GlassesUSA

I placed an online order. Got an order number, but whenever I try to access the order to upload my prescription, I get a message order not found. My credit card was successfully charged, but I have never received a confirmation email. Their service phone number *******186, it just automated and there is no option to speak to a live service rep. Calling the company's commercial phone number *******094 returns "this is not a valid number" message. Emailing the service department, just gets you an email with a link to their order search web page. Which, when you input your order number and email address, returns order not found. Seems to be an endless loop with no service rep to discuss problems with.

A very obnoxious company, I would say just rude even. No way to get a receipt, so I am losing over $500 from insurance. Overpriced also. Avoid by all means.

None of the options to upload/ change precriptions work. Which leaves consumers to submit to an unmonitored email address. They need to start ensuring the process flow for data tranfers actually work.

I ordered a pair of glasses on the eighteenth of this month and paid for next day delivery. The order entered production and said that it would be ready for delivery in about six days. Seven days passed and I got an email saying that delivery was delayed and it was expected to be delivered the next day. It's now four days later and still no glasses. I tried calling the customer support number, but you just get an automated message tree that loops around in circles and doesn't get you to a representative. I went to the live service chat on their website and (surprise) was met with another bot. It said that the glasses were in production and would be ready in six business days. What happened to there being a delivery delay? I finally got connected to a representative over the chat. And they told me nothing, and did nothing. They just said it would be passed on to the production team and I could expect a response in two business days. Completely useless. I need my glasses in a timely manner, and I need clear communication about delays. Not nonsense about delivery delays and promises of a one day delay in delivery while the glasses are *actually* still in production. And based on the fact that the timeline on production hasn't moved, it seems they may have not even actually entered production.

Edit: I just got an email saying the order shipped and will be delivered in 7-10 business days. Nothing about the timeline on the production makes any sense with what they're saying. And now I have to wait at least another week to be able to see clearly. Outstanding.

Order regular glasses and sunglasses on January 1st was told they would be shipped by the 10th, sunglasses are supposedly ready to be shipped but they wont ship them separate and apparently there is a problem with production on the regular glasses is delayed for some reason and they wont tell me why, paid for expedited shipping, supposedly going to give that back and also 5%, which in reality they only gave me $11 back on an over $500 purchase, by my math that isnt 5%, i will never deal with this company again. Have tried 3 times now to find out what the problem is and nothing from them possibly will be cancelling the order here in the next day or so.

I ordered 2 pairs of glasses on 12/10 and I don't have them as yet. I have contacted the company by phone and by chat and they are unable to find my order number in their system. I have had conflicting information about delivery 12/23, No, 12/24 If I ask a question that is not on their script they have no idea what I am talking about. The tracking number shows that the glasses have not been sent by the company, so how can they deliver them if the tracking info says, "December 19,2024 3:46am
Shipper created a label, UPS has not received the package yet"
Never again will I give my money to this company.

Says 6-10 days shipping its been 11…
Says 6-10 days shipping its been 11 business days and not even shipped yet?customer service is automated unless you pretend your buying again then you get a person. The 24/7 live chat is automated too?
Save yourself a headache buy somewhere else.
The escalated my order and said we will give me expedited shipping when order goes out dont do me any favors how about partial refund?

We have had good experiences in the past. BUT. My elderly mother ordered glasses in May of this year, and from the time she received them, complained they made her dizzy. She finally went to her eye doctor who found that one of the lenses was in the frame upside down! When mom called GlassesUSA to exchange the glasses, she was told that the return window was closed and there was nothing they can do. What? We are still trying to return the defective glasses to get a credit for a future pair... no luck so far, but we will keep trying.

This company does not have customer service. The updated the status an unexpected problem with my order and i would be contacted. No contact has been made. Every attempt to communicate with this company is met by an automated wall of no information. I tried the chat. No update, calling no update, faked placing an order to get a human on the phone only to be admonished sales can't help with status in broken english. It's been two weeks, my glasses are paid for and all I have is an app with the same status, unexpected problem with my order and i will be contacted soon. Soon with this company is when hell freezes over. I'm pretty sure they have scammed my $380 dollars. If and when the glasses show up, I'll update my review. Just based upon on their purposeful impenetrable wall of no information customer service - go try any other online vendor. You can't do worse.

