It was a terrible experience no indication about a deposit and I still have not received my deposit back after checking out. The only thing this has going for it is prices.
We do apologize for the experience with the hotel directly. We do hope that you notified the hotel staff and management of your concerns. After further research the amount collected at the hotel would be a incidental hold hotel that the hotel may require as part of their operational procedures. We encourage you to contact the hotel directly to confirm their processes. We regret any inconvenience or frustration that this experience has caused and hope the information we provided has adequately addressed your questions or concerns. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
We do apologize for the experience with the hotel directly. We do hope that you notified the hotel staff and management of your concerns. After further research the amount collected at the hotel would be a incidental hold hotel that the hotel may require as part of their operational procedures. We encourage you to contact the hotel directly to confirm their processes. We regret any inconvenience or frustration that this experience has caused and hope the information we provided has adequately addressed your questions or concerns. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom