Sarah G.

I booked a one night stay at the Hyatt Place Chicago-South/University Medical Center two weeks out for my son's surgery date. The booking process was fairly straightforward - I've used other booking sites before, and nothing odd stood out. I submitted my credit card information and the transaction went through (no prompts or specific messages about the booking or cancellation information appeared). Today, I had to cancel the booking as my son's surgery date changed. I went to my confirmation to cancel the reservation and immediately received a prompt alerting me that the FULL amount: $184 (room charge, taxes, and surcharges) would be charged to my credit card. Today is TWO weeks out from the date of the reservation. I feel angry and duped. This is an unscrupulous third party booking system.

Update: Upon submitting my review on Sitejabber ( a site I greatly appreciate for informing the public), I received an immediate call and email from a customer service representative who told me they would issue a full refund. I remain committed that the Getaroom website is not as transparent as they claim it to be and I would encourage anyone using this website to read all of the small print before booking. That said, I very much appreciate this business doing the right thing and honoring a full refund to me since I was a first time user.

This company does not disclose that items are coming internationally. They also provide a ship date but only AFTER your credit card is processed. Then when the date passes, I look on my account to see what happened and the ship date is pushed out another month. No notification and no way to speak with a customer service person. All done online and they will not cancel an order. Terrible. I will never use this site again.

I ordered a Youth Medium ski jacket and Adult XS snow pants. I was very disappointed to find that both items were not even close to the sizes as they were marked. The XS snow pants were enormous. The youth medium ski jacket could have fit an adult. It was enormous as well. Both items had to go back and I had eat the shipping. I will not be ordering from this site in the future.