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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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New York
1 review
0 helpful votes
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New buyer
July 2, 2019

I decided to try out a site to get a new pair of glasses. I was a little hesitant, but for the money you can save, I had to give it a try. GlassesUSA did NOT disappoint. The glasses were a fraction of the price compared to when you go into a store/optometrist, they came very quickly, and they were just great.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Stephen,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

New Jersey
1 review
0 helpful votes
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Good
July 4, 2019

The suspension bars are to large and can not be adjusted, so in if I incline may head forward the glasses slip. I require to adjust them frequently.

Date of experience: July 1, 2019
Uruguay
1 review
0 helpful votes
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It's good
July 2, 2019

Good, the glasses are beautifull.
The prices are very good. The service is good, too.
------------------------------------------------------------
------------------------------------------------------------- :)

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Carmen,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

South Carolina
1 review
0 helpful votes
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Love my glasses!
July 2, 2019

The glasses I ordered looked great and vastly improved my distance vision. Customer service worked with me on a prescription issue (my fault) and resolved it quickly. This is my second pair of glasses from GlassesUSA and I highly recommend the company.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Toni,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Best experience ever
July 2, 2019

Will probably order six more pairs, SO GOOD! I used the online eye test and the glasses came in about a week and the prescription is spot on!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Melissa,

We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Canada
1 review
0 helpful votes
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Glasses USA
July 2, 2019

Very good service of a good product. I was amazed of the accuracy in the ordering, delivery and also their insurance with I used because I broke the glasses. The reordering went as well as the initial order. Thank you very much GlassesUSA.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Peter,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found our returns process both quick and easy.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Great value!
July 2, 2019

Bought a pair from Glasses USA because my $300 pair was hurting the bridge of my nose. Wear my Glasses USA pair everyday while the expensive one sit. Will order again!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Bill,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Arkansas
1 review
0 helpful votes
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Great site for eyeglasses
July 2, 2019

It was very easy & I able to navigate to find preferred glasses that reflected my taste & personality.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Melissa,

Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Texas
1 review
0 helpful votes
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This is my second time ordering the same exact rx and they still don't seem right. One eye is blurrier than the other this time. I give up!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Kim,

We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Please send us a copy of your prescription to ensure that your glasses are produced correctly.

If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

Missouri
1 review
0 helpful votes
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Better all the time
July 2, 2019

The process of purchasing/receiving glasses through Glasses USA has consistently improved over time, now both a great value and positive experience.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Diane,

We're glad to hear that you enjoyed your shopping experience on our site.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Maryland
1 review
0 helpful votes
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Nice Glasses
July 2, 2019

A typical shopping experience where you surf the web to see if there are reasonable glasses that are stylish, cute, affordable, and such. Some of the glasses are a bit small but durable.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Dwaine,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Colorado
1 review
0 helpful votes
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Great experience
July 2, 2019

All went according to plan, good product and price, shipping went without issues as well...

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Alexa,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Georgia
1 review
0 helpful votes
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Never again
July 2, 2019

Glasses are flimsy and just not quality. I will never buy from them again... you get what you pay for I guess.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Jill,

We are sorry to hear that the glasses you received did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

Virginia
1 review
0 helpful votes
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Overall the quality of the two pairs of glasses for t price paid was phenomenal and unmatched! My only minor issue was the lack of proper updating on the arrival of them.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Amira,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Connecticut
1 review
0 helpful votes
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Glasses
July 1, 2019

Glasses were great, very good price. I think the products are of good quality.
Will order from them again.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sheila,

Thank you for your enthusiastic review. We're thrilled to hear how much you love your new glasses.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Illinois
1 review
0 helpful votes
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Love Them But...
July 1, 2019

When I broke my glasses, I loved that there was a coverage plan and that I didn't have to pay $90 all over again for new glasses. I paid $15 for new ones but got $15 quality glasses from them and I wasn't expecting that considering they strength/quality test the glasses before they send them to you. I dropped my glasses ONCE and they broke more than they ever had with the initial pair. I tried to see if they could send me a better, stronger pair but they said the coverage only allows for one replacement. I understand that but it would've been nice for them to give me a better pair for a little bit more than $15. The glasses I've ordered from them are incredible and would definitely order again but I need the quality they show on TV EVERY TIME, not the Target brand ones I received. Plus, the waiting time was FOREVER. But I still do love them.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Ryan,

We’re delighted that you appreciated our 365-day Manufacturer's Warranty but we are sorry to hear that the replacement frames you ordered did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Arkansas
3 reviews
1 helpful vote
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Pleasant surprise
July 1, 2019

This order was my second because I was so pleased with the first. Frames and lenses top quality! I would recommend GlassesUSA to friends and family.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Gayle,

Thank you for the ringing endorsement. We’re delighted that you love your new glasses and appreciate your review very much.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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It was very difficult to tell that my order had actually been submitted because it did not show up under my account. I also did not receive a confirmation email. I had to call the company to have a receipt sent. The glasses did not fit well when they arrived. They need an agreement with local eyeglass companies to help you with fitting as needed.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Beverly,

We are sorry to hear that you encountered difficulties with your order confirmation. It appears that the email you used when placing your order is different from the email you used to contact us. As far as frame adjustments are concerned, we do provide information which can be found at the following link: https :// www.glassesusa. Com/how-to? Howto=How%20To%20Adjust%20Your%20Frames

If you require any further assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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Good product, slow delivery
July 4, 2019

Slow delivery and difficult to talk to customer service or get a response via email. But after a month I got my glasses and they were what I ordered

Date of experience: July 1, 2019
Ohio
1 review
0 helpful votes
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Quick and easy
July 1, 2019

With my eye exam results, I was able to enter my prescription, select the frames and order. It was that easy!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Keith,

Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States