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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I ordered sunglasses. The previous two pair of regular glasses were metal and the quality was good. I was very surprised to receive an inexpensive plastic pair of sunglasses. They claim money back guaranty no questions asked. I sent them back and asked for a refund. I received lots of emails telling me they received it back. Then they are processing it and more. But no refund. I wrote several emails to no avail. It's been a month since they received the item and no refund. Money back guaranty but I suppose they can take ten years to process it.
Order my glasses the first week of January. It took over 3 weeks to arrive. They were not the correct prescription, so I mailed them back. Customer service was very nice, but it took 5 weeks to get the new pair. It was not the best experience for a new customer.
Dear Jarrett,
We are sorry to hear that your first experience shopping on our site did not meet your expectations. We do hope that you are enjoying your replacement pair of glasses.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Beautiful glasses and great workmanship. I appreciated all 3 of my glasses from you. Thanks so much!
Dear Nancy,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Lost my order. Would not refund my money or let me talk to anyone who could refund my money. After several days I had to make the bank refund my order.
Dear Tyler,
We're sorry to hear that your order was lost while being shipped. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it.
Thank you for your understanding.
Yours truly,
GlassesUSA
I originally ordered Extreme Joy 3046 clear blue and Revel Black. The production team said yes to Extreme Joy 3046 clear Blue ONLY! So I emailed them back replace revel black with Extreme Joy 3046 Black. I received the Extreme Joy 3046 clear blue but not Extreme Joy 3046 Black. They lost both tracking numbers! This has been going more than 1 month and very frustrated! No one seems to know what is going on!
Dear Phillip,
We are sorry to hear that you experienced difficulties with your order. It appears the second frame has been shipped and is en route to you.
Thank you for your patience and understanding.
Yours truly,
GlassesUSA
I ordered several pairs of glasses or frames, but many or most were out of stock. The site never says this, it allows you to order and just left to wonder 2 months later about glasses you never recieved until you call them. Don't waste your time.
Dear Pelina,
We're sorry to hear that you encountered difficulties with your order. It is rare that a frame would be out of stock after the order has been placed. We do feel bad about this and have offered you frames of greater value to give you a bigger selection to choose from.
Thank you for your patience and understanding.
Yours truly,
GlassesUSA
The lenses don't stay in the frames, bought 2 pair one reading and one for distance, both pair, the lenses fall out constantly. The glass also has some type of film on it and they don't stay clean for more than a few minutes. Reading pair prescription was wrong as well. Complete garbage
Dear Luella,
We are sorry to hear that you have experienced problems with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Yours truly,
GlassesUSA
I received my glasses and they were broken. When I asked to return them they could not replace them with the same pair and they sent the shipping label too late so I had no time to. My first pair were great but the second pair was terrible.
Dear Faheem,
We are sorry to hear that you experienced problems with your glasses. We are looking into the issues surrounding your return request and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA
Back in April I ordered two glasses. One of them the frames were crooked so I returned them. A normal and honest company would refund you or ask if you want to exchange them. Not this one. They never communicated with me and I had to call them. After more than a month I finally got an email to get my glasses exchanged. Well every single time I would pick a frame they would say the frames I've chosen are "out of stock." This went on for weeks and weeks and then I finally gave up and asked for a refund. We are now in September and I still have not received a refund. Do not order from this company. I lost out on 300 bucks and will never recommend them to any of my friends or family.
Dear Richa,
We are sorry to hear that you experienced a problem with your glasses. It appears that our Returns Dept. has contacted you regarding your exchange options.
We hope that you will love your new glasses.
Yours truly,
GlassesUSA
Nice styles, good prices, and excellent service. Never thought online shopping for glasses could be so easy, but it is with Glasses USA
Dear Dennis,
Thank you for the ringing endorsement. We’re delighted that you loved your shopping experience and our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Customer service was horrible. Glasses were late and company blamed me. Will not use again or recommend to anyone
Dear Scott,
We are sorry to hear that you encountered difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Yours truly,
GlassesUSA
I got what I wanted but not the right prescription, but they are ok. I never where them. Cost is great, what I can afford.
Dear Anita,
We are sorry to hear that the prescription of your new glasses may be incorrect. We do offer a 14 day no questions asked return policy.
If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Accurate and fast service. I will definitely be buying from this site again. Simple to use service with an excellent and cost-effective product.
Dear Nancy,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It took 1 month to get them and they were the wrong prescription. Will never use them again went to another dealer and had them on 2 weeks and they were correct
Dear Barbara,
We are sorry to hear that you experienced problems with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Yours truly,
GlassesUSA
Ordered 2 pairs of reading glasses. Within a week lenses for both pairs were falling out because the screws were loosening. A sign of low quality to me. I contacted customer service and they said some one would contact me with-in 24-48 hours. Didn't hear back for a week so I call directly. With no apology, I was told that I already made a claim and to wait tight. Another week passes and I get an email telling me to ship the glasses back at my expense and they would repair them. No thanks! Now I have two pairs of low quality glasses I paid way too much for, and the lenses keep falling out. Buy at Your Own Risk! Oh, and yes, I did pay for the warranty. I'm a fool.
Dear John,
We are sorry to hear that you experienced problems with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Please send a picture of your glasses to returns@glassesusa.com. We will contact you once we have received it.
In addition, we do offer 20/20 Enhanced Coverage to ensure that your glasses are covered, whether you need a repair or replacement or in case of a change in prescription.
Our complete Return Policy can be found at the following link: https://www.glassesusa.com/terms-and-conditions#RETURNPOLICY
Yours truly,
GlassesUSA
This is the first time I ordered glasses on line- it was incredibly easy and I would order again. The frames I ordered were larger than i anticipated- so for future orders I need to understand the frame size better.
Dear Lisa,
Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I returned my glasses on March 12 for an exchange. Today is June 1 and I still have not received my glasses.
Horrible customer service. When I call, they say they'll get back to ne but never do.
Would never order from them again.
Dear Edmond,
We are sorry to hear that you have experienced a delay with your exchange request. We have forwarded your concern to our Returns Dept. and they will contact you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA
The wrong address was used. When I emailed about it, they said it was too late (the package hadn't been shipped yet and didn't get shipped for several days). I never received the package. They said it was my responsibility to deal with USPS. As of today, I still have not received the package or a refund. I would have liked to continue to use this site, but I don't trust them. I've since ordered 4 pairs of glasses from other places.
Dear Rachel,
We are sorry to hear that there was a delivery issue with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Thank you for your patience.
Yours truly,
GlassesUSA
Having had both-eye cataract surgeries this past year, I was given a 'fine tune' prescription and ordered a pair of glasses from you, which worked just fine. A six-month follow-up exam showed a right-eye 'slight change' so I ordered up another pair. So, I leave the new pair in the car and the older ones to watch TV with. A win-win in any case.
Dear James,
We're happy to hear that you have enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I did not order prescription glasses... I ordered frames with non-script lenses so I can't comment on that. I entrust my local Optometrist with my prescription lenses. The frames however, are decent quality, and when they are on sale, they are a great value. Their normal frame pricing can be on the high side. Like I said, watch for their sales. They have a much better selection of frames than most other online services I have dealt with. Prescription pricing is about the same as my local Optometrist. Shipping time was satisfactory. They took no longer to ship than my local Optometrist... maybe slightly faster. I would definitely order frames from GlassesUSA again.
Dear Earl,
Thank you for choosing GlassesUSA.com. We're glad to hear how much you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zamir,
We are sorry to hear that you experienced problems with your glasses. We are reviewing your issue and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA