business logo of iLookGlasses

iLookGlasses

Overview

iLookGlasses has a rating of 4.7 stars from 839 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.

service
73
value
6
shipping
6
returns
3
quality
759
This company responds to reviews on average within 12 days

Instant Feedback

1,456 reviews
How would you rate iLookGlasses?
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Illinois
1 review
0 helpful votes
Follow Walter D.
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Walter orders glasses
April 27, 2025

I ordered glasses, from Iglasses. I waited for my glasses order, I received the glasses I ordered, promptly, I might add. Thank you Iglasses for filling my glasses order so quickly.

Date of experience: April 17, 2025
Spain
1 review
3 helpful votes
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Very Happy 😁
April 10, 2025

The site was easy, glasses came perfect, the offer to add a second pair at a cheaper rate was a bonus and shipping was ultra fast!

Date of experience: March 31, 2025
Canada
1 review
1 helpful vote
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Product was great. Exactly as described. Have to be really careful entering the prescription. If you touch the scroll wheel while a box is highlight it changes values in the box.

Date of experience: March 12, 2025
Canada
1 review
0 helpful votes
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Professionals
March 6, 2025

I was taken care of beyond what I expected from a website! They made sure my prescription was absolutely correct getting me to re-contact my optometrist to make sure my prescription was correct because of poor handwriting.

Date of experience: February 24, 2025
Canada
1 review
1 helpful vote
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N/A
March 27, 2025

The eyeglasses I ordered arrived promptly and to order, the styles are exactly as hoped as well.
I will be using this service again. :)

Date of experience: March 17, 2025
Canada
1 review
0 helpful votes
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A clumsy website to work with.
October 23, 2024

If you're looking for form this is your place. If you want function go face to face with an optician.

Date of experience: October 13, 2024
Zoey D. iLookGlasses Rep
6 months ago

Thank you for reaching out! We are certainly more than happy to assist with your order.
We have sent you a private message and will give you a phone call so that we can talk more about your order and better assist you!

Canada
1 review
0 helpful votes
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This company is excellent at apologizing.
October 4, 2024

The order took about 8 weeks to fill. It took many friendly chats to ascertain the order was lost. I sent my prescription with my order to make sure they had all the accurate measurements. The glasses are serviceable but not spot on. I would have returned them but was pretty much tired of the whole process.

Date of experience: September 24, 2024
Zoey D. iLookGlasses Rep
7 months ago

Thank you for reaching out.
If you are not 100% satisfied with your purchase for any reason, you may certainly return your purchase. Return shipping is on us!(https://www.ilookglasses.ca/Satisfaction)
Please expect a phone call from our supervisor to talk to you regarding your order.
We will talk to you shortly.

Canada
1 review
0 helpful votes
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Too big.
August 28, 2024

Frame is too big for my face. And I don't know if the lens is accurate. Seems like my eyes went smaller when I put them on. I'd like to order a smaller frame.

Date of experience: August 18, 2024
Zoey D. iLookGlasses Rep
8 months ago

Thank you for your feedback.
If you want, you may certainly exchange them, we are more than happy to assist!
We will send you an email so that we can talk more about it.

Canada
1 review
0 helpful votes
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Less than happy customer
February 27, 2024
Updated review

After much frustration with the website and some help with customer service i did manage to get some glasses ordered. Within 2 weeks they were scratched. They were not dropped or abused in any way during this time. I used only different cloths to clean them. Essentially i can only deduce that the scratch resistant coating is ineffective, poorly done, or non-existent. The lenses are always dirty, they seem to attract and hold dirt. The transition is a little high but i've managed to adjust, which means the frames don't sit in the best position. They will be my back ups once i purchase another set of glasses. Somewhere else.

Date of experience: February 15, 2024

Website not very customer friendly
December 28, 2023
Previous review

Website not very customer friendly.

