GetaroomReviews 6,370

Was quoted 224 over the phone when I received credit card statement it was 324, called stated it was taxes and fees, they charged 100 dolllars in taxes and fees and lied about the quote, I asked to speak to a manager put me on hold every time for over a hour. I called back asked the operator if she could playback my conversation since they said it was recorded, no they don't have it, needless to say this is a scam, save your money use any site but this one, I thought it was legitimate since it was on the holiday inn express picture but it's not. Resolved to my satisfaction, Get a room refunded the difference very promptly,

My daughter and I booked our NY hotel stay through Getaroom, planned for November this year. However, along with the rest of the world, plans have changed. With our flights from and home to UK cancelled, we contacted Getaroom. I absolutely appreciate that we booked without cancellation, however I am unsure how I can remedy this situation, with no travel possible.
Quite aside, it took weeks and more than 1 email to receive an reply from Getaroom at all!
Poor customer service

Good Afternoon
I have an event plan and made reservation for a couple individuals who suppose to be staying at Whydam Rockville center New York. Because of the Covid 19 the Hotel where the event was taking place close, also all individuals that was reserved with CCI Hotel.com has to cancel $1300 in reservations. CCI Hotel refuses to give us a refund stating that the reservation is not qualified for a refund. My credit card company file a complaint in an effort to retrieve the funds back, they told them the reservation is not qualify for refund. I continue to call now they are telling me that because my credit card company file a complaint I am not I cannot get back a refund. These people needs to be put out of business immediately. What they are doing is high way robbery and the hotel needs to be accountable as well.

Decide for yourself. Real numbers below:
$778 - amount quoted for 4 nights Memphis Hampton Inn
$364 - undisclosed amount added for taxes and "fees" when card was charged
$1,142 - total charged to card (hotel charges parking $21/night on top of this)
I can email you the bill if you think this is too outrageous to be true.
There is no supporting detail for taxes and fees and the amounts are not mentioned when you book. Only that you agree to pay them.
I called but they wouldn't cancel. Offered a small refund amount because they know they are guilty and I was angry. Haven't seen the refund. If you like the feeling of being cheated and overpaying you have found the right company.

This issue was resolved beyond my satisfaction. I was contacted and was offered a 30% (considerably more than the booking fee). I requested 10% as that covered the booking fee. I will be more attentive next time to make sure I'm on the hotel website.

At no time did I believe I was bookIng with a 3rd party vendor. The whole booking is a scam to make you think you are on the hotel's official site. They charge you $20.00 to book what would be free if you were on the hotel site. No additional services are provided.

I wasn't aware I was calling this type of service till she offered to help me find another hotel. My operator, I apologize I don't remember her name, went out of her way to help me. I wanted a hotel with room service and accepts dogs, she searched for one for about 30 minutes but wasn't able to find one with room service. Not her fault, but COVIDS. So instead she found me the cheapest yet comfortable. I couldn't have asked for better service.

Me and my family booked a room at Quality Inn Hotel on August 30 due to being displaced by Hurricane Laura. I called to book a room forHoliday Inn Express which in turn the representative said it may be in the price range of $130 I agreed to the price due to being desperate to stay somewhere with my kids for the night. Afterwards he apologetically told me all the rooms for that hotel had been booked but said there was a Quality Inn that had rooms available. I told him I wasn't familiar with that kind of hotel and did not want me and my kids to be in a run down hotel. He told me there was a four star rating at that particular hotel. He also told me the price was much cheaper and he would get me in around $70/80. I'm not sure of actual price because I am driving and distracted by other things but I know for fact he said around those prices. He charged me for $137.47 which I was understanding that the price would change once my $50 would be refunded after check out only to call the actual hotel to be told that due to me booking with get a room they are unable to see what I paid for. Let me update you at this point on the hotel. Once we arrived we notice that It was definitely not the hotel that was described as a four star also I booked for two bed rooms and I received a one bed room. I have called the number for get a room and spoke to someone who was unable to assist me and the phone conveniently disconnected. At a stressful time like this no one should have to struggle to get information on why they were charged so much money for a one bed room at a two star hotel. I will make sure everyone knows not to book through this agency! A complete scam! Shame on you guys!

I always book hotels with the hotel website or thier 800#. Somehow I accidentally got on this website and called their 800 #, not realizing it was a third party booking agent. The call was not completed and I realized that this was not the Wyndham phone number. I immediately said cancel this reservation, I don't want to book through you. She said OK. I then repeated "so this reservation is cancelled" and she said yes. 30 minutes later I get an email confirmation and $356 charge. I called them immediately and was told "sorry this is non-refundable". I explained what had happened and that they told me previously that it was cancelled. She said oh yes we cancel it but you don't get any money back. I said but the reservation wasn't even completed and they said "too bad". I went up the chain of command and was told each time that it is a non-refundable room so I'm out of luck, even though the first agent told me that "yes it was cancelled". Gee, dumb me, I didn't also say "I expect a refund". Apparently, once they had my credit card number there was no way I was getting the money back. They also never said that I was making a non-refundable reservation. Now I am waiting for the conflict resolution dept. to call. We'll see if that happens - somehow I doubt it. In speaking to three different people I caught them in lies more than once. A totally sleezy, disreputable company.

I booked a room in error through this website thinking it was the actual hotel chains website and when I asked if it was the case they lied and said they were. Then they did not tell me about the charges in $USD or the service fee's - no transparency. Had they been honest I would not have booked and save myself a few hundred dollars in costs that I would not have had to pay. I would not have accepted this website had they been honest so do yourself a favor and stay away from them, that is not the way to runs business.

***Update
Received a $50 credit for my 1 night stay so I'll live with that and be very careful in the future.

I googled the Quality Inn & Suites in Petawawa to book a room. A website popped up with the URL qualityinnpetatawa.guestreservatations.com. So I clicked on it and got the number *******732 which I called. I told the agent I needed a King room at the military rate which is 25% off. The hotel is outside of the military base. The agent seemed perplexed about this so I thought that she was new so I gave her all the rate information because it is my usual hotel. I thought I was talking to the front desk! The taxes she quoted was crazy normally $17 CAD it was 64(USD), close to 88CAD. Normally I pay 149.16 CAD but go a bill on my MasterCard of 265 dollars! I decided to take it up with the hotel front desk person but when I arrived she told me she could not help or even give me a receipt because it was a 3rd party reservation. She never told me that it was a 3rd party booking or that the currency was in USD. Okay, I went through feeling defrauded, scammed, embarrassed and mad. I have put in a charge back request to MasterCard. They called getaroom and gave me their complaint number to see if it can be resolved. They said if it can't then they will refund me 100% of my money but all I want is a reasonable refund from getaroom, I paid over 40% more than usual! I don't want something for nothing but not raped either. As a Canadian Military Veteran maybe a bit of respect could be shown here.

Do not book through Getaroom! Please save yourself the headache! I don't write reviews but because of the extreme poor service and issues I have had to deal with I don't want others to go through the headache. Long story short Getaroom uses one of their Creditcards to pay the hotel reservation and then Getaroom withdraws this amount from your credit card. Getaroom credit card was denied so I had to pay for the hotel directly despite Getaroom with drawling the total amount from my credit card! I ended up paying for the room twice. Customer service didn't even address the issue. Getaroom is all about making money and does not care about quality customer service! Do not use them.