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iLookGlasses has a rating of 4.3 stars from 773 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 10th among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 11 hours
1,456 reviews
The glasses I received are well made and functional at a very good price. The only disappointment is that the frame colour was not what I expected. I expected a light gray frame colouring as it appeared to me on my monitor. Instead, the frames are a significantly dark - towards charcoal gray. It would help to have a "blow-up" view of the frame so that the true darkness of colour is apparent.
Date of experience: November 15, 2024
Love ordering my glasses from iLookGlasses, this is my fourth pair, I save so much especially because I now need progressive lenses. The styles are up to date, shipping is quick, quality is great and using my own picture works on predicting how the glasses will look. Absolutely worth buying.
Date of experience: November 12, 2024
The ordering process was easy, lots of updated styles to choose from and I loved "trying them on". The real glasses looked as good as I thought they would. Best part, they as so much less expensive than at a brick & mortar store. I've bought about 4 times, my kids love them too.
Date of experience: August 22, 2024
Loved the selection, especially loved the price. Why buy anywhere else when you can get the same product for half the price. Very happy, I'll always buy from Ilook Glasses.
Date of experience: February 6, 2023
I used to shop locally for glasses until a friend recommended this site to me. I got the exact same pair of glasses that I would have gotten locally for 1/4th of the price. It came in the mail very fast. I also typed in the prescription wrong on one of my pairs and they emailed me right away and fixed it. Only good experience with Ilookglasses!
Date of experience: October 31, 2024
This has been my 3rd time ordering from ilookglasses. They have the best prices and very good quality products. I recommend Ilookglasses to everyone I meet.
Date of experience: November 12, 2024
My only hesitation with a 5 star review is that I found the readers that I ordered aren't strong enough. And I don't know whether it was my new prescr. Or the glasses themselves.
Date of experience: November 15, 2024
Easy and so much cheaper to order in Canada. Got two pairs for the price that I would cost me double in store and they arrived within a week!
Date of experience: November 4, 2024
Excellent quality. Excellent selection. Excellent price. Excellent service. This was the second time I purchased from iLook Glasses.
Date of experience: November 12, 2024
Definitely know your exact prescription, size requirements for face etc. My glasses are slipping off my face quite a bit but I think my optician may have been off a little.
Date of experience: October 14, 2024
Good, once you start. I would have appreciated an overview of process, as initially was not sure how you made sure glasses fit.
Was disappointed that you could not more easily filter your search to only see frames that are close to fit. Especially you had my prior order. You did catch an error with pupil measurment, but software should have prevented error, or flagged the difference to prior order sooner.
Date of experience: October 10, 2024
The glasses I bought last time around have lasted 10 years and I was happy to be able to purchase another set, - one with a blue light filter and one that goes dark in the sun. The price and convenience are hard to beat!
Date of experience: October 10, 2024
I always sent the doctors prescription by email and the staff at iLookGlasses will let me know if I made any mistakes or if the frame is too small or any other issues before hand. My experience with them in last few year is satisfactory. I recommend iLookGlasses.
Date of experience: October 10, 2024
Upon arrival, one of my pair of glasses had a smudge mark that work come off.
Date of experience: November 13, 2024
Very affordable, amazing customer service, always ready to help. Highly highly recommended
Date of experience: November 16, 2024
Very supportive, reliable, and authentic
My kids have been wearing their glasses from last 5 years.
Highly recommend
Date of experience: May 14, 2024
Always perfect: style, product quality, shipping and handling customer support.
Date of experience: November 13, 2023
Date of experience: July 12, 2023
Date of experience: March 7, 2023
I didn't have enough information for them and they asked me to upload a copy of my paperwork to them and once I did they were able to make my glasses. It took approximately 2 weeks to receive them and everything was perfect
* iLookGlasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2024
I have been a customer of iLook Glasses for a number of years now, and have always been satisfied with their product, value for money, and exceptional customer service. I would not hesitate to recommend them.
Date of experience: October 10, 2024
Great selection of frames, fast and well packaged for delivery
Date of experience: November 12, 2024
User friendly.
Easy to order.
I am pleasantly happy with all 3 sets of my new glasses.
Date of experience: November 12, 2024
Very professional. Very prompt service. Have bought glasses here a few years ago and reordered the same pairs again. Good quality.
Thank you for your service.
Date of experience: October 11, 2024
I was nervous at first. I am happy I submitted my order. Very on point and accurate. Glasses was packages well. Customer service replied to my email in a timely manner. Will shop with them again. I also found there glasses to be better than I expected.
Date of experience: September 23, 2024
I was very leary of ordering my vision prescription on-line but when I received my glasses I was totally pleased with them. They are comfortable and fit perfectly. I would have no problem recommending iLookGlasses to anyone that has had a recent prescription. They also save my approx. 45-50% for 2 pairs. Thank-you iLookGlasses!
Date of experience: September 22, 2024
I ordered two pair. Both progressives and one pair that turns to sunglasses. Other than being a bit heavier than my last glasses, the fit is good and I am pleased with my purchase.
Date of experience: October 10, 2024
I like the selection of glasses, all the information was easily available for me to determine the right fit. It was easy to enter my prescription, and there was a decent sale for the glasses I decided on. The glasses arrived very quickly, only a few day, and was in very good condition.
Date of experience: September 24, 2024
All contact was good and was kept in touch with everything that was happening, my glasses arrived and time and good quality product. Liked that i was purchasing from a Canadian company and the whole experience and the price was good in Canadian dollars.
Date of experience: September 1, 2024
I ordered two different frame but it looks like the similar frame. Worst is sun glass, i can hardly open the frame and close it, cheap material. Customer experience is good as I was able to get answers to my questions via email and someone also reached out to make sure about my prescription as compared to last one they had.
Date of experience: August 24, 2024
Thank you for your comments. Your words are important to us as we continue to develop & improve our products/services.
Regarding your sunglasses, those frames that you select for sunglasses are certainly sturdy. But if you want you may exchange them with different frames. We will send you an email so that we can talk more about it.
Thank you for reaching out! We are certainly more than happy to assist with your order.
We will send you a private message and give you a phone call so that we can talk more about your order and better assist you!