GlassesUSA does what it says on the package,
If you need glasses online, they're reliable and good quality. The lifetime warranty is cheap and definitely worth it.
But their customer service is not streamlined and you have to remind them if you have a warranty.
Lifetime warranties do not show up on any dashboard and there's basically no account management. Contact must be done through a submission form. Oh, and shipping is hella slow.
Dear Rebecca,
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
In addition, we do offer 20/20 Enhanced Coverage to ensure that your glasses are covered, whether you need a repair or replacement or in case of a change in prescription.
Thanks for choosing GlassesUSA.com.
Yours truly,
GlassesUSA