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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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Texas
1 review
0 helpful votes
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Keira's glasses
July 4, 2019

It was very good. I love my glasses. I wear them all the time. I am very happy with my experience. My experience was very good.

Date of experience: July 1, 2019
Germany
1 review
0 helpful votes
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Addf
July 1, 2019

Took a bit more time than it was supposed to, but overall it was good. Fit great, the price was affordable

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Yeldos,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New Jersey
1 review
0 helpful votes
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I'm Telling Everyone
July 1, 2019

Great site, great frames, great price!
Now if you could just offer transition lens prescription as part of your basic price I'd shop this site several times over! 65%

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sharon,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Glasses
July 4, 2019

Glassed were nice I liked the color and style. The price was right. The order took a lot longer than expected

Date of experience: July 1, 2019
Texas
1 review
0 helpful votes
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East, fast shipping and the glasses are well made. I would definitely recommend buying the anti glare protection as I bought 2 pairs without and they gave me headaches. Otherwise great product.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Alexandra,

We're glad to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Massachusetts
1 review
0 helpful votes
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Returns
July 1, 2019

I ordered glasses and the were wrong, couldn't see through them. Made a call and with no problem i sent them back and got the right glasses. Very Happy. Thank you

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Mark,

We're happy that you appreciated our easy and quick returns process.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Ohio
1 review
0 helpful votes
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Like the glasses
July 1, 2019

Found exactly the style of glasses I was looking for. Quality is simply okay.
Glad I didn't pay big bucks for these frames because they are kind of wimpy.
(They are frameless glasses. Arms are very thin)
But I guess you get what you pay for

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Cory,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Australia
1 review
0 helpful votes
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Review
July 1, 2019

Great product, splendid deigns, supebr eye vision, or my god I am running out of words here; I will need to borrow from some politicians speech or whitehouse spokeswoman

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Purushottama,

We're thrilled to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Michigan
1 review
0 helpful votes
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Glasses I received were nice and order was processed quick. After about two weeks of wearing glasses one side was not opening anymore and case fell apart, so quality is not the best. I ordered cheaper version of glasses so I guess I got what I paid for.
I don't like to write negative reviews but in this case I hope company will make some improvements to glasses cases they sell.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Oksana,

We're sorry to hear that you experienced problems with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.

If you require any further assistance, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

New Zealand
1 review
0 helpful votes
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Glasses experience
July 1, 2019

It was great, I ordered it and the tracking is fantastic. It helps a lot on info on the size and love the design of the glasses I ordered.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Joshus,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New Zealand
1 review
0 helpful votes
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Feedback
July 1, 2019

Delivery was very slow but the response was excellent regarding where my glasses were! Very happy with my purchase

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Errol,

We're glad that you love your new glasses but we are sorry to hear that your order arrived later than you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

Thank you for choosing GlassesUSA.com and for taking the time to post a review.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Delivery
July 1, 2019

I paid for faster shipping and I had to wait two weeks to get the glasses. But overall the glasses came out good, just wish you guys would take it serious when people pay extra money to get their order faster.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Kimberly,

We're delighted that you love your new glasses but we are sorry to hear that your order arrived later than you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

Thank you for choosing GlassesUSA.com and for taking the time to post a review.

Yours truly,
GlassesUSA

Michigan
1 review
0 helpful votes
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Loved the trial glasses
July 1, 2019

I really liked that i could try the glasses on for free for 14 days with my prescripton in it as sometimes when you upload a pic you don't really see how they are truly going to look. Thanks

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Yaf,

We're happy to hear that you enjoyed our Home Try-On feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

North Carolina
1 review
0 helpful votes
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Worst pair of glasses ever
July 1, 2019

So after 4 weeks of placing my order, I noticed no progress. Called to be told that they did not receive my prescription yet ( even though I was uploaded the same day I ordered). I received them 3 weeks later, and guess what, every time I try to clean the lenses one of them fall of. So the quality check was just bull$#*!. I did not want to return them since I did not want to deal with them anymore. Never again will I use glassesUSA which should be named Glasseschina BTW.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Abdel,

We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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I used their coupon code and saved a lot of money on frames!

I like all their styles!

Make sure you have a printout of your eye prescription from your optometrist before making a purchase!

Also, Lens package do matter! Some work with -1.75 to 1.75 while others are meant for -6.0 to +6.0 or -8.0 to +8.0.

Date of experience: July 1, 2019
New Mexico
1 review
0 helpful votes
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Love the styles. Rx was perfect. Delivery could be faster. Took over two weeks to get my glasses after ordering them. But the savings was well worth the wait.

Date of experience: July 1, 2019
Florida
1 review
0 helpful votes
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Fabulous price, fabulous deal
July 1, 2019

Loved my new glasses, they are perfect, better size and style then before, I like the multi colored glasses as they arent as dull looking as my old ones.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Jo,

We're delighted that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Anguilla
1 review
0 helpful votes
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Superb Pries
July 1, 2019

Great customer service and even Better PRICES! My next pair of glasses will be coming from glassesusa.com!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear A. C.,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Kentucky
1 review
0 helpful votes
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I am so frustrated by this company! I have waited more than their 30 days for an order cancelled in May and still NO REFUND! All of my inquiries have been met with a canned response to get you to wait longer! When I asked to speak to a manager, I was told the only method of communication with billing was by email. I call BS! Just another way to put you off so they can keep your money! I have all the documentation and if this is not resolved in 2 business days, I'll be filing a dispute as I am so fed up with this run around.

NEVER AGAIN will I purchase anything from GLASSES USA!

All I want is my refund that i am due!

I am writing this review so other people will be forewarned about their practices. The voice of multi media is far-reaching as they should know!

Date of experience: June 29, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Billie,

We're sorry to hear that you encountered difficulties with your cancellation order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Your refund request has been forwarded to our Billing Dept. and will be issued promptly.

Thank you for your patience.

Yours truly,
GlassesUSA

Canada
1 review
0 helpful votes
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Worst
June 30, 2019

They refused to refund me for over to years. Customer service is ignorant/will not help/ actively works against the customer sowing misinformation. Returns department does not exist.

Date of experience: June 28, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Mitchel,

We are sorry to hear that you experienced difficulties with your cancellation order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. It appears that your issue has been resolved and a full refund is being issued.

Yours truly,
GlassesUSA

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States