 review
0 helpful votes
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They ******* suck
March 1, 2025

You order food at a premium amount. Then you wait for an hour and a half. THEN, they call you and say that food won't be coming bc someone else picked up the food that was meant for you. In a normal fing world, any reasonable person would just get the food remade and do what you paid them to do, but no... grubhub says your food will never be there and they refund your money... which you'll eventually get back in 3 to 5 business days. **** you guys. I'll never use your ******* service ever again.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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They failed to bring the wings with the order from Buffalo Wild Wings. We had to go get the wings ourselves and Grubhub refused to refund the delivery or service fees. What was the point of getting delivery if we ended up having to go get our food? I will never use Grubhub again.

Date of experience: February 15, 2025

Overview

Grubhub has a rating of 1.1 stars from 4,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grubhub most frequently mention customer service, delivery time and next order. Grubhub ranks 179th among Food Delivery sites.

service
832
value
772
shipping
528
returns
532
quality
665
+491