Christel W.

I returned a pair of prescription sunglasses way back towards the beginning of April. I got this phone call from a returns rep Sophia offering me a 130% if I took a store credit plus promised me she would do her magic and give me a coupon for more off once I decided on another pair. Well I already had ordered and received another pair but she was so convincing and I thought what the heck I'll get another pair of regular glasses. She assured me that if I didn't find what I wanted we could go back to just having her do a refund of my money. So I took a couple days to find another pair but she never exactly told me what the coupon would be. Since I have transgressions there is added expenses so I needed to find out how much the coupon would take off. I called numerous times always on hold for long periods of time always to be told she was not available. She emailed me once asking me to call her. I emailed her to call me directly because the wait times were ridiculous. She never did so I again tried to reach her to no avail. Finally I got fed up and called customer svc to tell them forget it I will just take my money back. I was told very rudely that I could not it was past the 14 days. I asked for a manager and was told they are just going to tell you the same thing. I insisted and of course I never got a call back. Call the company again and was told that managers call back in 24-48 hours. Infuriating! Two days later I get a very unprofessional person name Amy claiming she was a supervisor. Tells me I can't get my money back. I told her what Sophie told me. She questions me on if Sophie actually told me that. She then tells me she has to pull the tape from our phone call to see if Sophie actually told me I could get my money back. Basically insinuating I am a liar. About a week or so later she leaves a brief message calling me back but didn't leave details. Once again I have to be on hold forever and the rep read the comments saying Amy pulled the tape and found what I said to be right. IMAGINE THAT! She said she forwarded my request to the billing dept. I said Oh good I should get my money back. The rep tells me not guaranteed it's up to billing. Well horse poop to that I contacted my banks credit card dept and lodged a complaint. Good think I keep detailed records and dates of who all I talked to. It took about 2 months and Glasses USA kept fighting me getting my money back. My bank found in my favor so I did get my money back. Please do yourself a favor and do not order. They are rude and they are schysters!