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GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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I decided to try out a site to get a new pair of glasses. I was a little hesitant, but for the money you can save, I had to give it a try. GlassesUSA did NOT disappoint. The glasses were a fraction of the price compared to when you go into a store/optometrist, they came very quickly, and they were just great.
The suspension bars are to large and can not be adjusted, so in if I incline may head forward the glasses slip. I require to adjust them frequently.
Good, the glasses are beautifull.
The prices are very good. The service is good, too.
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Dear Carmen,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The glasses I ordered looked great and vastly improved my distance vision. Customer service worked with me on a prescription issue (my fault) and resolved it quickly. This is my second pair of glasses from GlassesUSA and I highly recommend the company.
Dear Toni,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Will probably order six more pairs, SO GOOD! I used the online eye test and the glasses came in about a week and the prescription is spot on!
Dear Melissa,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Very good service of a good product. I was amazed of the accuracy in the ordering, delivery and also their insurance with I used because I broke the glasses. The reordering went as well as the initial order. Thank you very much GlassesUSA.
Dear Peter,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found our returns process both quick and easy.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Bought a pair from Glasses USA because my $300 pair was hurting the bridge of my nose. Wear my Glasses USA pair everyday while the expensive one sit. Will order again!
Dear Bill,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was very easy & I able to navigate to find preferred glasses that reflected my taste & personality.
Dear Melissa,
Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is my second time ordering the same exact rx and they still don't seem right. One eye is blurrier than the other this time. I give up!
Dear Kim,
We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Please send us a copy of your prescription to ensure that your glasses are produced correctly.
If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
The process of purchasing/receiving glasses through Glasses USA has consistently improved over time, now both a great value and positive experience.
Dear Diane,
We're glad to hear that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
A typical shopping experience where you surf the web to see if there are reasonable glasses that are stylish, cute, affordable, and such. Some of the glasses are a bit small but durable.
Dear Dwaine,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
All went according to plan, good product and price, shipping went without issues as well...
Dear Alexa,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses are flimsy and just not quality. I will never buy from them again... you get what you pay for I guess.
Dear Jill,
We are sorry to hear that the glasses you received did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Overall the quality of the two pairs of glasses for t price paid was phenomenal and unmatched! My only minor issue was the lack of proper updating on the arrival of them.
Dear Amira,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses were great, very good price. I think the products are of good quality.
Will order from them again.
Dear Sheila,
Thank you for your enthusiastic review. We're thrilled to hear how much you love your new glasses.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
When I broke my glasses, I loved that there was a coverage plan and that I didn't have to pay $90 all over again for new glasses. I paid $15 for new ones but got $15 quality glasses from them and I wasn't expecting that considering they strength/quality test the glasses before they send them to you. I dropped my glasses ONCE and they broke more than they ever had with the initial pair. I tried to see if they could send me a better, stronger pair but they said the coverage only allows for one replacement. I understand that but it would've been nice for them to give me a better pair for a little bit more than $15. The glasses I've ordered from them are incredible and would definitely order again but I need the quality they show on TV EVERY TIME, not the Target brand ones I received. Plus, the waiting time was FOREVER. But I still do love them.
Dear Ryan,
We’re delighted that you appreciated our 365-day Manufacturer's Warranty but we are sorry to hear that the replacement frames you ordered did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
This order was my second because I was so pleased with the first. Frames and lenses top quality! I would recommend GlassesUSA to friends and family.
Dear Gayle,
Thank you for the ringing endorsement. We’re delighted that you love your new glasses and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
It was very difficult to tell that my order had actually been submitted because it did not show up under my account. I also did not receive a confirmation email. I had to call the company to have a receipt sent. The glasses did not fit well when they arrived. They need an agreement with local eyeglass companies to help you with fitting as needed.
Dear Beverly,
We are sorry to hear that you encountered difficulties with your order confirmation. It appears that the email you used when placing your order is different from the email you used to contact us. As far as frame adjustments are concerned, we do provide information which can be found at the following link: https :// www.glassesusa. Com/how-to? Howto=How%20To%20Adjust%20Your%20Frames
If you require any further assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Slow delivery and difficult to talk to customer service or get a response via email. But after a month I got my glasses and they were what I ordered
With my eye exam results, I was able to enter my prescription, select the frames and order. It was that easy!
Dear Keith,
Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.
Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.
Answer: Because they're dishonest. They stole $193 from me in store credit
Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.
Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.
Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!
Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.
Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.
Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
Dear Stephen,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA