On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
I get a lot of compliments on my glasses and they look very similar to when you can try them online plus it was super helpful being able to get my glasses prescription online because I didn't have the paper so it was much easier
The lenses are not clear even when cleaned. The frames are uneven and fall off when i look down. And i have no option to have them straightened. Not a value for the poir quality. I wont purchase from this vendor again.
Dear Debbie,
We are sorry to hear that you experienced a problem with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Yours truly,
GlassesUSA
I was pleased that ordering was so easy, good quality, and my glasses arrived quickly. Best of all great price! So I ordered another pair.
Dear Tom,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great quality. Great price. Quick shipping. I will definitely be a return customer!.
Dear Kim,
We're delighted that you enjoyed your shopping experience on our site and happy to hear how much you love your new glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I had to return s pair that arrived 2 weeks after the first pair. Both were to have the same prescription, but it arrives with wrong one. Sadly, this pair for better, so really wanted the correct one quickly. Immediately sent it back for exchange. But the exchange took 2 months to replace, with my constant checking on the process. I was told it would be faster than a refund and a re-order, boy was I wrong.
Dear Andrew,
We are sorry to hear that you experienced a delay in your exchange request. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I finally had to file a complaint with the BBB to get these jokers to do the right thing. Either they do not empower their employees to treat customer right or they have a deep rooted systemic problem where they only hire rude jerks. Either way, you the customer will lose. RUN the other way.
Dear Jason,
We are sorry to hear that you encountered difficulties with your return. We're happy that we could resolve your issue and process a refund for you after discovering that you had returned both glasses together after filling out separate return requests for each of the two glasses.
Yours truly,
GlassesUSA
I love my glasses and sunglasses. The customer service is exceptional. Returns are easy and I love the free try at home service. I've recommended this to friends.
Dear Joyce,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
First pair arms were two thin and so the tiny hinge had sharp corners. Tried again and second pair ways a ton. Also they both sit way too high on my face.
Dear Martin,
We are sorry to hear that you experienced problems with your glasses. That is why all orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Yours truly,
GlassesUSA
Wrong glasses numerous times, ended up ordering glasses I didn't need or want because I couldn't get a refund
Dear Rolf,
We're sorry to hear that you encountered difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. That is why all orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Yours truly,
GlassesUSA
Poor customer service slow delivery when u inquire you receive a auto response! When u call you get an agent in Bombay
Dear Sheri,
We are sorry to hear that you encountered difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We do hope you are enjoying your new glasses.
Yours truly,
GlassesUSA
I'm not sure who made these glasses, but I've never tried oboe bought a pair that was so wide. It's really disappointing because I haven't been able to wear them with them constantly falling off of my face.
Dear Melanie,
We're sorry to hear that your frame was too big. That is why all orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Please click on the following link for information on how to find the correct frame size: https :// www.glassesusa. Com/how-to? Howto=How%20To%20Find%20Your%20Frame%20Size
Yours truly,
GlassesUSA
My first experience with your company means I will use you again. Great work. The product fit well and even though I had to return them due to scratches (my fault) you processed them quickly.
Dear James,
Thank you for choosing GlassesUSA.com. We're thrilled to hear how much you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ridiculous automated emails that made no sense, out of sync with schedule. Never received accurate response to support requests. Kept getting the form letter response probably from a bot messenger. Took forever - never received glasses in window of time stated.
Dear Brian,
We're sorry that you did not receive your glasses within the timeline you were expecting. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Thank you for your patience and we hope that you love your new glasses.
Yours truly,
GlassesUSA
This is the down side of buying on line, you cannot try on the frames. When I received the glasses the frane did not fit well or look good.
Dear David,
We are sorry to hear that you did not like the frame you had ordered. That is why all orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We do have a virtual try-on feature that allows you to upload a picture of yourself to see how the frame may look on you before purchasing.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
Very reliable and always gives updates on the entire process from start to finish. Will be shopping with them again
Dear Carol,
Thank you for the ringing endorsement. We’re delighted that you loved your shopping experience on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I purchased two pairs from glasses USA and one of the frames broke within two days (the corner chipped off completely) so I submitted for a return request and it took four weeks for me to receive a new pair after sending the old pair back and I received no communication! Once I did receive the new pair, the nose piece broke off after a week! So disappointed... definitely won't be repurchasing from Glasses USA. The only reason I gave a 2 rating is because the other pair of frames I received I do like (I did BOGO sale)
Dear Victoria,
We're sorry to hear that you experienced problems with your glasses and that the exchange timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I'm sure they're fine when it works but I had a terrible return experience and just had to give up and dispute the charge because the people on the phone were so unhelpful. I never made an account since I thought it was a one time thing and there's extremely limited and unhelpful communication through email and the phone.
Dear Gabriella,
We are sorry to hear that you encountered difficulties while placing your order. We would like to review your concern, however, you have not included the order number with this post. Please send us an email at returns@glassesusa.com with your order number and we will look into the matter and update you promptly.
Yours truly,
GlassesUSA
My first experience was good not great. My first order the glasses were all misshapen would not fit on anyone's head. The return was simple but took forever especially when you need glasses to see. All I wanted was a store credit to buy a premium brand (always go for premium that's another story). I finally emailed to find out the hold up. Got credited the next day. Just a bit of hassle to wait on return credit on glasses I need. The glasses are great no problems with my raybans. I know a little better so maybe goes smoother next order. Would recommend the prices are great.
Dear Jason,
We are sorry to hear that you experienced difficulties with your original order but we are happy that you love your new glasses.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
The quality of the frames were nowhere near what I was expecting for the price. They felt very cheap. My prescription was also wrong in both pairs of glasses I ordered. I immediately returned my order.
Dear Lucy,
We're sorry to hear that your glasses did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and that is why we offer a 14 day no questions asked return policy.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I bought two-year insurance for my glasses. After one year, the handle was broken and I asked to use my insurance it took a few weeks to send another one. I have the same problem with the new one but just after a couple of months. I am disappointed about it. It was not my fault. The quality is low!
Dear Mohammad,
We are sorry to hear that you encountered problems with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Please send a picture of your glasses to returns@glassesusa.com. We will contact you once we have received it.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrea,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA