GlassesUSA has a rating of 2.97 stars from 3,144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GlassesUSA most frequently mention customer service, business days, and tracking number problems. GlassesUSA ranks 11th among Eyeglasses sites.
All the email messages I kept receiving while my order was in my basket each referred to order discounts that the system refused to accept. No doubt this was because a large portion of the fees were being paid by United Healthcare as a plan benefit. Your software should be smart enough to figure that out and not make false discount promises, which ranged from 15 to 50% off. Very irritating; otherwise the website is very good.
First off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time.
Glassesusa.com is a very good company. I would recommend it highly. Where I live we don't get mail delivered to our home address, we have to go to the Post office. Even though glasses usa.com only had my physical address, I received my glasses at the post office.(Awesome). The glasses are really good quality. They come with a case and a cleaning cloth. I will definitely recommend this company to anyone looking for glasses.
Tip for consumers:
I would highly recommend this company, they exceeded my expectations.
Products used:
Eye glasses.
My glasses from GlassesUSA are ridiculously and obviously defective. They are rimless and the temples are mounted badly to the lenses such that one side goes up and the other side goes down making them sit on my face at an angle. I can't imagine how they got through any quality control. Because I live in Europe the cost of returning them and then paying another tariff of Euro 43 was not worth the trouble. A local optician did the best she could to make them wearable but they still look ridiculous.
Tip for consumers:
Please note that the company responded to my review by offering a new pair of glasses for free and I am happy to report that the new glasses fit perfectly and conform to the prescription. Thank you very much. Glasses USA.
Prescription was ok but quality control on mounting of frames was extremely poor and the glasses sit crooked on my face.
Products used:
Eye glasses
* GlassesUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Thank you for the worker of glasses use for answering my question. At first I was worried about Glasses USA because it was my first time, i was also worried because i would check the reviews and some reviews of USA were not good but everything went well. Today in the morning i got the news that my package was here. My glasses fit me perfect I love it. Thank you so much I totally recommend Glasses USA.
Title says most of it, I'll also note that after having the glasses for a few months the prescription doesnt seem as accurate as when I first got glasses, I can go back and forth between my first pair of glasses and this new pair and the first pair gives me crystal clear vision where this new pair is just kind of a middle ground. Not super impressed with Glasses USA, I would definitely shop around before ordering again considering the 4+ week ship time and less than accurate prescription.
Tip for consumers:
Not recommended, prescription was not as accurate as when initially filled, can go back and forth between the pair from glasses usa & my first pair and the first pair is crystal clear while the pair from glasses uas is a middle ground. Not impressed.
Quick and efficient. Choosing glass frame was easy. After receiving prescription I went back to site and ordered prescription sunglasses. Will refer to other people. One thing people must know are the measurements inside of glass leg to help with fit. It is very important. My optometrist filled in the measurements for me,
Process of elimination. I looked at several online glass site but chose GlassesUSA.
With some hesitation I order glasses online from GlassesUSA. And I was definitely NOT disappointed! They kept me informed every step of the way and where delivered exactly as they promised. Love the new glasses. Thanks so Much GLASSES USA. I will definitely buy my Sun Glasses from you
First time ordering online for prescription eyeglasses anywhere. It's important you have the exact size frame that best fits you. That way you can see if the style you want is in your proper size. The rest was easy. Arrived perfectly made in a nice solid case and cleaning kit. Would definitely recommend.
I ordered my prescription sunglasses and hours later still have not received an email verification. I called the *******186 and was able to verify my order. I wrote down the order number and I used the order number online with Glasses USA, Inc to track my order and got 'no order found." My checking account has been debited but still no verification of this order to my email or on their website. Frustrated and confused with this poor service.
Hi Pat,
We're sorry if you encountered any difficulties receiving the order confirmation after placing your order. We're glad that our service representatives were able to provide you with the order number. Please note, email notifications can arrive in the junk box of your email. Meanwhile, your glasses have been completed and are en route to you. The estimated delivery date is Oct. 5,2021.
