GetaroomReviews 6,370

I made a reservation in the am, plans changed and I had to cancel the hotel 8reservation later in the day... No REFUND! I'm appalled it cost over $170 for a reservation that was made for December and canceled. VERY POOR business practice. I never saw where canceling was NON-REFUNDABLE. Scam to make $$. This is ridiculous, please do not book with these people! After several emails, and a cpl weeks, I was issued a full refund for the reservation. Still wouldn't book with them again, but at least they did the right thing! Always read the FINE PRINT!

I googled the hotel and location of the property I wanted to book a room. Somehow I ended up on getaroom.com yet the url showed reservations.com so I had no way of knowing. After entering credit card info and hitting submit, I realized the charge was $102 more than it should be. It was then that I realized I had navigated off the hotel website. I called and was offered a small discount but no cancellation. After several requests to speak with a supervisor, I was transferred to one who offered to cancel my reservation but stated he would not refund my payment. He further stated that the "convenience fee" is stated on the site. I went back to the site and found that it is shown BELOW the submit button. I never thought to scroll further. Long story short, extremely poor customer service on their part. I will never willingly use their services in the future.

REVISED 11/18/2020
After seeing my reviews online, an agent was quickly in touch with me and went above and beyond to resolve my cancellation and refund issues over the course of a few days. I have my money back, and my rep (Carrie) was amazing, but I will not give a score higher than 3 stars due to the disturbingly rude individual I encountered during my 2nd phone call.

DON'T DO IT! Less than 5 minutes after making my reservation I realized that I had selected the incorrect room type, so I called to cancel. I was told by the GetARoom representative that I would have to call the property to cancel the reservation. So guess what I did? I called the hotel. And guess what they said? That I had to call the service with whom I made the reservation. Second call to Getaroom representative resulted in no cancellation, no upgrade (even though I know and accept that there will be an additional charge), and no referral to the supervisor after I clearly and specifically requested the supervisor more than once. I know those calls are recorded, but what does that even matter if the representatives are allowed to deflect, deny and disconnect at every opportunity. Now I have a prepaid room that I can't use because it's still the wrong type of room! Next call is my credit card company.

I had a dispute with Getaroom.com about a Reservation I made back in August where they did not send an email confirming my cancellation that was in accordance with their Cancellation Policy. Therefore I had no proof of the cancellation and they charged me the full amount for the three night stay. After me having to jump through some hoops, they have since refunded the full amount. I am only raising my rating to 2 stars for having to go through this frustrating ordeal. The full text of my original rating/review is below.

I called and cancelled my reservation 48 hours in advance. After the Cust Rep said he processed my cancellation, I asked for a confirmation email for the cancellation. He said I did not need it, that I could either go online to confirm the cancellation by Confirmation # or call to confirm. I don't even think I knew that I was speaking to Getaroom.com as they do not identify themselves when you call. I even called the hotel that even to confirm and they said that my reservation was in fact cancelled. I found out when I got my Credit Statement that I was not refunded the charge to my card. I called and they said that I did not cancel and was a no-show. I argued and said that I was going to dispute that charge with my Credit Card Company, which I have done. This company scams people in many different ways as evidenced by the number of negative reviews and I am a victim of one of their unscrupulous actions. It is my word against theirs because the Cust Service Rep refused to send me an email to confirm Cancellation.

We booked two rooms at the Hampton Inn. During our call to make reservations we confirmed we were talking to HI. Reservations. We were actually talking to GetARoom. We tried to price match with booking.com
but were told they had not updated the rate but would when reservation was confirmed. So, we booked the rooms, supposedly for $128.57. However, on our credit card they charged $187.88! Can't get through to them by phone. Looks like we taken for $59.31. Be careful online!

Update to the issue listed below.
I previously had a issue with my original booking. I made a comment on this page about the service and Get A Room was helpful, concerned and called me back to resolve the problem. I left the conversation completely satisfied.
Thank you for resolving my problem.

I asked a specific question and was told no then when I received my confirmation email after the reservation had been booked and paid for the answer was clearly stated and should have been yes rather than no

I book my hotel for 2 adults and 3 kids, with falls view from room, they took money and didn't send me confirmation, so I call them back with in hour and even they don't have my right email adress, and they send me confirmation for 2 adults only with no fall view, now I have big problem to get into my kids, I have all the call recordings, I been calling them 20 time Noone cares and nobody fix that, its there error. And on top of that there customer service guy said canceled it and rebook it, which will cost me 115 usd dollar, is it acceptable? It's fukin there error and we pay within one hour panelty, please please don't book from these suckers kindly requesting, I have all the call recordings,

I booked a one night stay at the Hyatt Place Chicago-South/University Medical Center two weeks out for my son's surgery date. The booking process was fairly straightforward - I've used other booking sites before, and nothing odd stood out. I submitted my credit card information and the transaction went through (no prompts or specific messages about the booking or cancellation information appeared). Today, I had to cancel the booking as my son's surgery date changed. I went to my confirmation to cancel the reservation and immediately received a prompt alerting me that the FULL amount: $184 (room charge, taxes, and surcharges) would be charged to my credit card. Today is TWO weeks out from the date of the reservation. I feel angry and duped. This is an unscrupulous third party booking system.

Update: Upon submitting my review on Sitejabber ( a site I greatly appreciate for informing the public), I received an immediate call and email from a customer service representative who told me they would issue a full refund. I remain committed that the Getaroom website is not as transparent as they claim it to be and I would encourage anyone using this website to read all of the small print before booking. That said, I very much appreciate this business doing the right thing and honoring a full refund to me since I was a first time user.

I booked a reservation by phone for 2 nights for 3 people. Upon receipt of confirmation, the reservation is set for 1 night and 2 adults. I called to fix the error but the reservation is not non-refundable and they are not willing to change it. This is not what we agreed upon on the call. They say they record conversations but they won't listen to the recording. They cannot offer a resolution. The only resolution is to cancel and they will give me $57 dollars back on a $537.51 room. What a scam. Call me before booking *******404.

Was blindsided with the service charges that are the same cost as one night stay. I tried calling customer service, it was brutal and got hung up on every time. Luckily enough I subscribe to a direct number service for my everyday job and I got the direct line for someone. I would not have been able to make contact if I did not subscribe to a direct number service. Very salty taste in my mouth, I would recommend to not use getaroom.

We arrived 1hr after reservations allowed our room was given away. Red Cross had the hotel full u could see that 1/2 of the people were homeless taking advantage of free food the noise all night long was loud we paid $80 a day for room service that we never received the quote said one thing the price was a lot more way too much. U could smell smoke in room from cigarettes which made my friends eyes red it was a non smoking room. Instead of 2 queen beds we got one king bed our number from the reservation site was no. R*******564 the worst experience ever. I will never refer anyone to this super 8 again & will mention it to e everyone unless I get some sort of compensation it was a total rip-off

Booked a room for a friend on my card, was told repeatedly by getaroom that no card was required to check-in, just a name and reference number, not the case, my friend could not check in as they did not have a credit card so they had to go somewhere else, tried to get a refund from getaroom and they refused. Actually, they would not even connect me to a manager-"none available", complete nonsense. DO NOT USE THIS COMPANY!

After posting this review, the company contacted me and resolved my issue very professionally and quickly. Very good follow-up and customer service.