Brittany L.

I wish I can give this company negative stars. Ordered from Foodler last night. I recently started using this delivery service frequently in the past 2 weeks, sometimes they take a bit longer than anticipated, but at least got the job done. Yesterday evening, upon another late delivery, I realized an entree was missing and my dessert order was short. I continuously called the number listed on their page (and confirmation email) and received no response. The phone just continuously rings. I proceeded to contact the restaurant directly. They advised that the order was picked up complete and to contact foodler directly (they believed the delivery service neglected to give me an additional bag). I texted the number that indicates food is about to arrive that there were items missing from my order. I received an initial response asking what the items were and then texts completely ceased. This is a highly unprofessional company that lacks any customer service.

I'm baffled that this is how they do business. I paid $10.95 for an additional entree and $9.50 for a dessert I only received half of. After writing a comment on their "Contact Us" page, since there is obviously no other way to reach a rep from this company, I received the following response: "At Foodler.com, we take care to confirm your order immediately after you place it online. If the restaurant confirms all of the delivery details with us,
Then we send you the confirmation email. Unfortunately, the rest of the process (delivery service, quality of food, etc.) is out of our hands. Regardless, I apologize." I'm stunned that they don't even offer a reimbursement or try to resolve the order to deliver the food I ordered & paid for. Complete rip off. I've sent them yet another e-mail when they reached out to me to "please rate your order." This business is totally unreliable - they take no responsibility for the delivery process or customer service at all. I will never use Foodler again, what a joke.