Pamela D.

So I ordered glasses from glasses usa on 3 Nov on the 20th I attempted to contact them because, according to their records, my glasses were still in production. After dealing with automated customer service and not getting any acceptable service I decided to cancel. On the 21st a live rep from glassesusa called and asked for a second chance and like a fool I decided to give them one. I reordered on the 21st and was assured that the glasses would be in the mail in 6 business days. Taking Thanksgiving into consideration I figured the glasses should be out for delivery on the 30th. I checked their website, my glasses were still in production. I called. Again, the automated service giving the same info as the first time around. I canceled the glasses. Drove to America's Best and ordered my glasses, which is what I should have done in the first place. It was sooo much easier and $30.00 cheaper
Too. I am done with online glasses. From now on its brick and mortar.

I ordered perscription glasses on November 3rd. It's November 21st and still no glasses. Apparently, they are still in production. After jumping through hoops and trying to receive a cancellation form, a customer service representative texted me and verified what I already knew...my glasses were still in production. She informed me that she sent a notice to production and that they would ship my glasses asap. Yeah, right. I plan to give them until the 24th then I will demand a refund. Warby Parker or a brick and mortar store is who I will deal with from now on. With them you can talk to a person to resolve issues. Oh, and to add insult to injury, they are still taking money out of my account for payment while I wait for glasses. Sorry, no photos because...no glasses.