Getaroom

Nothing was really wrong. However staying on Christmas Weekend 2017 there were probably less than two dozen rooms rented. After going to bed we realized that our room backed up to Interstate 85 and so we heard all the holiday traffic all night long. It is not like the hotel didn't have more rooms available. Additionally, I booked the room on a non-cancellation basis so it was already charged to my credit card days before our stay. When checking in the clerk stated that the credit card would have to be swiped but assured me no additional billing. Guess what, when I got home and checked by bank, additional billing has been charged which I will now have to deal with after Christmas. So much for third-party billing.

Following my review on this site Getaroom contacted me and refunded the taxes charged this taking my cost back to close what I was quoted. Oh the power of Social Media. I am happy with this outcome. I booked a room via this company stupidly thinking I was booking the hotel directly. The quote was excellent so I decided to go ahead. Unfortunately the amount taken out of my account was double what was quoted. I rang the company to cancel and the call mysteriously dropped out four times. I was then told that the wait for customer care who could process the claim was at least 14 hours. At best this company operates sharp practices and at worst downright theft. I would give zero stars if I could.

I initially contacted them back in April to cancel a hotel reservation due to the pandemic. They cancelled it and said they were working on getting the cancellation fees waived... still waiting for a response after the initial response. It was supposed to be 7 days... going on 7 WEEKS!
They say that they've tried to contact you, which is lies. No messages on either phone or calls logged. Finally heard from customer service but refund will take another 3-5 business days to process. If I paid my bills like this, the bill collectors would be at my door.

I did not receive my email confirmation until the next afternoon. Thinking I might not have hit "submit" I booked with another site and now getaroom.com won't work with me and provide any refund since I went through my cc company for a dispute (that was denied) No calls, no emails, just lame facebook instant messages. "sorry, we cant help" type stuff. Stick to the good sites (expedia.com, booking.com, travelocity.com etc) that you KNOW will provide you with peace of mind when booking hotels.

Tried booking a room directly with Hyatt Regency San Antonio. Ending up booking a room through a third party but did not know it at all. I called 48 hours in advance to just modify my room date and they would not make any exceptions to move the date because they told me I was 5 hours late in calling them. Be cautious here.

UPDATE: Monday, May 23,2022: Getaroom.com did email me and refunded my money as a one-time exception. Thank you very much for making this refund happen as my business plans changed last minute.

Biggest cluster f××k ever. Hacked my account and charged me for a room I paid for in person. Hung up on me everytime I tried calling 1 800 number total scammers. More expensive than the actual hotel reservation.

Don't use this company. They will book you into rooms that are supposed to have certain amenities that cost extra but when you get to the hotel those extras you paid for don't exist. Then they refuse to adjust your rate! We got ripped off $50.00 per night on a week ling stay.

I've called 5 times and filed 3 online inquiries about this and they refuse to call us back!
Only gave them 1 star because I had to

They spoof hotel websites. You are not even aware you used a third party. Very deceptive and almost criminal. They have responded to my complaint and partially compensated me. However, I feel that their business practices need improvements.

I used the web and got a great price on a room in LA. There were not issue with that reservation. I then tried the number to call to get an even lower price. I was told I would save $25 off the published rate, which as actually the same rate offered directly by the hotel. I booked. No $25. I have called several times to complain but gave up as I was so annoyed. It felt like fraud. I haven't yet stayed using this reservation. Hope there are no issues as I hate calling these people. Well trained to pay no attention, or at least that is how it feels.

I travel a ton but will never use them again. Worse web experience with travel that I have encountered.

Booked two rooms both with double beds through Getaroom. I called the hotel to discuss a different matter and when they looked up my reservation, they informed me that I was booked for King beds in each room. Should be an easy fix right? Wrong! I've called numerous times to be hung up on twice. I had to submit an online request to try and get this resolved and it's still not. I have people flying in from overseas and these people can't even begin to help. I never use third party sited because of this and now I'm panicking.

Terrible! Beware! Will take your money! I booked a $118.24 room online at hotels website. Getaroom hijacked my booking. Afterwards sent me a non-refundable confirmation on my $118.24 Holiday Inn room at $167.14... included state tax (ok) plus $39.15 (33%) for other taxes. How low can you go. Where I come from this is called "non-disclosure, theft, dishonesty, crooked". After reading this, if you become associated with Getaway, you are nuts. Beware! Beware! Beware!

Needed to change one day on our reservation within a half hour of the original booking. They changed it without any problems, but when we asked when our card would be credited back we were informed they do not give refunds. They made sure to send an email with their terms after the fact. Maybe they should just be upfront when you call! We were also charged almost a hundred dollars more a night in fees! Hilton Hotels should be ashamed of themselves for portraying this site as their booking phone number!