maureen b.

Really helpful site

I booked a bed and breakfast through trip advisor, a site I trusted. I received a confirmation and then immediately after received another confirmation from an outfit called getaroom.com-apparently a travel agent used by trip advisor. Even though the cancel policy said I could cancel without a penalty up to a week before, and I cancelled the res 40 days ahead and within FIVE MINUTES of making the res, getaroom charged me for a full night! I called the hotel who verified they had NO PENALTY. I called getaroom and they said this was the hotel's penalty and there was nothing they could do. I called trip advisor and they said this was the penalty and they were unable to help. I called my credit card snd they had it removed. Shame on trip advisor for using this dishonest outfit and then not doing the right thing. I will NEVER book through them again and I warn everyone else not to either.

Haha. I did not pay them their UNFAIR, FRAUDULENT, CROOKED cancelletion fee. I disputed the charge and it was removed. I would NEVER pay them a penny. I made a res and cancelled after 4 minutes. Even though the hotel cancel policy was a penalty if cancelled less than a week before the stay, they TRIED to stick me with a cancel fee and they tried to pass it off as a fee from the hotel. They refused to remove the charge. I disputed it with my credit card company and they aren't getting a dime. I advise everyone to do the same. The Better Business Bureau was USELESS-but then they are paid by getaroom to be a member.