Good luck trying to call and get any kind of normal customer service response. If you booked through Kayak or another company that then passed your reservation through to Getaroom, try calling them directly instead. When I called Getaroom they were rude, unresponsive and condescending. I spoke with supervisors and they were the same way. If you are being scammed, like I was, report them to the Better Business Bureau. If the BBB receives enough complaints, perhaps they will eventually be able to shut them down so that innocent travelers are not taken advantage of any further.