Date of experience: December 5, 2023
Canada
1 review
0 helpful votes
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My partner and I ordered glasses and it has taken over 3 weeks to get the order and we still don't have them. They insist on using Canada Post which has failed twice to deliver the shipment despite the promise to make sure the orders were shipped and properly delivered. All you get from them is platitudes and nothing else changes. Would suggest that you do not use this company unless you have time to wait and enjoy frustration and broken promises

iLookGlasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2023
Zoey D. iLookGlasses Rep
over a year old

We apologize for the inconveniences. There is no other way for us to deliver orders but through Canada Post. They apologized for returning the parcels back to us by mistake. We can only reship and make sure that you get it right this time around. This case is absolutely not acceptable. We held Canada Post accountable for their error. We humbly take the responsibilities regarding this matter. We will continue to be in contact with you until we make sure that we get your parcel. We will talk to you by phone shortly.

Canada
1 review
0 helpful votes
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Great glasses
February 10, 2023

This company does a great job!. My hardest is finding the right size since i dont know what im looking for. If you know your sizes and are confident in your choices i definitely recommend. The price is great. I use this company for my work pairs so if they get scratches its not a biggie. Very happy and i have bought several pairs over the years.

Date of experience: February 7, 2023
Zoey D. iLookGlasses Rep
over a year old

Thank you for your comments Matthew! We highly appreciate your kind words and it is always our pleasure to being of service going forward.
You may use the measurements of your current glasses as a gauge towards a better fitting pair.
The link below will help you find out the right size of the glasses that you are looking for.

https://www.ilookglasses.ca/eyeglasses-choosing-the-right-frame

Alternatively, you may contact us for some recommendations so we can help you find frames for you.
As always, feel free to reach out to us if you have any questions, or would enjoy personalized shopping assistance.

Canada
1 review
0 helpful votes
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Cheaply made
April 27, 2025

Very disappointed in the glasses I received... corners are rough where arm meets glasses and they are not clear at all. Having problems seeing through and when they turn to sunglasses there's a big gap down the center that takes longer to turn. I have tried to make them work but had to order elsewhere... so disappointing

Date of experience: April 17, 2025
Zoey D. iLookGlasses Rep
4 days ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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Good service cheap quality
April 27, 2025

Service is good and efficient but the glasses themselves are cheap. I've had them for two weeks and 1 pair has the rubber for the ear moving around and pinching my skin, and the other pair I paid extra to have it turn into sun glasses but they never got any darker even after hours in the sun. They're just regular glasses.

Date of experience: April 17, 2025
Zoey D. iLookGlasses Rep
4 days ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.

Canada
1 review
2 helpful votes
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Great!
March 30, 2025
Updated review

Watch pictures before making them for glasses. Glad a two or three glasses, I can manage one or two eventually.

Date of experience: March 20, 2025

Terrific
June 30, 2024
Previous review

Good feeling and I had a fabulous time about the sunglasses I bought

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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Great!
April 27, 2025

It was easy to order and I received my shipment quickly. My glasses fit perfectly. I'm very happy and will order from here again.

Date of experience: April 17, 2025
Canada
1 review
1 helpful vote
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First time ordering, very pleased. Did not order progressive and will be placing another order for progressive vision.

Date of experience: April 18, 2025
Canada
1 review
2 helpful votes
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Service was excellent
April 10, 2025

Very satisfied with quality of the product and the service. They did everything right. Mo problems.

Date of experience: March 31, 2025
Canada
1 review
1 helpful vote
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I was very pleased
April 10, 2025

Service was expedient. I was extremely pleased with the product

Date of experience: March 31, 2025
Canada
1 review
0 helpful votes
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Glasses arrived quickly and were as stated.
April 27, 2025

When ordering online the staff was quick to email back with questions on my order or answers to my questions.

Date of experience: March 30, 2025
Canada
1 review
1 helpful vote
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Amazing
March 27, 2025

Great service and quick. Only thing is I'd love to try on the glasses via webcam before hand to see the look.

Date of experience: March 17, 2025
Zoey D. iLookGlasses Rep
1 month ago

Thank you so much for your kind words and positive comment! We're thrilled to hear that you're amazed with your purchase experience with us. Your feedback means the world to us, and we're grateful for your support.
Yes, we have our Virtual Try On mirror on our website that you can use so that you could try on the items via webcam, then you can see how you look when you wear the frames that you select.
If you ever need help regarding our Virtual Try On feature, feel free to reach out – we're always here to help!