iLookGlasses has a rating of 4.7 stars from 839 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.
I ordered glasses, from Iglasses. I waited for my glasses order, I received the glasses I ordered, promptly, I might add. Thank you Iglasses for filling my glasses order so quickly.
The site was easy, glasses came perfect, the offer to add a second pair at a cheaper rate was a bonus and shipping was ultra fast!
Product was great. Exactly as described. Have to be really careful entering the prescription. If you touch the scroll wheel while a box is highlight it changes values in the box.
I was taken care of beyond what I expected from a website! They made sure my prescription was absolutely correct getting me to re-contact my optometrist to make sure my prescription was correct because of poor handwriting.
If you're looking for form this is your place. If you want function go face to face with an optician.
The order took about 8 weeks to fill. It took many friendly chats to ascertain the order was lost. I sent my prescription with my order to make sure they had all the accurate measurements. The glasses are serviceable but not spot on. I would have returned them but was pretty much tired of the whole process.
Thank you for reaching out.
If you are not 100% satisfied with your purchase for any reason, you may certainly return your purchase. Return shipping is on us!(https://www.ilookglasses.ca/Satisfaction)
Please expect a phone call from our supervisor to talk to you regarding your order.
We will talk to you shortly.
Frame is too big for my face. And I don't know if the lens is accurate. Seems like my eyes went smaller when I put them on. I'd like to order a smaller frame.
Thank you for your feedback.
If you want, you may certainly exchange them, we are more than happy to assist!
We will send you an email so that we can talk more about it.
After much frustration with the website and some help with customer service i did manage to get some glasses ordered. Within 2 weeks they were scratched. They were not dropped or abused in any way during this time. I used only different cloths to clean them. Essentially i can only deduce that the scratch resistant coating is ineffective, poorly done, or non-existent. The lenses are always dirty, they seem to attract and hold dirt. The transition is a little high but i've managed to adjust, which means the frames don't sit in the best position. They will be my back ups once i purchase another set of glasses. Somewhere else.
Website not very customer friendly.
My partner and I ordered glasses and it has taken over 3 weeks to get the order and we still don't have them. They insist on using Canada Post which has failed twice to deliver the shipment despite the promise to make sure the orders were shipped and properly delivered. All you get from them is platitudes and nothing else changes. Would suggest that you do not use this company unless you have time to wait and enjoy frustration and broken promises
We apologize for the inconveniences. There is no other way for us to deliver orders but through Canada Post. They apologized for returning the parcels back to us by mistake. We can only reship and make sure that you get it right this time around. This case is absolutely not acceptable. We held Canada Post accountable for their error. We humbly take the responsibilities regarding this matter. We will continue to be in contact with you until we make sure that we get your parcel. We will talk to you by phone shortly.
This company does a great job!. My hardest is finding the right size since i dont know what im looking for. If you know your sizes and are confident in your choices i definitely recommend. The price is great. I use this company for my work pairs so if they get scratches its not a biggie. Very happy and i have bought several pairs over the years.
Thank you for your comments Matthew! We highly appreciate your kind words and it is always our pleasure to being of service going forward.
You may use the measurements of your current glasses as a gauge towards a better fitting pair.
The link below will help you find out the right size of the glasses that you are looking for.
https://www.ilookglasses.ca/eyeglasses-choosing-the-right-frame
Alternatively, you may contact us for some recommendations so we can help you find frames for you.
As always, feel free to reach out to us if you have any questions, or would enjoy personalized shopping assistance.
Very disappointed in the glasses I received... corners are rough where arm meets glasses and they are not clear at all. Having problems seeing through and when they turn to sunglasses there's a big gap down the center that takes longer to turn. I have tried to make them work but had to order elsewhere... so disappointing
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.
Service is good and efficient but the glasses themselves are cheap. I've had them for two weeks and 1 pair has the rubber for the ear moving around and pinching my skin, and the other pair I paid extra to have it turn into sun glasses but they never got any darker even after hours in the sun. They're just regular glasses.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.
Watch pictures before making them for glasses. Glad a two or three glasses, I can manage one or two eventually.
Good feeling and I had a fabulous time about the sunglasses I bought
First time ordering, very pleased. Did not order progressive and will be placing another order for progressive vision.
Very satisfied with quality of the product and the service. They did everything right. Mo problems.
Service was expedient. I was extremely pleased with the product
When ordering online the staff was quick to email back with questions on my order or answers to my questions.
Great service and quick. Only thing is I'd love to try on the glasses via webcam before hand to see the look.
Thank you so much for your kind words and positive comment! We're thrilled to hear that you're amazed with your purchase experience with us. Your feedback means the world to us, and we're grateful for your support.
Yes, we have our Virtual Try On mirror on our website that you can use so that you could try on the items via webcam, then you can see how you look when you wear the frames that you select.
If you ever need help regarding our Virtual Try On feature, feel free to reach out – we're always here to help!
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out! We are certainly more than happy to assist with your order.
We have sent you a private message and will give you a phone call so that we can talk more about your order and better assist you!