Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
It took 20 minutes to check it to a Super 8 hotel. We were the only customers. I believe the problem was getaroom not getting the correct information to the hotel. The receptionist had to call her manager to get it straightened out. It was a mess. DO NOT BOOK THROUGH getaroom.
I searched for nashville, TN and was moving away in the map view to find hotels and it does not show me hotels as I move in the map. Would be good if it does
Sachin,
On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
#PRICE! Very user friendly. It didn't advertise an unbelievable low price and then say it didn't have a room available.
Hi Shawnathon,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Would not let me check other locations without having to completely log off and start over like it locked in.
I did not know I was contacting a third party, I was able to get the room i always wanted and also a a better rate. Thank you guys and for the excellent agent that helped me.
Hi Timothy,
Thank you for the great feedback! So glad we could save you money.
Regards,
Getaroom
I was booking a room and before I was even able to see a final price w taxes, my credit card was billed and room booked. I immediately tried to call, disconnected three times, and basically stuck with $60+ in taxes and fees on a $105 room. NEVER AGAIN!
Joe, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Promised a low rate on room. Got to hotel got an additional 25 dollar "recovery fee". Also promised a pet friendly room and told the fee was included in price. We got to hotel and had to pay an additional $50,00 fee at the Comfort Inn even though I was told the fee INCLUDED the pet fee! Horrible!
Hello Mary,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
BEWARE: This is not a real company; it's a scam. They have no bookings to sell. They are selling Expedia's bookings, so you won't get a refund or be able to change your reservation.
Kathy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
We booked a room thru Getaroom and was hit with 36.00 extra fee once we checked in.
While there is a notice of the fee on laptops/computers, there is no indication on their MOBILE website, which we booked on.
Customer service does not acknowledge this flaw, and it seems future customers will also be hit with unexpected fees.
I don't mind paying fees, but I do mind undisclosed fees. This company seems unethical, please be careful.
Hello M,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
12/10/2020
I called and reserved a room for 12/11 - 12/12. I called around and fond another room for half the price. Within 20 minutes of the reservation, my credit card had already been charged. After finding another room for half the charge, I called getaroom to cancel. I was told the cancellation cutoff was 12/07/2020! What the hell! I called on 12/10/2020! Agent was extremely rude! Would no let me speak to a manager, and would not even give me the name of his manager! Had to challenge the charges with my credit card company. PLEASE STAY AWAY FROM THIS BUSINESS! THEY ARE THEIFS!
Steve Lucero,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
The hotel was absolutely awful. It was dirty and smelled of all types of smoke. I brought this to the attention of the staff immediately after checking in and after checkout and no one did anything. I also am now disputing charges that are unbeknownst to me.
Alexandra,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
They had the lowest rate. They even beat calling the hotel direct.
Hi Tamara,
Thank you for the great feedback. So glad we could save you money!
Sincerely,
Getaroom
Why I got rerouted and then got stuck with an extra $100 to my bill.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ This was for our 42nd anniversary.
Hello Daniel,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Use another company or reserve directly. This company will not help you. I was hung up on multiple times and still no help.
Scott,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I was very disappointed when I made a reservation and cancelled it within a few moments after making it that I was not going to get a refund. However, working with customer service they understood my position and gave me a full refund. I like the way they continued to communicate with me about the situation till it was resolved.
Michael, Great news-Your refund has been set up! An email has been sent to you directly detailing this information. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
10/10
David,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I like that I can pay using a corporate credit card for someone who does not have this credit card.
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
All i wanted was to cancel just one room. Every time i have booked rooms i have always been able to modify booking... not with yall though. I had to cancel whole reservation and they will hold my money for a week before i can get it back then i had to go back in a get a whole new reservation. I will never book with this site again. I am beyond mad i had to double pay and wait for my funds to be released.
Kimberly,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Allows seperate billing name and address for use of corporate credit card
Hello Eunice,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I accidentally booked at last minute through getaroom thinking I was calling the hotel. I realized when she quoted the desired hotel very high and then switched me to a lesser hotel down the street at an "unadvertised" special rate. When we got to the hotel we found we had paid $30 over the card rate for the room - the agent said it happens all of the time and we should have called direct. Next time I'll pay more attention. Horrible.
Jill,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carl,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom