How would you rate Getaroom?

Michael C.

Canada

1 review

0 helpful votes

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*******111

July 22, 2021

*******111

Date of experience: July 22, 2021

Felix P.

Georgia

1 review

0 helpful votes

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!...

September 30, 2021

Date of experience: September 30, 2021

LAURA N.

India

1 review

0 helpful votes

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...

March 11, 2021

...

Date of experience: March 11, 2021

Karen B. — Getaroom Rep

over a year old

Laura, Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom

David M.

Arizona

1 review

0 helpful votes

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10/10

November 20, 2020

10/10

Date of experience: November 20, 2020

Kristen W. — Getaroom Rep

over a year old

David,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

patricia F.

North Carolina

1 review

0 helpful votes

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...

April 3, 2021

...

Date of experience: April 3, 2021

Kristen W. — Getaroom Rep

over a year old

Patricia,
Thank you for the feedback. We appreciate it!

Sincerely,
Getaroom

Aristides I.

1 review

0 helpful votes

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He tenido buena experiencia en compras anteriores

June 1, 2022

He tenido buena experiencia en compras anteriores

Date of experience: June 1, 2022

Kristen W. — Getaroom Rep

over a year old

Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.

Have a great trip,
Getaroom

Jerry C.

Texas

1 review

0 helpful votes

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10+

January 7, 2021

10+

Date of experience: January 7, 2021

Carrie M. — Getaroom Rep

over a year old

Jerry,

WOW! Thank you for the great feedback. We appreciate it!

Sincerely,
Getaroom

Sherpa D.

France

1 review

0 helpful votes

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Scam website

February 3, 2025

I booked 3 rooms and didn't see they ask €111,72 "service fees" on a booking of €176,25. If it was an honest platform, I would never have paid such fees for nothing! I directly asked the refund but no answer.

Date of experience: January 26, 2025

Daniel G.

Arizona

2 reviews

0 helpful votes

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The real event

April 22, 2022

All went well. *******555*******555*******555*******555*******555*******555*******555*******555*******555*******555*******555*******555*******555*******555*******555*******555**************555

Date of experience: April 22, 2022

William O.

California

1 review

1 helpful vote

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Terrible communication, I cancelled and you still billed me. Waste of time.

September 18, 2019

Terribleeeeeeeeeeeeeeeeeeeeeeeeeeeerrreeeeeeererrrrrrrrrrrrrrreeeeeeerrereeeererrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!'nnnnnnnnnnnneeeeevvvbbeeeeerrrrr. Aaagggaaaiiinmmm

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 19, 2019

Jim V.

Ohio

1 review

0 helpful votes

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Convenience

October 11, 2019

Easy 123?!))$()!)(;;(?,?))))))?!&&(:?($$&&; 356!?((&8@&!?: 336&&$!?; 46$$$?(h big bbfrthjjjjjnbgdeeettyuijkbvffryuiiinvfdtt

Date of experience: October 8, 2019

K I.

California

1 review

0 helpful votes

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Review

August 19, 2019

Cxxxxxxxxcccccccccccccccccccccccvvvvvvvvvvvvvvvvvvvvvvvvvvccccccccccccccccvvvvvvgggvggvvvvvvvvvvvvvvvg

Date of experience: August 16, 2019

Aleksandr W.

Illinois

1 review

0 helpful votes

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Yes

March 9, 2023

Tcubfdd frhbh no hvchvbvhnbvcxzskkchjj in vcdb j no kb

Date of experience: March 9, 2023

Kristen W. — Getaroom Rep

over a year old

Aleksandr,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Guy O.

Canada

1 review

0 helpful votes

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Good

September 2, 2021

Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good

Date of experience: September 2, 2021

Kristen W. — Getaroom Rep

over a year old

Guy,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.

Have a great trip,
Getaroom

Olivia T.

Texas

1 review

0 helpful votes

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5 star

March 16, 2023

Excellent cxxxxcccccccvvvvbbbbbbbbbbbbnnnnnnnnnnnnnnnnnnnnnnnnnnmmmmm

Date of experience: March 16, 2023

Kristen W. — Getaroom Rep

over a year old

Olivia,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Jack O.

Tennessee

1 review

0 helpful votes

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September 25, 2022

Hbbdhdjdnbdhfbfjfbdjdbchfjdh hdhdbehdhbfhfjfjdbdbdjjdb

Date of experience: September 25, 2022

Jeremie I.

Delaware

1 review

0 helpful votes

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Ihu

October 12, 2022

Ghoh354jgggggggggggggggggggggggggggggggggggggggggggggggggggggg

Date of experience: October 12, 2022

Tanja N.

North Carolina

2 reviews

0 helpful votes

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Website Review

May 2, 2023

Good Good Good ***********************************

Date of experience: May 2, 2023

Kristen W. — Getaroom Rep

over a year old

Tanja,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.

Best Regards,
Getaroom

Andre M.

New York

1 review

0 helpful votes

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Hello

April 30, 2022

I was easy to bookkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Date of experience: April 30, 2022

Kristen W. — Getaroom Rep

over a year old

Andre,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!

Thank you,
Getaroom

Ryan V.

South Carolina

1 review

0 helpful votes

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Good

March 25, 2022

Good

Ghgggggggggggggggggggggggggggggggggggggggggg

Date of experience: March 25, 2022

Kristen W. — Getaroom Rep

over a year old

Ryan,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Q&A (81)

Question

Hello is this website legit?

Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!

By Larry S., over a year old

See more answers (15)

Question

WHO IS GETAROOM and why did I receive a receipt from them?

Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.

By Patty D., over a year old

See more answers (11)

Question

Have ever booked with them, got to the hotel and discovered that the hotel was unsavory... tried to cancel due to dissatisfaction and not get your $ back, or an apology or even some offer to resolve the matter?

Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.

By Luva K., over a year old

See more answers (10)

Question

Past Customers. Are you interested in filing a class action lawsuit?

Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.

By Bob A., over a year old

See more answers (9)

Question

How do you get a reply from Customer Service when you have a problem?

Answer: Call 800-468-3578 but good luck. They are scammers

By maureen b., over a year old

See more answers (9)

Question

I need to cancel the last two nights of a 3-night prepaid reservation and hotel policy allows this. But hotel told me they can't cancel, getaroom has to cancel and refund my money. Getaroom represented themselves as being Holiday Inn reservations then when there was no room at Holiday Inn I wanted to book they told me they could reserve room at another Holiday Inn brand - Candlewood Suites. Which is not true. I did not know I was being scammed. What can I do to get refund for last two nights? I am at hotel now staying the first night.

Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.

By Dennis B., over a year old

See another answer (1)

Question

Why am I not getting any help for my refund that I was told I would receive a full refund in 3-4 days. Is it your practice to lie to customers

Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom

By Karen B., over a year old

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Question