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HOW LONG DOES IT TAKE THYEM TO PROCESS AN ORDER...?
asked by John L. on 5/11/18
6 Answers
Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
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If you ware waiting for them to refund your money for defective eyeglasses that you return to them, infinity or the endof time is a good guess for when you'll get the refund.
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It took over two weeks to get mine. I had no idea they would be made in Thailand. That's why shipping wasn't quick!
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I have always received my glasses and updates.  It usually takes 2 weeks for me to receive, one time it took 3 weeks.
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As far as I can tell you'll never get them they'll just give you fake update emails over and over for these magical "steps" the glasses go through.
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John, from my experience it takes them 3 times as long as they tell you it will.
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