GlassesUSAReviews 3,819

Abysmal service. Don't buy from this company. I ordered 2 pairs of glasses over 6 weeks ago. One pair arrived; the other pair did not. I have called their service center about 8 times and e-mailed them probably close to a dozen times. The service center (which sounds to be in India) tells me the problem is with their sales department but they have no verbal contact with their sales dept, only e-mail. They tell me somebody will contact me - of course no one does. I don't care about their internal organizational structure. I care about getting my glasses. Their internal and client communication is abysmal. If I ran my company the way they run theirs, I wouldn't have a company for long. Just a terrible and most frustrating experience.

First off, I ordered two pairs of DIFFERENT glasses
They sent me two pairs of the same style, but in different colors!

On top of this, the style and color I actually ordered were so big they fell off my face, while the wrong pair of glasses fit perfectly.

The lenses were cheap as well, they pale in comparison to the quality of lenses from vision works as far as depth of color.

They also strongly reflect green light, so my eyeglasses have a very noticeable green tinge to them when I am looking at computer screens. People often tell me my entire eye looks green.

I almost forgot the shipping! It took about 2 months for these to get to my house, it was delay after delay after delay! Nobody knew what was going on, and if you called they just said production must be having a problem, no solutions.

I ordered a pair of sunglasses back in April and unfortunately they came with the wrong prescription - I sent them back for an exchange to fix the prescription - I have been trying to get an update since April 29th regarding when I would receive the new pair - I have reached out to customer service both through the 800 number as well as on-line chat and they keep telling me to "watch" my email for an update! I have tried escalating this issue for months now and they finally got back to me 3 weeks ago and told me that they no longer have that frame - I asked for a refund of my money and I am still waiting for the billing department to get back to me to tell me that they are processing my request! I reached out again today (my 20th inquiry) and was told "watch" for an email but they see no sign that my request has been acknowledged by the billing department! How is this possible - I have ordered many pairs of glasses before and never had a problem but this is ridiculous - How is this possible! You cannot run a business this way! I am so frustrated and have no where to turn to try to get an answer!

All employees have a thick accent and do not sound like they are from the US. It is an issue when trying to have a conversation because people on the online chat will not actually talk to you. I had an issue with BOGO because no one explained the returning process to me and when I called 4 times about when to receive a refund when I return ed one pair everyone kept saying expect it the next business day rather than asking where the other pair of glasses were.

Had one problem with the fit. I had several email conversations with customer service. They never seemed to really understand the problem even when I sent pictures. Seems that the preadjusted the earpieces of the frames that caused a lot of difficulty in getting someone to readjust them to fit me properly. If they had just left it stock it would have been a better experience. They did offer to have me return them. I chose not too as the lenses were perfectly cast.

I received an email from a customer service manager. The email explained why they had been unable to fill the order (out of stock). They offered an apology and said to choose from any pair of glasses up to $250 and that the new glasses would be rushed through and express mailed to me. Funny how it took so long to get a simple response? It's hard to understand why the front line people could not have dealt with a simple out of stock situation? I am still waiting to actually receive an update that my glasses have shipped.

I have given glassesusa a lot of patience over the last two years. I have kept two pair and returned three. Quality and fit are difficult with online glasses. I have given up on the online purchase and gone back to discount brick and mortar stores to ensure good quality and fit. I am still waiting for a refund from my last purchase (4 weeks now and counting). My email queries have been answered but no refund has been issued. Avoid this etailer.

This is not my first time ordering my glasses through GlassesUSA. I have been very satisfied each time. The glasses arrived in one week. The only issue I had with the frame is that they did not sit level on a flat surface nor on my face. I reached out to Customer Service to see about doing an adjustment, and they offered to do a return. I did not want to return the glasses just to reorder them, so I kept them as is. I was not asking for a return/exchange, simply a way to fix the item I currently have.