Our apologies for any inconvenience and we hope that you will love your new glasses.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA.com
I purchased a pair of Muse M Classic Purple/Green multicolor frames recently. The frames were delightful and very well constructed. So, I had no problem at all with GlassesUSA frames quality. My biggest issue/concern was how slow the shipping was... I'm talking about back in the day, old-school 2-to-4 WEEKS slow! **But maybe I was just impatient.** Still, I think the shipping should be faster so that the purchaser can enjoy or evaluate their product sooner, in-person.
Products used:
glasses frame
Super pleased with my frames! They came exactly as expected! (I ordered 2 pairs of glasses express shipping and got my frames in 3 days as said). I ordered my frame size a large and it was a perfect fit. I'm pretty sure everyone knows the size of their face, I figured out my size based on my cheeks lol I have full cheeks so a large size best suits my face. This is my first time ordering from glassesUSA, yes I read multiple reviews before ordering however I took a chance knowing that this website is not a scam. Thank you guys for your service I am super satisfied. My frames were in great condition and my prescription was identical to my current frames I already have. I say the best way is to upload your perception via photo just to make sure everything is accurate. GREAT JOB GLASSESUSA! I would definitely recommend this website.
When ordering more than one frame, it has to be separate orders, unfortunately you can't add more than one to your cart.
I've purchased several glasses from them over a decade.
First couple of pairs were absolutely basic cheapest frames and no lenses special material/treatment, and I got what I paid for, no complains.
Last year I purchased basic sunglasses (with vision adj. Lenses) and a bit more premium glasses frame + lenses and some more bells and whistles to get quality.
Not 15 months later the frame broke from just regular wear and tear (not ball to the face or kids yanking them out of my face, just regular handling).
Customer service hides behind robotic answer that 12months warranty period is over and they will not have anything to do with the product. I am just asking to have the perfect condition lenses remounted in a new equivalent frame.
Not pleased at all.
-edit-
Cust. Representative finally reached out and reevaluated my demand for 15mo warranty instead of 12. They d rather assemble and ship me a replacement unit per initial order rather than wait for my lenses and remount them. I understand it is not worth the management of material hassle.
I was quite surprised by the speed at which feedback from sitejabber's to GlassesUSA then back to me, then the order and finally the shipment happened. Overall 24h! That is incredible.
To be honest, there prices are way more cheaper than the stores. Quality wise its perfect for what you are paying regarding the lenses and the frame.
The only downside is that it takes almost two wks to receive the glasses. If you look at it from the other side youll note that you are paying half of what ure gonna pay in a store but you"ll have to wait for some time. It all depends on how fast do you want your glasses or lenses.
So please stop complaining abt this part.
Shipping was super fast. I received text message updates every step of the way and the price was $40 cheaper than competition so this site was a clear winner. I think i paid extra for the express shipping but it was only like $11 more, definitely worth it, the glasses were perfect. I didn't really try to figure out how the dimensions would look like on my face but desperately needed glasses for night driving. Will be back for more
Products used:
Glasses
This company might be ok if you never needed to contact them after the sale. Buyer beware should any issues arise. The returns policy is "14 Day 'no questions asked'" because nobody is available to ask & answer questions. When ordering glasses online, make sure you are ABSOLUTELY sure what you are doing.
Out of the two pairs of glasses I ordered, one arrived broken and the other in the WRONG frame. I have been waiting over three weeks to hear back from their "returns department." I had to file a complaint with the BBB to receive any answer from the company.
UPDATE: 5 weeks after placing my order, I received my glasses and was pleasantly surprised. Was it worth the wait? Still not sure. While you can order from GlassesUSA and save money while looking stylish, do realize that should anything go wrong, you will be waiting an awfully long time...
Tip for consumers:
Returns are a long process. Shipping was from Israel, so the return was very time-consuming. It took about five weeks to receive the correct pair of glasses I ordered. That's a long time to be without corrective lenses...And also without money, should you choose to shop elsewhere.
Products used:
Coach glasses
The product met expectations, and so far, it hasn't shown the common issues of these online options (I purchased from another brand, and the protective layers started peeling when I tried to clean the lenses).
The lenses are comfortable and perfect for my prescription. It would be interesting if they offered a discount option for purchasing reading glasses for those who acquire progressive lenses.
