Thumbnail of user rebeccan95

Rebecca N.

Contributor Level

Total Points
80

1 Review by Rebecca

  • GlassesUSA

6/11/19
Verified purchase

GlassesUSA does what it says on the package,
If you need glasses online, they're reliable and good quality. The lifetime warranty is cheap and definitely worth it.

But their customer service is not streamlined and you have to remind them if you have a warranty.

Lifetime warranties do not show up on any dashboard and there's basically no account management. Contact must be done through a submission form. Oh, and shipping is hella slow.

Thumbnail of user ericj38
GlassesUSA C. – GlassesUSA Rep

Dear Rebecca,

All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.

In addition, we do offer 20/20 Enhanced Coverage to ensure that your glasses are covered, whether you need a repair or replacement or in case of a change in prescription.

Thanks for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Rebecca hasn’t received any votes.

Rebecca hasn’t received any thanks yous.

Rebecca doesn’t have any fans yet.

Rebecca isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user terik101
3/28/24

Quick and easy!

Thumbnail of user melissap2031
3/28/24

I love that I can upload my eye prescription so that the experts can read and decipher it!