It has been easy to purchase products and navigate the website. Very quick shipping. Great email status updates.
It's ok, kind of disappointing you don't have the free shipping on the bikes especially when you advertise free shipping. If I could have found this bike on a different site I would have bought it there for the free shipping
i was unable to use paypal to check out. the error was frustrating to work with. I finally used another method and was able to check out. otherwise I am happy with using the site and shop. improvement on the aesthetics of the category pages would be appreciated - feels awkward.
Lot of information very easy to navigate site I felt like I had a sale person helping me through the entire process
Absolutely loved the Roxy tribal longboard I purchased for myself so I'm now ordering this board for my daughter. The quality and service have been excellent.
Your website is a hard to shopping because you pays you click and you want to access you go back to all the way top page New Beginning page to look again from you was it oberoi shopping I love house. Come because you have a really good description and video explanation thank you
Customer service is a bit shawty. Live chat told me there was no stock left for a coat i already had in my cart then the first person who answered the number given to me was unprofessional and rude. the next guy was very polite and explained what I needed to know. who ever you are contracting with to feild your calls need some training.
The only time I saw size was when choosing the size. Didn't see size, or color at check out. I wanted to just make sure I was getting what I was about to pay for! I ordered the Reversable in size Med & wanted a Red item!I say this for the record. Thanks,
Daniel, aka Dapper Dan
After being so disappointed that Merrill had discontinued a certain style of hiking shoes, I found them here! Bought to pairs in order to not run out again!
Easy and fast shopping making for a less stressful checkout, and they gave me 5% off helping with the shipping! Would recommend!
I was helped by Cory who gave me a correct promo code for 10% off when I was having trouble with a different code. Thanks!
The site offered free shipping but upon checking out I was advised that I needed to pay shipping. I contacted customer service and they agreed that the item stated free shipping but it "must be a mistake" and were unwilling to stand behind what THEIR site stated.
The specs listed these as "eyeglass compatible", however, the goggle fit too snug over my particular eyeglass frame.
Did not like that I could not order same products on Ebates. Also did not like that I could not use the coupon code.
Second time buying from the-house and always fast shipping and great products. Have not been disappointed yet!
Good, Item was packed well and showed up quickly as advertised. The free beanie was a nice added bonus.
Easy browsing. Good deals. Nice pay options. Excellent customer service. I found the bindings cheaper a week after purchase. I called and the rep told me the product I bought did not qualify as it was a 2019 model and the one at the lower price was 2018. I checked the link again and under 2019 bindings, the same model I bought was in fact at the lower price. I called back and she confirmed I was correct. She quickly set up a refund of the difference which I received as a gift card. Thank you.
I would suggest to offer a chat support for customers. This way you can upload pictures of product defects, send quotes from email threads, or send links to the products in question so the rep can see what you see on the site in real time.
The house always has the best selection of gloves! The most styles, big sizes that are hard to find elsewhere, and it seems like they always have a bunch of "last years" gear, for a great price. works great for me since I go through a pair or two of mittens about every season or every other.
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