Only one where I can find the frames I wanted.
This company has zero standard for quality. They are a fraud. My glasses finally arrived almost 5 weeks later completely misshapen with one of the arms stretched out so badly that it was pointing the wrong direction. They also only offer store credit if you've returned something before, which is super convenient for a company incapable of producing a quality product. Do not order from them.
Tip for consumers:
Do not use this company
Hi Madison,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days), for a 100% refund, store credit or, an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
Great price and great glasses. I love them. Recieved in a timely manner. I saved more than half price. They fit and look great. I CAN SEE WONDERFULLY. Thank you..
First off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time.
Products used:
Glasses
Hi Nate,
We're sorry if you encountered any difficulties with the returns process. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Well past 6 business days and no update. I used chat function and was told the glasses "didn't pass inspection" and was told wait another 4 business days, 6 more days since it is Friday, and see if they have shipped yet. Was what I was told. Horrible. Never again will I depend on them.
Hi Chris,
Thank you for shopping with us and thank you for bringing this to our attention. Please know that your experience is not typical and we will do what we can to make it right.
We have alerted our Production team to look into this, we've also arranged for you to receive a partial refund on your order.
Please check your email for relevant updates.
Sincerely,
GlassesUSA.com
Discovered GlassesUSA when we were in lockdown and needed new glasses. Cheaper frames actually worked better for my prescriptions and fit better. But, my prescription has now changed, and they will not refit the frames with the new lens prescription. So I need to find some other supplier that will do just that, or $600 worth of frames are now worthless.
Products used:
three pairs of glasses
Hi Tim,
We only produce new lenses with new frames to ensure quality assurance. We do offer a wide selection of affordable frames on our site and would be happy to assist you.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I am really impressed with the quality of the two glasses that I had purchased a couple weeks ago. I got two really nice brands for a really affordable price. I love the deals they have on their website and I also really appreciate the return policy for peace of mind when purchasing a frame. I think it's within 10 days no questions asked.
Ordered glasses for a disabled family member; status indicated that it was stuck in production after 10 days. Contacted their customer service reps after struggling with their annoying AI bot interface each week for the next 3 weeks. Could not get anyone on the phone. Was promised action, acceleration and delivery via text each time. All lies. Canceled the order after waiting a month and receiving nothing. Spend your money elsewhere. This company is a clown car.
Tip for consumers:
Their AI-bot customer service interface is only of limited utility. Customers should have the option to talk to a live agent when the AI-bot fails. Current system requires a persistent, non-obvious approach for the AI to hand off to a human, but only by text. Pick up the damn phone.
Products used:
None received
Hi Richard,
We are sorry to hear you experienced difficulties with the order that you had placed and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I bought two pair of reading glasses and was pleasantly surprised by the great price compared to my optometrist office -- about 1/3 the price. The frames are good quality too. The only reason for providing 4 stars verses 5 is that the lenses, while good, seem to change the focus just a little. I think because I chose the regular lenses verses the upgrade to polycarbonate. In hindsight I wish I would've paid the additional charge for the thinner polycarbonate. Otherwise, very happy with my new glasses... and highly recommend GlassesUSA. Thanks, Jim
Recommendation from a friend... easy site to navigate... lots of frame options... great prices.
Recommendation
I ordered contact six weeks ago, and I still have not received them. I also do not have an expected receipt date for them. Customer Service is awful. You cannot talk to anybody just get AI nonsense. Claims they will email you with update but they don't. No call back from supervisor as requested and still no idea when I will get my contacts but I was charged for them! Don't buy from them!
Hi Kim,
We are sorry to see there was trouble with your order. We've contacted the relevant teams and have been updated that your new shipment is out for delivery. Please refer to your email for further updates.
Thank you for shopping with us, and we apologize for any inconvenience.
Sincerely,
GlassesUSA.com
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. Daniel Rothman is the current CEO of the company.
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Hi Bryan,
We're sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows as listed on our site and at the time of purchase:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It does appear that your glasses were delivered within the timeline, however, we are sorry if there are any issues with the clarity of the prescription. It is unusual for the clarity to change after only a few months. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com