GlassesUSAReviews 3,819

This is an update to my review from June 26,2019. In a nutshell, I had ordered two pairs of glasses in May that arrived on time at the beginning of June. One pair did not fit so I asked for a return label which was sent only a month later after I complained on this site and receive an apology.

I returned the pair of glasses on July 24 (yes, this was 10 weeks ago) and sent several reminder since.

The only non-canned response came on September 7, and reads:

Hi Christoph,

We have a received the glasses and forwarded your refund request to our appropriate department.

We're here if you need anything

If you have any questions, you can always email us at *******@glassesusa.com.

Thank you for choosing GlassesUSA.com

This was their last response, I received no answer to my further inquiries a week ago.

I can only say -- beware. I will take action if the refund is not issued over the next few days.

I wish I could give 0 stars. This company has done nothing but stress me out, take my money, and give me automated answers that are beyond USELESS. I placed an order on 5/21. I was in need of some glasses and I saw an ad on instagram for this company, impressed (but skeptical) with the prices. After I placed my order, I did some more research and was HORRIFIED by all of the reviews I saw. People weren't getting refunded, the glasses were knock offs, etc. So 3 days later on 5/24, I cancelled my order. My glasses had not gone into production, my order hadn't even been processed, so I figured it would be a clean break. BOOOOOY was I wrong. Upon cancelling my order, I was told a refund "could take up to 30 days, but is usually processed much quicker" according to the terms and conditions on their site. I never received confirmation that my order was cancelled, which I thought was weird but decided to just wait out my refund. I mean, the glasses were never made, how hard could it be? My worries resurfaced when on 5/31, a week after I cancelled my order, I get a text from GlassesUSA saying my glasses are going into production... Uh... WHAT?! So I contact customer service for what would be the second time of about a million times and am told it is their mistake, its an automated message, blah blah blah, but my order was indeed cancelled and my refund request is with the billing department. Cool. Now here we are, 30 days later, and I have STILL not been refunded, and am told by customer service to "allow them a few more days". NO! I WILL NOT! Your terms and conditions say 30 days, it has been 30 days, I have no product and yet you still have my money. They say they can't provide an update because my request is, you guessed it, still with the billing department, which apparently is unreachable and probably non existent. I cannot recommend enough to BUY YOUR GLASSES ELSEWHERE! Stay away from this company and don't give them your money. You will spend your days stressed and without a refund.

I normally never write reviews about companies, but I was so disgusted by this company that I had to sign up and write a review to warn others. I don't know how this website/company is being recommended by reliable websites. They sent me the correct frame, but the wrong size. Having them send you the return label ("free returns") was hell, but once I contacted my credit card company and told them that I would launch a dispute against them, return label was then sent in no time. Funny, isn't it? Yes, that's how they are.

Now, I'm waiting for the FULL refund. I have EVERYTHING documented, and the last time I contacted my credit card, they recommended me to wait a few more days before launching the dispute and recovering my payment. Can't wait! NEVER order from them!

I have been waiting for my glasses to come in the mail for a month now. I ordered two pairs, but only received one and upon receiving them, the delivery on my order was marked complete, when clearly it's not. I've called to complain 3 times, but no one seems to know where my glasses are. They keep saying they'll be in contact, but no one is emailing me or updating me on anything. This company is starting to make me think they're scamming me.

Zero stars. Long story short: they sent me a broken pair, told me to order another, fought with me about refunds so I sent BOTH back, and now I have to file a dispute with my credit card company because it's been 30 days without a refund and they just keep saying they're "trying". I've spent 3 months trying to fix their mistakes...
Worst company, horrific customer service, completely unethical business practices. DO NOT shop here. Their employees should be ashamed of themselves for abusing customers this way. I want my $200+ and hours of frustration back.

My fiancee and I ordered one pair of glasses for me and one pair for him. They had a BOGO deal going on, so we thought it was perfect. Mine (the free pair) came in about the time frame they said on June 10th and they are great. That is the only reason they get 2 stars instead of 1. My fiancee's have STILL not arrived (we paid for EXPEDITED shipping, which I hope they will refund) and since they gave one tracking number for two separate packages, there is no way for us to know if his were ever even sent out! He has called them twice and we have gotten the same generic response as some of the other reviewers here. They are "forwarding to the correct department." We would like an answer, since this one pair was close to $300 and he needs them desperately.

NEVER do an exchange with Glassusa. It will void your refund and then if those glasses do not fit you cannot get your money back. I have not been able to fit any of their glasses and because I exchanged to try another pair they are not refunding me my money. Now I will have a store credit that I will never use. I won't be doing business with them in the future. Exchanges alone take nearly a month and the customer service has given me the run around about a refund for nearly 2 months now. Beware ordering glasses from them. Always go a return and a separate order.

I ordered two pair of prescription glasses, one normal eyewear one for work specifically for computers. Once I received both pair I realized they made both pair the same Rx. I sent them back with the correct Rx to be used. After a month still no glasses, when I inquired I was told that the frames I ordered were no longer in stock and I had to choose another frame. Every frame I chose was suddenly not in stock either. After another month of back and forth I finally agreed on a frame. After two weeks I received an email telling me that the frame I chose could not be used for traditional bi-focals but for an addition $80 they would upgrade me to progressive bifocals. I said just for the poor customer service I've received and time wasted they should upgrade for no charge or honor the money back guarantee. That was a week ago and no response. THIS IS GOING ON THREE MONTHS AND I NEED THESE GLASSES FOR WORK!

First I ordered sunglasses with an aqua frame I got a beautiful pair of regular glasses with an aqua frame I can't return them they say we don't have any more aqua frames in stock well when I return mine couldn't you just make mine into sunglasses OK so now I say will take them in turquoise or blue parent Lee they heard me say toward us because there seems to be a language problem and now I receive sunglasses with a tortoiseshell frame not a turquoise frame not a big deal I get there but still not what I ordered so again I'm on my I call Anne while they're always very polite and very nice they don't solve the problem

DO NOT BUY FROM THIS ESTABLISHMENT. I asked a question to their service about additional UV protection on the glasses, they told me I needed to order the glasses first and then would have an option to upgrade. I realized this was not the correct procedure and I cancelled the order within a half hour of placing the order. It has been a month and I have followed up numerous times and have received no information. This place has horrible business practice and seems to be a total scam.

1 is being generous! Did the BOGO special with premium pair and get a basic pair free. Spent over $300 on the premium pair. I got the free basic pair within a week and it's been 2 months and I still haven't received the pair that I paid for. Called customer service, emailed them and always the same response "We'll get with production for a tracking number and if we need more information we'll let you know." I requested a supervisor and they said none are available. They won't even let me return the basic pair for a refund. Starting to think this is a scam and they don't actually have the premium glasses they advertise.

An up date to the company's reply: this is the latest communication that I have from them:
Dear Patricia,
Order # *******
We've received your email and have forwarded it to the appropriate department for review. We will contact you if we need any further details.
If you have any questions, feel free to contact us. We're here for you 24/7, at *******186.
Have a great day.
Sincerely,
Your Vision Care Specialists at GlassesUSA.com

GlassesUSA does what it says on the package,
If you need glasses online, they're reliable and good quality. The lifetime warranty is cheap and definitely worth it.

But their customer service is not streamlined and you have to remind them if you have a warranty.

Lifetime warranties do not show up on any dashboard and there's basically no account management. Contact must be done through a submission form. Oh, and shipping is hella slow.