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iLookGlasses Reviews Summary
iLookGlasses has a rating of 4.7 stars from 1,063 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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The hardest part of the process was choosing the frames. So many to choose from!
Very satisfied. Glasses were a perfect fit, very comfortable. Quick delivery, great price. Will clearly make future purchases.
Excellent eyeglasses with clear lenses and durable frames. Comfortable fit and good value for the price. I would recommend them.
This is my first experience buying prescription glasses for myself online. Im quite pleased with the whole experience. The glasses are great. I can see properly and they fit surprisingly well. Customer service was a nice surprise. They contacted me regarding a question about my prescription and followed up until we were both satisfied that they had what they required to produce my glasses.
Product, service, price, shipping: I rate this a 5/5 online buying experience.
Previous frames broke. Ordered new glasses and replacement frames. Glasses arrived. Frames came a couple weeks later. New glasses have different style arms that I'm not really happy with. They are not sprung like my first pair. Pros: great price, lenses are good. Frames a bit light and fragile for a carpenter.
The side -to-side size is not quite accurate, however, useable.
The service I received was great and I appreciate the fact that it is a Canadian company!
I order 2 pair of glasses; one for computer and one with Progressive lens. It is the first time I had used computer glasses and they are amazing; also, the progressive lens work great for driving and for any distance vision. The one small issue I had was that neither pair worked well for reading ((which is probably my fault). I changed the lens in one of my old pairs of glasses to reading lens. Now I have glasses for every occasion.
Thank you iLookGlasses!
Le lendemain de ma commande, on m'informe qu'un des deux modèles que j'avais choisis n'était plus disponible et que je devais en choisir un autre. Ce que je fais donc. Pourquoi avoir initialement pris ma commande dans ce cas? Après cette première étape, trois semaines d'attente avant d'avoir des nouvelles… Suis-je déçu? Oui…
Within 2 hours I got a call asking if I was sure about the frame size I choose for one of my choices.
These new glasses are much better than I expected. I priced glasses in my town and the cost was nearly 800$ per pair. I received a great discounto with iLook. The progression in the lenses is perfect. I recommended the firm to two other people.
Just great glasses for not much money. I had to reselect my second pair of frames, as they were out of stock or discontinued. But, communication was smooth.
Great buying experience, however, warranty replacement of previously bought pair took some time.
For a customer in Ontario to have such a great team on the West coast look after me so well. Especially when I had questions and to rely on their guidance.
The eyeglasses arrived in time before I left on my trip.
Will be back for sure. Continued success.
Martin m, Mississauga.Ontario.
Got my glasses for lot cheaper than anywhere else. Can't complain! Good glasses that work and fit well! Overall very happy!
Don't be afraid to order from ilook glasses. Great place to shop and very prompt service.
Love my new glasses, very affordable and great quality too
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment you experienced.
In rare cases, when inventory is very limited, multiple customers may place an order for the same frame at the same time, which can result in an item becoming unavailable after checkout. When this happens, we reach out as quickly as possible to ask the customer to select an alternative so we can continue processing the order.
We apologize for the delay in communication afterward, as this is not the experience we want for our customers. Your feedback is important to us and helps us improve both our inventory management and communication.
If you’re open to it, we’d appreciate the opportunity to look into this further—please feel free to send us an email at ilook@ilookglasses.ca so we can assist you further.