I Am extremely dissatisfied with my experience at GlassesUSA. It has been over 15 days since I placed my order, and I still have not received any updates on the status of my order. When I reach out to customer service, I am only told that they are "looking into it," but nothing gets resolved. The lack of transparency and clear communication is unacceptable.

I placed my order expecting a quick and efficient process, but so far, all I've experienced is frustration. I understand that delays can happen, but the company should be providing regular updates and more information about what's going on.

I have not received any convincing explanation for the delay, and that only adds to my frustration. Now, in addition to waiting for my product, I am dealing with terrible customer service.

GlassesUSA urgently needs to improve its customer service and communication with customers, especially when there are delays.

For past 4 days the status says "label created but UPS has not picked the glasses". UPS site says the same but their useless customer service has only one option - We can't do anything, just wait.
And the status says - Last Updated: December 3,04:44PM whereas currently it is 11:51 AM on Dec 3, so they have a future status.

I'm extremely disappointed with my experience with GlassesUSA. I paid $16.81 for 2-day overnight UPS shipping, but my order was delayed by weeks with no clear communication. To make matters worse, they shipped my glasses using a slower, unreliable postal service. Instead of getting what I paid for, I was offered a refund for the shipping—which I didn't want. I wanted my glasses delivered on time, as promised.

The entire process has been frustrating and dishonest. I would not recommend using GlassesUSA, as they don't honor their commitments or provide adequate customer service. I regret trusting them, and I'll be sharing my experience on social media to warn others.

Do not buy from this company! I ordered my husband a very nice pair of prescription safety glasses for Christmas last year and added lots of upgrades like auto tinting and progressive lenses, so they cost almost $400 by the time all was said and done. He's had them less than a year and has only worn them a few times, but one day, the nose piece just fell off while he was wearing them. I contacted GlassesUSA to see if I could get them repaired or get a new pair under the warranty (or at the very least a new nose piece), but all they would offer me was a coupon for 50% off another pair. I tried asking for a manager several times but was always told I could be helped then and there. I got passed around to different agents but all any of them would do is offer a coupon. I told them that was unacceptable and that I was not about to spend another $175+ to replace a pair that literally fell apart. They didn't even last a year! I wouldn't even they had normal use/wear and tear because he only wore them two or three times for a few hours each. Unacceptable. They do not stand behind their products at all.

Process took twice as long as expected. Called after 3 weeks only to be told would be another 10 days. They did upgrade delivery but USPS delivered to wrong address. Cannot verify glasses fit as now out of the country for a month. Don't think I will use them again

It took 21 days for my order to arrive. I will give two stars because when they finally came they were great glasses. If you have problems with your order don't expect to be able to reach out and talk to a live person.

The sunglasses were perfect. They work well and look great. I ordered a second pair of single vision regular glasses and have not been able to wear them. They have one leg that is extremely bowed out and no amount of warm water per instructions seem to be helping. Hopefully I can get them to work in the next few days or I will need to return them.

Hi, love the look of my sunglasses - lenses are great however the arms or sides of the sunglasses are extremely bent. When the arms open all the way, they extend far more than the 90 degrees. Which makes them challenging to keep on my face. I bought these because I'm going to the Olympics and wanted blue sunnies - however, now I don't know what to do with them because they don't fit well. If I had gotten them at a local eye doc, they'd absolutely fix this issue.

Had great selections, and the site was very easy to navigate and enter all my information in! I ordered and received exactly what I have been looking for at a much more affordable price than the storefront options. Will definitely shop here again!

Great and easy shopping experience but the shipping takes way too long! I just wish there was a better expedited option for shipping. My dad is blind in one eye so he breaks his glasses frequently. Sometimes we just need a quick solution that we can't get from GlassesUSA.