Tabitha S.

Sandpoint, Idaho

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GlassesUSA

Eyeglasses

“Horrible Company! Do not buy from!”

4/27/24

I am so upset with this company. I placed an order for my sons contacts in January, 2024. I contacted them in March to tell them I have not received my order. On March 15, I received an email with the USPS tracking and when I clicked on it, it says my glasses were in Washington. Clicked on it again one month later, and it says they are still in Washington. I ordered these contacts early because mine run out at the end of this month. If I don't receive them within the next 10 days, then I will have to contact my credit card company to report them as fraudulent company. Also, its hard to get a hold of a live person and when you do, they say they will file a claim and get back to you in 3 days so we will see if they do. So the company has informed me that they are out of the contacts they were supposed to have sent in January. Mind you they have had my money since January 2024 and today is April 17,2024. They said they would give me an immediate refund. I will post back and let people know if it was immediate or another lie!

Date of experience: April 15,2024

Tip for consumers:
I am so upset with this company. I placed an order for my sons contacts in January, 2024. I contacted them in March to tell them I have not received my order. On March 15, I received an email with the USPS tracking and when I clicked on it, it says my glasses were in Washington. Clicked on it again one month later, and it says they are still in Washington. I ordered these contacts early because mine run out at the end of this month. They jus tlet me this morning that they were lost and refunded

Products used:
Biofinity Toric XR contacts

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Thank you

James S. – GlassesUSA Rep 4/18/24

Hi Tabitha,

We’re sorry to hear that you experienced delivery difficulties with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

A replacement order was placed, however, we were informed that the product you had originally ordered is currently out stock. A refund was issued and the refund confirmation was sent to you.

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com