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Hello, I ordered glasses earlier this month and I haven't even got an update past when they started production? Order number is 1000611203

asked by Juliet T. on 2/19/20

4 Answers

I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.

Helpful (1)

I had to call them several times after ordering to keep the production process going. Each time I called they said they'd send an email to the correct department with my concerns. I/you shouldn't have to waste our time following up. I'm having problems with getting a refund now after receiving my order.

Helpful (0)


See you do have a name and not "Dear Valued Customer". These guys suck. Go somewhere else.

Helpful (0)

Dear Valued Customer,

We received an update from our production department that your order is now on its final stage of production and will be shipped shortly. You will receive an automatic update once the tracking number has been activated.

Thank you for your patience.

If you have any questions, feel free to contact us. We're here for you 24/7, at 1-844-244-1186.

Yours truly,

Helpful (0)

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