GetARoom has a consumer rating of 3.43 stars from 2,601 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with GetARoom most frequently mention full refund, best price and phone call. GetARoom ranks 24th among Hotels sites.
This company responds to reviews on average within 3 hours
May appear the cheapest when you do a search for a specific hotel/date, but always check prices include the VAT - not an issue for businesses who can reclaim the taxes but in the UK, we are used to consumer prices being quoted as including 20% VAT. There may also be a "service charge" bumping the costs for the privilege of routing your money via the US. Having said that, Getaroom customer services were very responsive when we complained so that brings the rating back upSee positive reviews
My daughter and I booked our NY hotel stay through Getaroom, planned for November this year. However, along with the rest of the world, plans have changed. With our flights from and home to UK cancelled, we contacted Getaroom. I absolutely appreciate that we booked without cancellation, however I am unsure how I can remedy this situation, with no travel possible. Quite aside, it took weeks and more than 1 email to receive an reply from Getaroom at all! Poor customer serviceSee critical reviews
GetARoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Call 800-468-3578 but good luck. They are scammers
Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com
Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Yes! They will charge you way more in "taxes and fees"
Getaroom was created to offer you the very best values at hotels and other types of lodging in major destinations worldwide.
We understand that finding the right hotel is important to you and getting a great value can mean more savings for you to enjoy your trip. Whether you plan to travel for short or long trips, getaroom will be there as a resource for you to search, find, review, and book exactly what you want, at the best value. Our mission is to offer you the best rooms at the best values!
Getaroom was founded in 2009 by the former CEO and President of Hotels.com, Dave Litman and Bob Diener.
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 (800-468-3578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.
Provide travelers with the best values for their travel dollars.