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I normally never write reviews about companies, but I was so disgusted by this company that I had to sign up and write a review to warn others. I don't know how this website/company is being recommended by reliable websites. They sent me the correct frame, but the wrong size. Having them send you the return label ("free returns") was hell, but once I contacted my credit card company and told them that I would launch a dispute against them, return label was then sent in no time. Funny, isn't it? Yes, that's how they are.
Now, I'm waiting for the FULL refund. I have EVERYTHING documented, and the last time I contacted my credit card, they recommended me to wait a few more days before launching the dispute and recovering my payment. Can't wait! NEVER order from them!
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This is my first time ordering glasses online. I much prefer a store where I can try on, but this...
Dear Al,
We are sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Meanwhile, your refund has been issued and our Billing Dept. has sent you the refund confirmation.
Yours truly,
GlassesUSA