I made three separate orders for multiple items in order to get free shipping. Every single order had problems! Shipping was taking a long time, like a week, just to get out of the warehouse. I had to call multiple times and find out that items were oversold and canceled, or for some reason stuck in the warehouse and that I should've been informed. Painful company to work with, but most of the items I received were good quality(tents). I'm a bit pissed off that I ordered some really nice $350 snow pants for my wife and when they arrived, the pants were as thin as leggings. Absolutely zero insulation! Evidently I have to look for "insulated snow pants." Weird!