Awful. Inflexible, non refundable. I thought it was a terrible experience.
Everyone was helpful throughout the entire process.
Eric, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Use for first time because of cheapest rate. No problems encountered.
William,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and more affordable options than the hotel sites itself
Rebecca,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
40% cheaper booking fees than the others.No resort fee.
Miriam,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Such an easy process compared to other booking sites
Trilbian,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
La reserva se hizo equivocada: era del 8 al 10 de Octubre y NO el 15 Oct.He tratado de llamar a los telef. Indicados y cuando pido hablar en español me dejan esperando màs de 15 minutos por lo que debo cortar pues la llamada tendrìa un costo elevado
Was kann ich tun. Habe zimmer gebucht und wollte es etwa 10 Min. Später sofort stornieren. Leider bekomme ich keinerlei Rückerstattung.
Marianna Piazza
Nach Telefonat und Mailverkehr alles super geklärt.
Marianna, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Nous avions réservé et payé 3 chambres a l hôtel semiramis a marrakech du 13 au 20 juillet via ce site, le prix était plus que bon marché. Quelques jours plus tard le site getaroom nous informé que ce n est pas le bon tarifs et que si nous souhaitions conserver nos réservations il fallait payer 400 euros environ de plus par chambre. Sans pouvoir les contacter car ne savons pas où ils sont basés nous recevons trois jours plus tard un mail d annulation. Tout cela est illégale. Les tarifs affichés sont restés inchangés pendant deux jours. Si ils n ont pas constaté l erreur ce n est pas aux clients d en pâtir. Un deal est un deal. Je vous déconseille fortement de commander via ce site.
Bon déroulement du début à la fin, je me questionnais par contre pour le montant en dollars canadiens, parce que décrit sur la commande en dollars américains et convertis ensuite; un peu de confusion, étant des résidents canadiens pourquoi mentionnez les dollars américains.
A mi parecer te dan pocos detalles de las reservaciones, para poder leer la pagina en español tienes que traducir todo, y los precios en mi factura fueron en dolares y no hay un numero de contacto para México u otros países.
Vi tog in på detta Hotel pga av att vi kunde vara i poolen efter 100 mils körning med ryggont. Poolen var under renovering och det stod inte i presentationen.
Är resenärer som bor normalt på Radison Blue och trodde att detta skitHotel skulle iaf hålla vad som står i presentationen.
Cuando realice el pago en ningun momento decia que el cobro en la tarjeta era en dolares estadounidenses. Por ese motivo y siendo residente de argentina voy a tener que pagar un 30% mas de la tarifa por impuestos nacionales.
Fue muy facil de realizar la reserva y los hoteles son los mejores, confort y seguridad, lo unico que era la primera vez que escuchaba de la pagina, tenemos que hacer la promocion de persona en persona, sigan con esas ofertas porfavor
Hi Karla, Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks
Matthew, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
A reserva nunca foi feita no hotel de destino. Me passaram um código inexistente e ainda debitaram no meu cartão de crédito a diária. Final das contas, paguei por uma reserva q não existiu
Natalia, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
È la prima volta che utilizzo Getaroom e mi sono trovato molto bene, chiarezza nelle informazioni e cosa molto importante il prezzo trovato per l'hotel.
Linda zona, lindohotel buen servicio... lo unico es que me cobraron mas por el desayuno y lo incluye de todas formas...
La reserva nunca se hizo y me cobraron la estancia. Pésimo servicio. Tengo que poner una estrella porque no se puede dejar sin estrellas.
Jesus, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Overview
Getaroom has a rating of 3.1 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
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- Dallas, Texas, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bill, After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you do not have time to discuss this specific issue. Unless we hear back from you, we will consider this matter closed, notating assistance declined by customer. If you change your mind and wish for assistance, please reply to the email sent to you directly. Thank you.
Sincerely,
Getaroom