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iLookGlasses

Overview

iLookGlasses has a rating of 4.7 stars from 840 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.

service
73
value
6
shipping
6
returns
3
quality
761
This company responds to reviews on average within 12 days

Instant Feedback

1,456 reviews
How would you rate iLookGlasses?
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Canada
1 review
0 helpful votes
Follow Walter four-eyes forever K.
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Good, once you start. I would have appreciated an overview of process, as initially was not sure how you made sure glasses fit.
Was disappointed that you could not more easily filter your search to only see frames that are close to fit. Especially you had my prior order. You did catch an error with pupil measurment, but software should have prevented error, or flagged the difference to prior order sooner.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Great glasses at an amazing price
October 21, 2024

The glasses I bought last time around have lasted 10 years and I was happy to be able to purchase another set, - one with a blue light filter and one that goes dark in the sun. The price and convenience are hard to beat!

Date of experience: October 10, 2024
Canada
1 review
1 helpful vote
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Excellent customer service
October 21, 2024

I always sent the doctors prescription by email and the staff at iLookGlasses will let me know if I made any mistakes or if the frame is too small or any other issues before hand. My experience with them in last few year is satisfactory. I recommend iLookGlasses.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
Follow Juan Pablo P.
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Bon, beau, pas cher. Je le recommande, mais pour la première fois que je l'ai utilisé j'ai pris une paire de lunette pour essayer la qualité, ainsi que les mesures et donc apprendre ce sont quelles mesures que me font. Maintenant je ne m'en passerais pas car c'est un très bon service même quand il s'agit de changer des données ou retour, pour un très bon prix.

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
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Fantastic value and fast delivery.
January 26, 2025

I received 3 pairs of glasses for less than half the price of one pair at a local optometrist shop. Very satisfied with the product.

Date of experience: January 16, 2025
Canada
1 review
1 helpful vote
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Amazing
March 9, 2025

Loved all the glasses. Pricing service quality exceptional

Date of experience: February 12, 2025
Canada
1 review
0 helpful votes
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Highly recommend
October 21, 2024

I didn't have enough information for them and they asked me to upload a copy of my paperwork to them and once I did they were able to make my glasses. It took approximately 2 weeks to receive them and everything was perfect

iLookGlasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
Follow Laura G.
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Satisfaction Always
October 21, 2024

I have been a customer of iLook Glasses for a number of years now, and have always been satisfied with their product, value for money, and exceptional customer service. I would not hesitate to recommend them.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Very easy to do
January 28, 2025

Was able to order easily and when I had a question called number actually talked to a person promptly answered it.

Date of experience: January 18, 2025
Canada
1 review
0 helpful votes
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Really Great
January 26, 2025

I called to reorder the same glasses to the pair I loved and lost,so they looked up the previous order and I had them in a short period of time.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
Follow Marg P.
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Great service, my favourite place to buy glasses.
October 21, 2024

Very professional. Very prompt service. Have bought glasses here a few years ago and reordered the same pairs again. Good quality.
Thank you for your service.

Date of experience: October 11, 2024
Canada
1 review
1 helpful vote
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Accuracy
October 3, 2024

I was nervous at first. I am happy I submitted my order. Very on point and accurate. Glasses was packages well. Customer service replied to my email in a timely manner. Will shop with them again. I also found there glasses to be better than I expected.

Date of experience: September 23, 2024
Canada
1 review
0 helpful votes
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Excellent
October 2, 2024

I was very leary of ordering my vision prescription on-line but when I received my glasses I was totally pleased with them. They are comfortable and fit perfectly. I would have no problem recommending iLookGlasses to anyone that has had a recent prescription. They also save my approx. 45-50% for 2 pairs. Thank-you iLookGlasses!

Date of experience: September 22, 2024
California
1 review
1 helpful vote
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Helpful staff and support
October 24, 2024

Definitely know your exact prescription, size requirements for face etc. My glasses are slipping off my face quite a bit but I think my optician may have been off a little.

Date of experience: October 14, 2024
Canada
1 review
0 helpful votes
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Size
October 23, 2024

I bought 2 pairs of glasses, love them both. One pair I wear all the time. The other pair are too wide, they slide down my nose. How can I tighten them?

Date of experience: October 13, 2024
Zoey D. iLookGlasses Rep
6 months ago

Thank you for reaching out! We are certainly more than happy to assist with your order.
We will send you a private message and give you a phone call so that we can talk more about your order and better assist you!

Canada
1 review
0 helpful votes
Follow randy y.
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I like the selection of glasses, all the information was easily available for me to determine the right fit. It was easy to enter my prescription, and there was a decent sale for the glasses I decided on. The glasses arrived very quickly, only a few day, and was in very good condition.

Date of experience: September 24, 2024
Canada
1 review
0 helpful votes
Follow Gay C.
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I ordered two pair. Both progressives and one pair that turns to sunglasses. Other than being a bit heavier than my last glasses, the fit is good and I am pleased with my purchase.

Date of experience: October 10, 2024
Canada
1 review
2 helpful votes
Follow Brenda S.
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Good glasses, reasonable price.
September 12, 2024

I ordered two pairs of glasses which arrived within a reasonable amount of time. The technicians contacted me to verify my prescription to confirm it as it's rather strong. The glasses look nice and fit quite well

Date of experience: September 2, 2024
Canada
1 review
0 helpful votes
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Great service
January 27, 2025

Always good service.The quality of the blue pair were not as good as the black pair

Date of experience: January 17, 2025
Canada
2 reviews
0 helpful votes
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Affordable!
August 14, 2024

I'm pleased with the site as well as the communication with staff. My only complaint, although minor, is that the "auto tint" doesn't seem to get very dark while outside. Other than that….no complaints. 😎

Date of experience: August 4, 2024