Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
A bad link sent me to Lexington, KY instead of Lexington, VA. I noticed my mistake after booking since the address didn't appear until then. I cancelled within 4 minutes. The consumer service refused to refund me any money
My customer care person was very kind and knowledgeable
Hi Richard,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I want to thank GetARoom for doing the right thing during these uncertain times and issuing a refund for a room that I booked almost a year ago for an event that was eventually canceled due to COVID-19.
Hi Mark,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
What a scam. If the hotel you are booking uses GETAROOM.COM, STAY AWAY.
They are a 3rd party. I got double charged, and they wouldn't fix it. Ended up having to go through the hassle of disputing it with credit card.
Get a room is a SCAM.
I told them at time of booking that I wanted to pay cash at hotel, which I did. They charged my card and refused to return it, even though I paid at hotel
J,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate we attempted to provide you with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Booked a hotel in UK which for some reason ended up with Getaroom. Due to Covid we had to cancel hotel rooms booked for a wedding in June. We cancelled in April and to date we have received no replies to our many emails or a refund. The hotel booked is aware and they do not plan to open until September so even if the wedding had gone ahead we could not have stayed there and they have agreed that refund is due. The service we have received and the lack of communication is disgraceful. WARNING DO NOT USE THIS WEBSITE!
I am now seeking legal advice.
Hi Jill,
Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, our Service Team has sent you an email with a positive resolution. We thank you in advance for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.
Sincerely,
Getaroom
I had an issue but I could not figure out and didn't understand what was going on. After leaving a review, the customer service representative called me and walk me through why things happen the way they did and also listen to to my concerns, and very promptly came up with a solution. Based off of the customer service she provided I most definitely recommend this company.
Zachary, Great news-Your secondary refund has been set up! On behalf of the entire Customer Service Department with Getaroom.com, we thank you for updating your review and the service opportunity.
Sincerely,
Getaroom
The staff member was kind, courteous, and professional. I was able to book a room within a few minutes and she made sure everything was correct. Very good experience for me and I highly recommend this service.
Hi Lee,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Due to the coronavirus we have had to change our travel plans several times. GetARoom staff made it an easy and satisfying experience. Before rebooking, I checked prices on several sites as well as calling the hotel directly and GetARoom prices were far below the others.
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I looked for a room online and the total with tax was $600. I just looked at my bank statement and they charged me $197 in fees! WTF?! I will never do this again. However, after posting this review I received a call from customer service and they credited back the fees. Good redemption. Still pay attention to the details of your charge.
Shanis,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating.
Thank you.
Getaroom.
I wrote a bad review due to them not giving a refund for a medical emergency. They called me back immediately and refunded half my money and are getting in touch with the hotel to try to get the rest of my money refunded. Obviously sitejabber is read by the companies that are reviewed and they do not eant a bad review on this site.
T,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Trustpilot review is to promptly work for your satisfaction resulting in your improving the star rating.
Thank you.
Getaroom.
When on a road trip and needing to last minute book a room, I asked Siri while driving to call Hilton, instead I mistakenly got connected to Getaroom.com. I booked the room, thinking it was Hilton. They were extremely deceptive in making my reservation because they acted like they were the hotel. It wasn't until I checked my email confirmation that I immediately realized I made a mistake no less than 15 minutes later. I got immediately back on the phone and called them right after. I asked for a refund since it was a mistake from less than 15 minutes ago. They said per their policy and the hotel's policy they can't refund me. I told them that is non sense because the hotel would honor the refund and I told them I would dispute the charge either way. I then called Hilton directly and booked a room directly through them and upon check in I told them I won't be checking into the third party room. I also sent an email to Getaroom and a few days later they said that they talked to the hotel and that the hotel agreed to refund them so they would refund me. I was like ok cool but they never refunded me the full amount of $168.56. To make matters worse i got a random charge a couple weeks ago of $8.43. I called customer service and they told me I have to email. I emailed three times and only got one agent sending me a copy of my bill for $168.56 when I booked the hotel a month ago. I responded asking for more of an explanation as to why my card keeps getting charged and they won't respond!
Melody, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
I think you are better if you can to book at the hotel all else equal. If you book with them, be careful what you commit to with your booking and also check what the service charges are. I have to say though they did resolve the issue eventually, but it took quite a few calls. That is why I give 3 stars. Thanks for that.
Hiking in mountains of NC with poor cell service. Got cell service for a moment and thought I was booking a room through Hilton.com, but I had been careless and gotten on a third party site. I didn't realize what a mistake I made until I got my credit card bill and saw recovery charges and service fees of 42% of the room rate. This is outrageous and a ripoff.
William, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
The gal that helped me was great. Got a room at a great price in no time at all.
Becky,
Thank you for the great feedback! We appreciate it,
Regards,
Getaroom
Don't waste your time with this website
Made a reservation and had to cancel with in a hour first they lied to me saying the hotel has a no cancelation policy then it took a hour to get them to get my money back but it will take 3 days
Ryan,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Did not tell us they were a 3rd party booking company. We were booking for a wedding and told them the hotel had special pricing for the wedding party, they said ok no problem. They did not give us the special rate in fact charged us more than the hotel was charging for a normal rate. They also made a additional reservation in our name without our permission. When we called to cancel the Woman that answered was OK but there were children and chickens making a racket in the background. And it took 20 minutes to cancel our reservations.
Any time I have cancelled reservations through many different company's it was relatively quick. Very shady
Ted,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Searched for fights and got a quote then asked me
About hotels so I booked hotels. When I hit the button to chose my flight the price went up x 4. Obviously I didn't book the flights and the hotel reservations are about to get cancelled.
Definitely a scam. We thought we were booking a same day room for Redding, California directly with the well-known hotel chain. The confirmation came back for a room in Reading, Pennsylvania. Even though it was their obvious mistake, discovered within hours, they refused to cancel. Don't walk, run away from this company.
Armando,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Almost immediately after i posted my review on sitejabber, the getaroom folks got in touch with me - they processed a partial refund and once that posts to my credit card, i'll update again
Got my partial refund so am a bit less unhappy - i would still say to steer clear of getaroom
Nancy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Travel agent (decades of experience) was steered to this website when booking us a room at Embassy Suites in Napa Valley, California - after a couple of days with no record of the booking on the hotel website, I called Hilton (owner of Embassy Suites) and was given their reservation number - the amount paid to the hotel was a bit more than $300 for 2 nights (peculiar since I'd paid almost $600, but we'd requested a pet in room and knew that fee was $150). After we checked out, we got a charge receipt for the pet fee, on top of the large amount we'd paid. No help from getaroom yet on the discrepancy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Charles,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom