Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
Booked a room a a "great price" until I got the confirmation and and discovered all the fees. I tried to cancel immediately and got the runaround. The agent would not let me speak to a supervisor. I would suggest that you do not use these people as there are so many legit websites that offer similar rates and no BS.
Had to cancel reservation due to COVID. Was told to cancel with hotel. After cancelling several days in advance, I was told there would be no refund from getaroom. After speaking with a customer service representative and explaining the situation, I was told I would be able to get a refund.
Scott,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
DO NOT USE! IN MY OPINION THIS IS A SCAM! 40% mark-up over contacting the hotel directly AND then they will not allow refund or cancellation! RIDICULOUS! THEY KEEP ALL OF THE MONEY - Don't even send it to the hotel if you cancel reservation. They will not provide you with a mailing address or any info about their company when requested.
Meredith,
Please know that we do take our customers' reviews very seriously. In follow-up, Our Service Team has sent you an email with a positive resolution. We thank you in advance for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the full refund. Thank you.
Sincerely,
Getaroom
Wife booked a hotel, was quoted $85/night. NO indication that these leeches were going to tack on a bogus $50 "taxes and fees" charge. When contacted, they said "you booked it" and refused to do anything reasonable. Yeah, that's a nice "markup" for basically doing NOTHING. From their reviews this is one company NEVER to do business with. I've booked with major sites many times, no "surprises". Never heard of these jokers, you do biz with them at your risk apparently. Confirmed with hotel that $85 rate is their regular rate... GetARoom refuses to refund the scam charges. AVOID THIS SITE!
David,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
We called *******732 under the impression we had called Hilton reservations. On the call we asked for Hilton and prefaced the call with our intent to use Hilton points; we had intended to book a trip with Hilton Honors points. The customer services representative introduced himself as working for "Guest Reservations." He NEVER indicated that he was representing getaroom.com. Call was placed on 7/19/20 at 19:23. When we asked if we could use our Hilton Honors points (again, under the impression that we were speaking with a representative of the Hilton), we were told, ON A RECORDED LINE, that the room did not qualify for the use of such points. It clearly didn't because we were booking through a 3rd party. When we arrived to the hotel, we were told that the reservation was made through a 3rd party (this was the first time we realized a 3rd party was involved). We had had no idea until then. The email confirmation that we were promised was never sent. The only way we even knew that the 3rd party was getaroom.com is because we called the number back that evening and asked for that info - it was reluctantly given to us by the representative with whom we speak at that time. So disappointing to be taken advantage of. To getaroom.com - you are dealing with fellow human beings, please be honest and transparent in your transactions. What a shame.
Prashant,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I made a reservation with what I thought was the hotel, only to discover when the charge came through that it was in US$. The Hotel, and I, are in Canada and the rate was quoted in CDN$. I immediately cancelled the reservation, but have received no refund, and NO help from the Company. This is a complete scam and criminal. But I have no recourse I do not believe.
Karin,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitjabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Everyone was helpful throughout the entire process.
Eric, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I booked a standard room. Making sure that the man who I was on the phone with, made the room close to the lobby & everything was accessible for my handicap mom. We got here, checked in. Our room was on the 2nd floor pretty far down the hall. Also, nothing about it showed that it was handicap accessible. This was the last thing I wanted to deal with when I got to the hotel. I also feel bad for the staff! They had to do all of these extra things because Get A Room didn't do their part! It was very disappointing.
Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.
Sincerely,
Getaroom
Booked a nonrefundable room for $72. Card was immediately charged for $114.72
Not sure who their accountant is but I'd sure like to us them. Free money would nice!
Travis, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Please never ever use this website to book. Not sure how I got led from the hotel website to theirs without realizing, but they charged me an extra 300$ fora 2 night reservation which included a 218$ reservation fee which was20% of my reservation. On calling them about it they said it was a standard fee and refused to refund it. Also keep in mind the room rates and taxes they charge are much more than standard hotel rates and other third party booking websites. I have booked so many times before through Expedia and Orbitz and never ever been charged this extra exorbitant reservation charges. This website is a BIG BIG SCAM!
Anubha,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Somewhat satisfied. Wasn't comfortable enough with clerk as to know if this reservation is through the hotel and is reputable as I had never heard of this service before. Thought I was directly dealing with hotel chain services so am somewhat leery if everything in the reservation will work out smoothly. This reservation is for my daughter & her fiancé in one room and my hubby & Me in the other room before they fly back home so want everything to be a smooth transition!
Made a reservation to the wrong location I called literally 1 minute later and they said "I'm sorry based on the cancellation policy we can cancel but your reservation is not refundable this is just TGE WORSE website to use... be careful before y'all used this horrible website
Daisy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Good Service and Customer Experience Overall and they are always happy to help with any query you have.
I very much appreciate GetARoom arranging a rebook.
I would give them a 5 star were it not for the many calls and emails it took to make that happen. Getting to the right person - someone who had authority was difficult, and it happened only when i gave a poor review.
Donald, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
While we had some complication with booking through this site, the customer service acted with urgency and was able to assist with the issue. I'm surprised how quickly they responded and showed empathy after emailing them about my complaint on the up charge rate.
Hi Tarah,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I was over charged twice once for 72 dollars and again for 47 dollars after paying in full and gave them a call and their response was sorry but we can't help you
Exceptional service, I would use them again for my travel needs.
Rocklan,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your Star rating of your service experience on the Sitejabber site to reflect your satisfaction with your positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
First time to ever leave a review
I'm 57 years old but yesterday was the worst
My husband and I stared calling for a hotel traveling last night
Found a four star hotel and we
Called 800 number straight from 4 points by sharaton
Already Had Checked price Later realizing it was Get a room instead
The operator said hotel reservations but said Wharton was booked but there is a Marriott courtyard for $75 dollars
We paid for it in full price over $100 and drive
Straight to hotel
It was a very unsafe run down dump
That we
Could never have sort the night
Call right away and explained it was NOT a marriott courtyard and they said
Sorry for
Your luck you cannot get
Your money back
Patti, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
If I had just showed up to the hotel the same day and asked for a room, which they had plenty of availability, I would have paid $124 plus taxes. Instead my total bill was $222. This is not adding up and feels like a scam. Do not use getaroom.com.
Hi Greg,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Was quoted $769.44 for 4 rooms for 2 nights which I consented to, and then they added $354.36 in fees for their service which I was not informed of and they refuse to refund the money to my card. I have filed a dispute with my credit card company. Do not use GetARoom as they are dishonest and will rob you, and their customer service representative doesn't speak English and has a rooster crowing in the background! Was promised a return call when I complained. 3 days later, no return call. I called back and they said they were still working on it and to be patient. Still waiting...
Marilea,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Terry,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom