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GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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It was very good. I love my glasses. I wear them all the time. I am very happy with my experience. My experience was very good.
Great site, great frames, great price!
Now if you could just offer transition lens prescription as part of your basic price I'd shop this site several times over! 65%
Dear Sharon,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
East, fast shipping and the glasses are well made. I would definitely recommend buying the anti glare protection as I bought 2 pairs without and they gave me headaches. Otherwise great product.
Dear Alexandra,
We're glad to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered glasses and the were wrong, couldn't see through them. Made a call and with no problem i sent them back and got the right glasses. Very Happy. Thank you
Dear Mark,
We're happy that you appreciated our easy and quick returns process.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Found exactly the style of glasses I was looking for. Quality is simply okay.
Glad I didn't pay big bucks for these frames because they are kind of wimpy.
(They are frameless glasses. Arms are very thin)
But I guess you get what you pay for
Dear Cory,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great product, splendid deigns, supebr eye vision, or my god I am running out of words here; I will need to borrow from some politicians speech or whitehouse spokeswoman
Dear Purushottama,
We're thrilled to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses I received were nice and order was processed quick. After about two weeks of wearing glasses one side was not opening anymore and case fell apart, so quality is not the best. I ordered cheaper version of glasses so I guess I got what I paid for.
I don't like to write negative reviews but in this case I hope company will make some improvements to glasses cases they sell.
Dear Oksana,
We're sorry to hear that you experienced problems with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
If you require any further assistance, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
It was great, I ordered it and the tracking is fantastic. It helps a lot on info on the size and love the design of the glasses I ordered.
Dear Joshus,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Delivery was very slow but the response was excellent regarding where my glasses were! Very happy with my purchase
Dear Errol,
We're glad that you love your new glasses but we are sorry to hear that your order arrived later than you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Yours truly,
GlassesUSA
I paid for faster shipping and I had to wait two weeks to get the glasses. But overall the glasses came out good, just wish you guys would take it serious when people pay extra money to get their order faster.
Dear Kimberly,
We're delighted that you love your new glasses but we are sorry to hear that your order arrived later than you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Yours truly,
GlassesUSA
I really liked that i could try the glasses on for free for 14 days with my prescripton in it as sometimes when you upload a pic you don't really see how they are truly going to look. Thanks
Dear Yaf,
We're happy to hear that you enjoyed our Home Try-On feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
So after 4 weeks of placing my order, I noticed no progress. Called to be told that they did not receive my prescription yet ( even though I was uploaded the same day I ordered). I received them 3 weeks later, and guess what, every time I try to clean the lenses one of them fall of. So the quality check was just bull$#*!. I did not want to return them since I did not want to deal with them anymore. Never again will I use glassesUSA which should be named Glasseschina BTW.
Dear Abdel,
We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I used their coupon code and saved a lot of money on frames!
I like all their styles!
Make sure you have a printout of your eye prescription from your optometrist before making a purchase!
Also, Lens package do matter! Some work with -1.75 to 1.75 while others are meant for -6.0 to +6.0 or -8.0 to +8.0.
Love the styles. Rx was perfect. Delivery could be faster. Took over two weeks to get my glasses after ordering them. But the savings was well worth the wait.
Loved my new glasses, they are perfect, better size and style then before, I like the multi colored glasses as they arent as dull looking as my old ones.
Dear Jo,
We're delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great customer service and even Better PRICES! My next pair of glasses will be coming from glassesusa.com!
Dear A. C.,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I am so frustrated by this company! I have waited more than their 30 days for an order cancelled in May and still NO REFUND! All of my inquiries have been met with a canned response to get you to wait longer! When I asked to speak to a manager, I was told the only method of communication with billing was by email. I call BS! Just another way to put you off so they can keep your money! I have all the documentation and if this is not resolved in 2 business days, I'll be filing a dispute as I am so fed up with this run around.
NEVER AGAIN will I purchase anything from GLASSES USA!
All I want is my refund that i am due!
I am writing this review so other people will be forewarned about their practices. The voice of multi media is far-reaching as they should know!
Dear Billie,
We're sorry to hear that you encountered difficulties with your cancellation order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Your refund request has been forwarded to our Billing Dept. and will be issued promptly.
Thank you for your patience.
Yours truly,
GlassesUSA
They refused to refund me for over to years. Customer service is ignorant/will not help/ actively works against the customer sowing misinformation. Returns department does not exist.
Dear Mitchel,
We are sorry to hear that you experienced difficulties with your cancellation order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. It appears that your issue has been resolved and a full refund is being issued.
Yours truly,
GlassesUSA
Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.
Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.
Answer: Because they're dishonest. They stole $193 from me in store credit
Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.
Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.
Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!
Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.
Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.
Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
Dear Yeldos,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA