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cindy w.

Contributor Level

Total Points
80

1 Review by cindy

  • Grubhub

2/24/17

This was a terrible experience. I can't give it zero stars so they get the 1 star by default. After waiting for 2 hours for a VERY expensive meal, one of the entrees was missing. That's someone's entire dinner. We were unable to get the restaurant on the phone and could only leave a message. The delivery person came back with another appetizer and still no second entrée. So 3 hours later, no dinner for someone and it's almost 930pm. The food was barely warm and the cheese sticks were hard and not even close to melted. The food is $20 per entrée. We shared the one entrée that showed up but it was a pretty small portion for the price. We ordered an appetizer and 2 desserts as well. So for close to $100 bucks we get a portion of what we ordered at room temperature (after two trips by the delivery person) and 3 hours later still a missing entrée but tons of cheese sticks. Oh, and the dipping sauce for the cheese sticks came with the second delivery attempt an hour afterwards. We also called the "manager" at GrubHub. It sounded like we woke him up! He answered by saying "hello" and for a minute we thought we dialed the wrong number. Zero help here. After this both this restaurant AND Grubhub are off our shopping list for good.

Tip for consumers:
skip it in Tampa

Service
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Quality

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