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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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California
1 review
0 helpful votes
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Thank you
July 2, 2019

The glasses are great. I just wish your representatives were better and letting me know when my returns have arived. I think they lost my order for almost a month and I had to call three times before I was told that my return was being processed.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Kat,

We're happy that you love your new glasses but sorry to hear that you did not receive a returns update in a timely fashion. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Minnesota
1 review
0 helpful votes
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Golfflow
July 2, 2019

I enjoyed looking thru the options and by doing non-prescription lens I can find the style I want for when I eventually need prescritions!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Roberta,

We're happy to hear how much you enjoyed our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Illinois
1 review
0 helpful votes
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Amazing lens
July 2, 2019

The glasses overall are great value for the money, and the lens are great and seem very high quality, however the frame did not fully meet my expectations dueto the fact that 3 months into wearing them (normal wear, no extreme conditions or abuse to the product of any sort) the thin part covering the top of the left lens broke at the end where a screw secures it onto the metal frame underneath, not sure if it has anything to do with some sort of over tightening of the screw during assembly or just bad quality of the plastic itself not being able to hold up to normal wear.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Luis,

We are sorry to hear that you are experiencing problems with the glasses you purchase a few months ago. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.

Please send a picture of your glasses to returns@glassesusa.com. We will contact you once we have received it.

If you require any further assistance, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

Washington
1 review
0 helpful votes
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I was satisfied with the service, price, it was a great experiences, just I wish the quality of lenses were better

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Nargiz,

We're happy that you are enjoyed your shopping experience and our service but sorry to hear that the lenses did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.

Thank you for taking the time to post.

Yours truly,
GlassesUSA

Georgia
1 review
0 helpful votes
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Glasses
July 2, 2019

Overall the glasses are fine. But they never seem to look quite how they do in the photos. The first pair I bought were much darker than I expected. They are almost black instead of blue. The second pair seemed like a second by the way the tortoise shell looked.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Susan,

We're happy that you are enjoying your new glasses but sorry to hear that the color did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.

Thank you for taking the time to post.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Glasses
July 2, 2019

You were great to work with, but when we got our glasses you had a buy one get free sale and we only got the one pair. I'm not sure what I did wrong

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Devistian,

The buy 1 get 1 free promotional discount is the BOGO coupon. Place an order for two pairs of glasses and get the lesser priced pair for free by applying the BOGO coupon code.

Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.

Thank you for taking the time to post a review and enjoy your new glasses.

Yours truly,
GlassesUSA

Colorado
1 review
0 helpful votes
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Great pricing
July 2, 2019

The price of the prescription glasses along with the viewing options online helped a lot while purchasing frames.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Amanda,

We're happy to hear how much you enjoyed your shopping experience on our site.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

California
2 reviews
0 helpful votes
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Fast and good glasses
July 2, 2019

My son's glasses were broken, and we were getting nowhere with his Optometrist, as the frame he had we're discontinued. They'd only lasted 6 months before breaking! We needed some new glasses FAST. GlassesUSA had a nice range of kids frames, we got his prescription made up with UV protection, and had it all delivered in time for our vacation. Will definitely consider buying again!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear S. H.,

We're happy to hear how much you enjoyed your shopping experience on our site and glad that you loved our great selection of affordable kids eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Illinois
1 review
0 helpful votes
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Ok - I wish I could have bought without lenses. Perhaps I could have. I purchased clear lenses. I wanted just the frames.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Janice,

Our frames can be ordered with or without prescription lenses. Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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I've ordered numerous glasses from GlassesUSA and saved hundreds of dollars, they've never disappointed me. One pair broke within a few months I sent a quick email and after going through the claims process a new pair was quickly on its way.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Robert,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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My only complaint was that they took a long time to receive, Otherwise everything is was fine. There are so many choices. It took me a long time to choose a frame.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Susan,

We're happy to hear how much you enjoyed your shopping experience on our site and glad that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Texas
1 review
0 helpful votes
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Satisfying as usual
July 2, 2019

I bought my last several pairs from glassesusa and I've never had a bad experience. The sales are great and the time between ordering and receiving is always quick.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Allison,

Thank you for the ringing endorsement. We’re delighted that you love your new glasses and appreciate your review very much.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Great glasses
July 2, 2019

Super easy From the beginning of the ordering process to taking them and ordering and receiving them it was all good it did take a little bit like 10 days but it's all good

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Cecilia,

We're delighted to hear how much you enjoyed your shopping experience on our site and glad that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New Hampshire
1 review
0 helpful votes
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Great product Great price
July 2, 2019

Very happy with quality of glasses. Great price. Quality lenses. Fast service. Overall satisfaction high

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Michael,

We're glad that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Germany
1 review
0 helpful votes
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Glasses
July 2, 2019

It was a great price for a great new pair of glasses. You can't find anywhere else. Only thing was one side of the frame was a little lose and I had to go fix it at the store in the city. I would still definitely reccomend this to friends who are getting their glasses.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Ellen,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New Jersey
1 review
0 helpful votes
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Great
July 4, 2019

It was nice that there was a try on option so I could find glasses that not only fit my aesthetic but also my face shape

Date of experience: July 1, 2019
Colorado
1 review
0 helpful votes
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Not quite right
July 2, 2019

The frames seem to be of good quality. The prescription seems to be too strong in the left eye. It may be a case of not having the proper prescription and not how they were made.

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Zenny,

We are sorry to hear that you are experiencing difficulties with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

New Jersey
1 review
0 helpful votes
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Try on before you buy
July 2, 2019

Because of the option to "Try On" the glasses virtually, I was able to explore with different types of frames and styles.
I like shopping online bc there's no pressure to buy or time constraints. Glasses USA site is user friendly, lets me save styles, and gives great suggestions. I'm really pleased with my frames

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sandra,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Michigan
1 review
0 helpful votes
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Great Glasses, fast and easy!
July 2, 2019

I love these glasses. They are better than the pair I got from my eye doctor for $400. I will definitely order again!

Date of experience: July 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Erica,

We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you love your new glasses.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Germany
1 review
0 helpful votes
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Great option
July 4, 2019

My prescription is mild and this allowed me to get glasses without having to pay the crazy prices out there for glasses that i may only use once in a while.

Date of experience: July 1, 2019

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States